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Reviews of DoubleTree by Hilton Stoke on Trent

4 out of 5
DoubleTree by Hilton Stoke on Trent
Etruria Hall Festival Way, Stoke-on-Trent, England

Reviews

8.4

Very Good

Rating 10 - Excellent. 483 out of 1006 reviews" "
Rating 8 - Good. 327 out of 1006 reviews" "
Rating 6 - Okay. 110 out of 1006 reviews" "
Rating 4 - Poor. 51 out of 1006 reviews" "
Rating 2 - Terrible. 35 out of 1006 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Serena

Traveled with family and small children, Traveled with family
Liked: Property conditions & facilities
.
Stayed 1 night in May 2024
Response from Beth - Reception Manager on May 24, 2024
Thank you for your valued feedback, I'm delighted you and your family enjoyed your time with us .I do hope we have the pleasure of welcoming you again soon.

10/10 Excellent

Mee

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Customer Service At Check In From Jasper such a lovely guy and very helpful made us feel very welcome. Also the COOKIES were amazing.. thank youuu xx
Stayed 1 night in May 2024
Response from Beth - Reception Manager on May 16, 2024
Many thanks for your review - we hope to welcome you back again soon.

4/10 Poor

Mark

Disliked: Cleanliness, property conditions & facilities
No air conditioning which made the room to hot very poor of a doubletree not to have air conditioning and they never advised me that they didn’t
Stayed 1 night in May 2024
Response from Beth - Reception Manager on May 16, 2024
Many thanks for your review.It has been very hot.. summer has arrived!It is unfortunate we don't have a/c and we don't advertise that it is a facility that we offer.We try to make the rooms cool by providing fans and opening windows.

10/10 Excellent

James

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything the hotel was just amazing
Stayed 1 night in May 2024
Response from Beth - Reception Manager on May 16, 2024
Many thanks for your review - we hope to welcome you back again soon.

10/10 Excellent

amino

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Apr 2024
Response from Beth - Reception Manager on May 16, 2024
Many thanks for your review - we hope to welcome you back again soon.

8/10 Good

Diane

Traveled with family
N
Stayed 1 night in Apr 2024
Response from Beth - Reception Manager on Apr 17, 2024
Hello,Many thanks for taking the time to share your feedbac

8/10 Good

Deniece

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfy and friendly
Stayed 2 nights in Apr 2024
Response from Beth - Reception Manager on Apr 14, 2024
Hello,Thank you for sharing your feedback.

10/10 Excellent

Carolyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is set in a good location and is fabulous. The staff are super friendly and helpful. Room was clean and comfortable.
Stayed 1 night in Apr 2024
Response from Beth - Reception Manager on Apr 14, 2024
Hello,Thank you for sharing your feedback.

10/10 Excellent

Nathan

Traveled with family
Liked: Cleanliness, staff & service, amenities
Property was perfect fo What we needed. Gym kit a bit dated
Stayed 1 night in Apr 2024
Response from Beth - Reception Manager on Apr 4, 2024
Hello, Many thanks for taking the time to share your feedback.I hope to welcome you back again soon! Kind Regards DT Stoke Team

8/10 Good

Melwin Jose

Traveled with family
Liked: Cleanliness, property conditions & facilities
Customer service was bad especially at the restaurants. They were struggling to manage the guest
Stayed 1 night in Mar 2024
Response from Beth - Reception Manager on Apr 4, 2024
Hello, Many thanks for taking the time to share your feedback.I hope to welcome you back again soon! Kind Regards DT Stoke Team

6/10 Okay

George

Liked: Cleanliness, property conditions & facilities
Hotel is nice however, no one told us you need to book facilities such as the swimming pool before you can use it. The only reason we booked this hotel was because it had a pool and we couldn’t make use of it as it was fully booked, wouldn’t take much to advise pre-booking before your stay. Parking isn’t complimentary - cost us £5, not a lot but not the point, and signs still say it is complimentary! Currently have another pending charge on card but hopefully it’s just a pre-authorisation that will disappear. We understand they were busy but overall disappointing and wouldn’t stay again
Stayed 1 night in Mar 2024
Response from Beth - Reception Manager on Mar 31, 2024
Hello,Thank you for taking the time to send us your feedback.I have checked your booking and can see that you were contacted via expedia on the 4th March advising you to pre -book the pool and that a 5.00 parking charge was to be paid on arrival. The parking is also stated on the expedia website. I apologise if you didn't see this email.Kind Regards

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel and staff. Perfect location
Stayed 1 night in Mar 2024
Response from Beth - Reception Manager on Mar 24, 2024
Hello,Thank you for taking the time to share your feedback. We hope to see you again soon

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Beth - Reception Manager on Mar 26, 2024
Hello,Many thanks for taking the time to leave your feedback.We hope to welcome you again soon

2/10 Terrible

Amy

Stayed 1 night in Mar 2024
Response from Beth - Reception Manager on Apr 14, 2024
Hello,Thank you for sharing your feedback.

10/10 Excellent

Martin, Berkhamsted

Liked: Cleanliness, staff & service, property conditions & facilities
Great property
Stayed 1 night in Feb 2024
Response from Beth - Reception Manager on Mar 2, 2024
Hello,Many thanks for taking the time to share your feedback.We look forward to seeing you again soon!

6/10 Okay

Zac

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Fine
Broken blind was being fixed when we arrived, much to the confusion of the guy fixing it at the time. Had to go to the bar and wait for it to be fixed which was not a problem. When we then used the blind, it broke. Meaning it was stuck open for the stay. Towel rail was broken too, pillows flat, etc. no air con, despite unit on the wall. “They don’t have Air con at the Hilton, but there is a fan in the cupboard”. Service was lovely, lady behind the counter was lovely, everything looked nice and was clean enough.
Stayed 1 night in Feb 2024
Response from Beth - Reception Manager on Mar 2, 2024
Hello,Many thanks for taking the time to leave your feedback and I apologise for the issues. On a positive note i am pleased to see you enjoyed the service.I hope to welcome you back again soon.

4/10 Poor

Armonda

Stayed 2 nights in Feb 2024
Response from Beth - Reception Manager on Mar 2, 2024
Hello,Many thanks for taking the time to share your feedback.We look forward to seeing you again soon!

10/10 Excellent

Catharine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely staff, big rooms, pool nice perk!
A lovely pool! So warm! Quick food, big portions! Nice local ale beer in bar. And the staff were very sweet with our 4 year old daughter! A little annoying you still pay £5 for overnight parking but atleast it’s not the full sum of £15! Breakfast was well stocked up and staff always greeted us throughout with smiles and attention!
Stayed 1 night in Feb 2024
Response from Beth - Reception Manager on Mar 2, 2024
Hello,Many thanks for taking the time to share your feedback.We look forward to seeing you again soon!

6/10 Okay

Kaitlin, liverpool

Liked: Cleanliness
Check in was very slow, only one member of staff on the desk checking in despite it being a saturday pm and multiple staff floating round. Service wasnt great at check in, noted that the guests checking in infront of me had everything explained to them including facilities, where to acess lifts and timing for the restaurant even asked did they want to book the restaurant that evening.Originally given a room on the first floor, then changed to the 3rd floor. Sadly this was not a "bonus". The room given was right next to the doors to the lift and sadly when the doors were opened they would bang loudly on the bedroom door. This was very disturbing and extremely annoying. The level of noise in the hotel was horrendous. Breakfast options were very limited, no dairy free options except for a very small amount of soya milk. No gluten free options advertised. Very limited quantities and very slow at clearing and replenishing. Sadly the car park is a nightmare especially if you need an accessible space. I picked the wrong weekend to travel as there was a large wedding. Guests took over the hotel carpark and not the event space carpark. Children were running wild and messing in the lifts. Both staff and wedding guests didnt seem to care. Services are very limited, spa needs to be booked well in advance and the hotel wellness facilities seemed to be full of day visitors which wasnt great. Unable to access refreshments before 11am if you have not booked breakfast.
Stayed 2 nights in Feb 2024
Response from Beth - Reception Manager on Mar 2, 2024
Good afternoon,Oh goodness I am sorry that your stay fell short of our usual excellent service. you’re right we needed another receptionist on shift but unfortunately due to last minute sickness we were understaffed.I know my team member dealt with the pressure incredibly well considering. We do have gluten free options so I am sorry if these were not pointed out to you by a member of the team. Our car park has 310 spaces as well as an overflow car park at the left side of the property.Once again Kaitlin I do apologise but hopefully you will give us another chance in the future.

10/10 Excellent

Harmeet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Beth - Reception Manager on Mar 2, 2024
Hello,Many thanks for taking the time to share your feedback.We look forward to seeing you again soon!

10/10 Excellent

Gabriel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
It was a very good place to stay. Family loved it and will definitely use it again when I’m in stoke on Trent. The room service was fantastic
Stayed 3 nights in Feb 2024
Response from Beth - Reception Manager on Mar 2, 2024
Hello,Many thanks for taking the time to share your feedback.We look forward to seeing you again soon!

8/10 Good

Joas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Honest Review
Comfy stay and excellent service. As a 4-star hotel, I was expecting the bathrooms to have some Bathroom Accessories like Shower Caps, Cotton Swabs, Cotton Pads, disposable cups, etc. For dinner, I ordered two fish and chips as the waiter said they were of a decent size, but they weren't. The fish was just half-sized, which was very disappointing. Breakfast was good but lacked items that a 4-star hotel normally has, like smoked salmon, cream cheese, non-dairy yogurts, cakes, and omelettes (not only scrambled eggs).
Stayed 1 night in Jan 2024
Response from Beth - Reception Manager on Mar 2, 2024
Hello,Many thanks for taking the time to share your feedback.We look forward to seeing you again soon!

6/10 Okay

MIN

Stayed 1 night in Jan 2024
Response from Beth - Reception Manager on Mar 2, 2024
Hello,Many thanks for taking the time to share your feedback.We look forward to seeing you again soon!

8/10 Good

Deb

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Suzanne

Liked: Cleanliness
Disliked: Staff & service
Didn't expect no reception no proper service at the bar. Small list of cocktails I was under the impression there would be parties. Absolutely dead
Stayed 1 night in Dec 2023

10/10 Excellent

Bruce

Traveled with family
Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023

8/10 Good

Joseph

Stayed 2 nights in Dec 2023

10/10 Excellent

Julie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Stephen

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Beth - Reception Manager on Mar 2, 2024
Hello,Many thanks for taking the time to share your feedback.We look forward to seeing you again soon!

10/10 Excellent

nor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional
We were very impressed by the quality of the service and high standards of the cleanliness and furnishings. The room was spacious and the climate control system was very easy to use.
Stayed 1 night in Dec 2023

10/10 Excellent

mh

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Polar express weekend at churnet railway.
We stayed at this hotel for a night stay ready for our polar express day at the nearby churnet railway station, we had an absolutely lovely time at this hotel friendly and helpful staff, the hotel is absolutely lovely and the rooms are clean and tidy and very comfortable. Breakfast was absolutely delicious and the service was brilliant. Parking onsite was great and at only £5 Charge was really good, it's just nice to have a hotel that actually has parking facilities.The pool area was great the only downside was that you have to book your slot and it's only for 45 minutes and the changing area is freezing so not great when you have small children to change after being in the pool. Would definitely stay here again.
Stayed 1 night in Dec 2023

8/10 Good

Sarah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Nick

Stayed 1 night in Dec 2023

8/10 Good

stephen

Stayed 1 night in Dec 2023

10/10 Excellent

Saul

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our family had an excellent stay at the Doubletree Hilton in Stoke on Trent. The room is spacious and clean, with very nice decor. The rest of the hotel has a very nice ambience and staff are very professional and welcoming. Breakfast was a delight, with lots of choices, including every choice of item one would want for a full english breakfast, lots of cereal choices and wonderful coffee. Once again staff at breakfast were lovely and deserve accolade's for the way they sat families down, cleaned up and restocked any items that were running low, so always fresh. One notable action that I think is brilliant, was that upon booking I was sent an email notifying me of various things that I found important to know, especially that there would to be some Christmas parties on the night of our stay. I called up and I was informed that the hotel would be busier with functions, however I was offered a room on the 4th floor, which was well away from any festivities. We would not even have known that there were any parties, as it was perfectly quiet. There is also a very good indoor pool which the kids loved. In all we will be back and highly recommend this hotel.
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Giovanni

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Nov 2023

10/10 Excellent

Richard

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently situated in Festival Park for retail shopping, fast food and entertainment. Safe secure location with adequate parking
Stayed 1 night in Nov 2023

6/10 Okay

Diane

Traveled with group
Liked: Cleanliness, staff & service, amenities
The food ,staff and my room were excellent but my evening was spoiled by the temperature in the hotel, I dont expect to stay at a hotel and be cold , it spoiled what would have been a lovely stay .
Stayed 1 night in Nov 2023

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great comfortable stay
Stayed 1 night in Nov 2023

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Big comfortable beds, beautiful breakfast.
Loved our stay for my wife's graduation, used the pool and had our first nights meal in the hotel restaurant and was beautiful. Breakfast was spot on, had to try the oat cakes as we were in Stoke On Trent. Comfortable bed, big TV for lazing in front of chilling without the kids. Would happily stay again.
Stayed 1 night in Nov 2023

8/10 Good

M

Traveled with family
Liked: Staff & service
Stayed 1 night in Nov 2023

10/10 Excellent

Randall

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean
Stayed 6 nights in Nov 2023

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Room comfort
Heating
Really disappointed with our stay at the weekend. Very not bedroom. Lots of noise from pipes / heating systems which seem to be known about.
Stayed 1 night in Nov 2023

10/10 Excellent

Faye

Stayed 1 night in Nov 2023

8/10 Good

Julie

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
It was ok.
Long wait at reception to check in, didn’t realise we had to book to use the pool. We were sat in the bar for breakfast and the coffee machine there was rubbish. Beds were comfy, bathroom nice and clean, shower pressure wasn’t very good.
Stayed 1 night in Oct 2023

10/10 Excellent

Laura

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel we’ve stayed in!
We were so impressed with the quality and size of our family room. It was so well presented and more than enough room. There were lovely added touches too. We loved using the pool and enjoyed our meal in the restaurant.
Stayed 1 night in Oct 2023

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay again
We really enjoyed our stay. We were there to see family overnight. Unfortunately, we couldn't use the pool etc as we arrived 4 hours later than planned due to an accident on the M1, which was one of the reasons I booked, so can't comment on that. The room was big & very nicely done, massive shower & TV & the bed was comfortable, I didn't wake up with a painful back which is the usual if I don't sleep in my own bed. Breakfast was very good too. A nice touch was warm cookies on arrival to have with the coffee in our room. Overall, having stayed in cheaper hotels in Stoke, which were not available on this occasion, we both said that we would be prepared to pay the extra next time to stay here again, from my husband that is praise indeed!
Stayed 1 night in Oct 2023