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Mountain Road Resort

2.5 star property
Mountain retreat combines tranquil landscapes with thoughtful service, creating a perfect setting for guests to unwind and recharge

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Located on Mountain Road, this resort offers a daily manager's reception and wellness facilities like a sauna and spa tub. Guests can swim in the indoor pool or borrow bikes to explore. The property is praised for its reliable WiFi and knowledgeable concierge team.

Reviews

6.8 out of 10

Popular amenities

  • Pool
  • Hot tub
  • Pet friendly
  • Parking included
  • Free WiFi
  • Air conditioning

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About this property

Mountain Road Resort

  • Property highlights
  • You can look forward to a free daily manager's reception, a terrace, and a garden at Mountain Road Resort. For some rest and relaxation, visit the sauna or the hot tub. In addition to conference space, guests can connect to free in-room WiFi.
  • You'll also find perks like:
    • An indoor pool
    • Free self parking
    • Free bicycle rentals, laundry services, and smoke-free premises
    • Concierge services
  • Room features
  • All guestrooms at Mountain Road Resort feature comforts such as air conditioning, in addition to amenities like free WiFi.
  • Other amenities include:
    • Bathrooms with tubs or showers
    • Refrigerators and coffee/tea makers

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Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 9:00 PM

Check-out

Check-out before 11:00 AM

Special check-in instructions

Information provided by the property may be translated using automated translation tools

Pets

Pets allowed for an extra charge of USD 25 per pet, per night
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Pet fee: USD 25 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Frequently asked questions

Does Mountain Road Resort have a pool?

Yes, this property has an indoor pool.

Is Mountain Road Resort pet-friendly?

Yes, pets are allowed at this property. There's a fee of USD 25 per pet, per night. Service animals are exempt from fees.

How much is parking?

Self parking is free at this property.

What time is check-in at Mountain Road Resort?

Check-in start time: 3:00 PM; Check-in end time: 9:00 PM.

What time is check-out at Mountain Road Resort?

Check-out is at 11:00 AM.

Where is Mountain Road Resort located?

Situated in Stowe, this hotel is within a 10-minute walk of West Branch Gallery & Sculpture Park and Swimming Hole. Stowe Golf Park and Recreation Path are also within 1 mi (2 km).

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Reviews

Reviews

6.8

7.2

Cleanliness

8.8

Location

7.2

Staff & service

6.6

Property conditions & facilities
Rating 10 - Excellent. 140 out of 674 reviews
Rating 8 - Good. 202 out of 674 reviews
Rating 6 - Okay. 161 out of 674 reviews
Rating 4 - Poor. 109 out of 674 reviews
Rating 2 - Terrible. 62 out of 674 reviews

Reviews

Verified

2/10 Terrible

Andrew

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities

Not a Resort

There was no-one around at Check-in and check-out and any other time in-between. The pool was green and spa not working and main building locked and empty. Our room keys were left in a basket at the front door. There was wi-fi but no password and therefore no wi-fi. The published numbers did not answer. The rooms seemed clean enough but it was a ghost town! I am surprised that this was still listed on hotels.com!
Stayed 1 night in Oct 2019
Verified

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Clean and friendly. Over priced for dated property in an of season time of the year.
Stayed 1 night in Sep 2019
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
The property is under renovations.. The staff were great and the resort will be fabulous when its is updated.. I would definitely go there again..
Stayed 2 nights in Sep 2019
Verified

4/10 Poor

Chris

Disliked: Amenities, property conditions & facilities
Property is nice.Good layout nestled in the woods. Well groomed grounds. Gas fire place was functional. Stove and oven did not work. The indoor swimming pool was not functional. The liner was disgusting, ends were folded up and attached with tape, it was coming apart. Sauna was non functional. The toilet kept flooding and did not drain. Poop was floating and water level rising to overflow. The king sized bed was like a gutter buckling in the middle. The room however was clean. There is wifi but we never got the code. We called the front desk to inquire about the access code. No answer. It 10 pm at this time as we just returned from supper with some friends.When we went to the front desk to inquire at 10 pm, the clerk had left for the evening. Turns out she had forgotten to give us a slip of paper with those instructions. May in the future this information can be placed in the room near the telephone. Many envelopes of people still to check in were left in a basket. Keys and instructions left in public hands. No respect for Individual privacy. Talk about identity theft! We compared notes with other visitors who were also disgruntled. Breakfast was simple. One type of cereal, milk, coffee, tea, hot water, bananas, oranges, apples, mini croissants, mini buns. It was the same person running between the front desk and manning the breakfast routine. She was a wonderful person doing a great job. I would stay there again if they tidied up. Nice grounds
Stayed 1 night in Sep 2019
Verified

4/10 Poor

Laura

Disliked: Cleanliness, property conditions & facilities
This property was not what was expected from on lone pictures. It is much in need of general upkeep. The room itself was clean but the carpet was stained and gave the appearance that it wasn't clean. Some of the decor was interesting and seemed updated but overall in need of much attention! Wouldn't have been so bad but just the general lack of basic maintenance such as landscaping (which isn’t costly and carpet cleaning) would have made it more palatable. It is a good area and close to many things.
Stayed 2 nights in Sep 2019
Verified

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
One of the reasons we book a hotel is breakfast. If it supplies breakfast, then we're good for the day to see the sites. I paid for a FULL breakfast and was told there wasn't any. It doesn't seem like much to some but I would not have booked there. The staff was very nice and we were told it would be addressed but have heard nothing yet.
Stayed 2 nights in Aug 2019
Verified

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Keep looking

Bed was comfortable. Cool ski jumper graphic on wall, but everything else needs updating, cleaning or repair. Bath exhaust fan inop, light over shower out, outlets won't hold plugs, carpet needed replacing 5 years ago, wallpaper peeling. No coffee to go w coffee maker.
Stayed 1 night in Aug 2019
Verified

4/10 Poor

Verified traveler

Disliked: Staff & service, amenities
No service or amenities. Not very clean. Worked for what we needed a place to sleep for one night.
Stayed 1 night in Aug 2019
Verified

6/10 Okay

Verified traveler

Disliked: Amenities, property conditions & facilities
We have been traveling to Stowe VT. in August for many years for an annual event hosted locally. We have stayed at this property over the years and have seen a general decline, a renovation and, unfortunately, another general decline. We were told by staff that they are due for a significant renovation in hopes to compete in a more upscale market. It would not take a major renovation but rather general renovations/repairs to this property to make it competitive in the average traveler market segment. A major costly renovation to compete with nearby upscale properties, in my experience, will not produce an acceptable ROI. A good cleaning and general cosmetic repair/renovation to rooms and common areas along with repair/renovation of pools etc. would make a huge difference. The outdoor pool was closed (green) and indoor pool was not clean and in very poor condition. I could not find an operating ice machine and no staff on site after 4pm. The hospitality industry in Stowe is competitive and many properties, not unlike this property, continue to struggle in the shadow of Spruce Peak. It is my opinion that with a bit of work and proper management, this property has the potential to find it's market segment and be successful. On a positive note, the few times we were able to communicate with what appears to be very limited staff, they were polite and helpful. We will continue to travel to Stowe and watch with anticipation to see what the future is for Mountain Road.
Stayed 4 nights in Aug 2019
Verified

4/10 Poor

Verified traveler

Disliked: Cleanliness, amenities, property conditions & facilities
The property boasts newly renovated rooms and pictures of a pool. Our rooms were old, one smelled horribly of chlorine from the indoor pool which was unusable (lining was duck taped on) and the outdoor pool was also unusable although this was not mentioned anywhere. It looks like they are updating some of the property but I was very unhappy with our rooms and that we weren't informed the pool wasn't available. We had to pay $ to go to the pool across the street. Overall pretty disappointed with our stay here.
Stayed 1 night in Aug 2019
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They allowed for really late check in. That was great, especially since I did not get in until 1 a.m. Call ahead so they can accommodate you.
Stayed 1 night in Jul 2019
Verified

6/10 Okay

David

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Pas d’eau chaude dans le bâtiment principal et la piscine extérieure est laisse à l’abandon. Malgré tout, la dame de la réception fait tout en son possible afin de rendre le séjour agréable
Stayed 1 night in Jul 2019
Verified

4/10 Poor

Nan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Wi-fi does not work. Old room. Cleanliness is poor.
Stayed 1 night in Jul 2019
Verified

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pas grand chose, seul point positif: lit confortable & cafétéria belle & propre! Propreté très moyen! Piscines non fonctionnelles !
Stayed 3 nights in Jul 2019
Verified

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing to like about the property. As soon as i pulled in I noticed no other cars. The outdoor pool was black with frogs and tadpoles. The indoor pool liner had a big tear being held by tape. No staff onsite. Inner door was locked. Keys with envelopes and names on them in a basket. My reservation wasn't one of the envelopes. So basically i was going to be left out of hotel. Expedia overbooked it seems. Took over an hour for Expedia to relocate my family.
Stayed 2 nights in Jul 2019
Verified

2/10 Terrible

Timothy

Disliked: Staff & service
Unfortunately when I was on my way to the location hotel.com called me to tell me the hotel was overbooked and I could not stay there. I spent over 2 hours trying to find alternative location to stay and had to stay 45 minutes from the original destination. Even worse is that the hotel would not answer the phone when I tried to call. Family trip ruined by this hotel and wouldn't recommend it to anyone.Cleanliness, Comfort and Condition could not be determined.
Stayed 1 night in Jul 2019
Verified

6/10 Okay

Verified traveler

Did not like that the pool was unavailable. There were renovations going on and no mention of this when we booked.
Stayed 1 night in Jul 2019
Verified

2/10 Terrible

Verified traveler

Disliked: Staff & service, amenities, property conditions & facilities
Total bad experience never go that hotel again. Poor is not working how my kid to enjoy 105 degrees in that hotel? I need spend extra money to the other hotel use their facility ?
Stayed 2 nights in Jul 2019
Verified

2/10 Terrible

Amy

Disliked: Staff & service, property conditions & facilities, room comfort

No communication.

I purchased our weekend back in February. Got an email the night before check in that the pool wasn’t available. And few other ammenities. I wasn’t happy about that as we were there for a lacrosse tournament. I would have liked notice. But wasn’t given any notice. Until the night before. A bummer for a few kids. I’m sure it’s a nice place. But communication would have been good as I had emailed them right away and heard nothing back. Unfortunate.
Stayed 2 nights in Jul 2019
Verified

2/10 Terrible

Patrick

Disliked: Staff & service

Reservations about the Reservation Process

I arrived, with a prepaid and confirmed reservation, at approximately 7:40 pm on Saturday July 6th 2019, only to find the lobby door locked and no staff available. When I phoned the number that was posted on the Hotels.com site, I received a recorded message saying that the phone wasn’t set up to receive calls. When I called the number on the resort’s website, I didn’t get an answer at all. After waiting for an hour and a half, without any sort of response, I was fortunate enough to book a room in another motel in Stowe. Frustrating isn’t a kind enough description! The next day I returned and spoke with a very friendly and helpful member of the housekeeping staff(?) who not only provided me with the manager’s phone number, but also helped me with contacting Hotels.com and, as a result, I spoke with a service representative, who processed my full refund and confirmed it with an email. I will be checking for it when I receive this month’s banking statement. Two things bothered me. The lack of any staff member present upon check-in with the doors locked ( is this legal?) and the fact that my reservation confirmation was on file at the resort but apparently meant noting at all. It was like an episode out of Seinfeld!
Stayed 1 night in Jul 2019
Verified

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
we've stayed here in the past and loved it - it's nothing fancy, but a decent place to sleep and close to everything. upon arrival this time, everything was different - most notably that the pool was out of order. they lied and said it was going to go under renovation the next monday, but we were still there that day and there were no maintenance workers on site at all. the place has great bones, and with upkeep and an available staff (just try finding someone on site to ask for something or complain or even check in...) it could be a worthwhile place to stay, but not how things are currently managed.
Stayed 3 nights in Jul 2019
Verified

2/10 Terrible

Lindsay

Disliked: Staff & service, property conditions & facilities, room comfort

The opposite of “vacation”

This resort was a complete let down after staying here the last two years, and recommending it to 10 other travelers from Boston. No one answered the phone for 6 straight days. No one was at reception when i went to check in at 7:45pm, and website clearly said check-in is until 9pm. They taped my room key to the front door. A manager never appeared in 4 nights of staying there. The outdoor pool was green and full of leaves, with no notification that it would be closed during our stay - and it’s the main reason 10 rooms were booking there for that weekend. And the normal breakfast was unavailable for the weekend. We also had 2 rooms wind up being overbooked and no one was at the front desk to fix the problem. The room next to mine also had no air conditioning and no cold water. And i was given no discount or attempt to make up for the terrible quality of my 4 night stay.
Stayed 4 nights in Jul 2019
Verified

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Both pools are out of order as well as the sauna. Rooms could use an update. Glad they were pet friendly.
Stayed 2 nights in Jul 2019
Verified

2/10 Terrible

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We did not stay. I went down the road and booked a different room at a different hotel. The bed was disgusting with a very old mattress, there was a hole in the bathroom floor in front of the sagging tub. You wouldn't be able to shower or bath as you would possibly fall through the floor, and the room smelled moldy and musty. The outdoor pool was green and not clean or usable. There was no bar as advertised. Everything was empty and run down. I would not recommend this place to anyone. I would drive home before staying in this place.
Stayed 1 night in Jun 2019
Verified

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities
Good location. Swimming pool was unusable. It was green. Tennis courts were unusable. Fence was broken and falling in and there was no net. Air conditioner was dirty.
Stayed 2 nights in Jun 2019