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뱅크셔 모텔 여행 후기

2.5 out of 5
뱅크셔 모텔
966 Hume Highway, Bass Hill, NSW

이용 후기

6.6
평점 10 - 훌륭해요. 38개 이용 후기 중 9개" "
평점 8 - 좋아요. 38개 이용 후기 중 10개" "
평점 6 - 괜찮아요. 38개 이용 후기 중 9개" "
평점 4 - 별로예요. 38개 이용 후기 중 4개" "
평점 2 - 너무 별로예요. 38개 이용 후기 중 6개" "

6.8/10

청결 상태

8.2/10

직원 및 서비스

7.0/10

편의 시설/서비스

6.2/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

2/10 - 너무 별로예요

Chirag

2021년 12월에 1박 숙박함

10/10 - 훌륭해요

Mohamad

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was very nice and clean when we entered at first we were shocked at how nice and neat the room was taken care of a lot
2021년 12월에 1박 숙박함
답변 제공: Jo 님, 2021년 12월 20일
Thank you Mohamad for your Review and feed back We like to make sure that our Guests are happy with there Room, we take pride in making sure that our Rooms are clean and comfortable for our Guest stay. we look forward to you staying with us again

10/10 - 훌륭해요

Beryl

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I booked the property online for my 85 yr old ex mother inlaw due to a family crisis as i am too far away to assist ..i called and cinfirmed my booking and explained the situation and ..the staff assured me they would look after my mither inlaw .my mother inlaw called me later and said the staff had taken very good care of her and she felt very special and taken care of ..i called the motel back after and thanked them ..they had put her in their best room ,bought her cold watter bottle , tea,coffe and jug of milk and carried yer bags in ,set up tv etc for her ..i am very grateful for the kindness in a difficult time and for the humanity ..thank you so much ..your kindness wont be forgotten
2021년 10월에 1박 숙박함
답변 제공: Jo 님, 2021년 10월 13일
We would just like to Thank You for staying with us. we were more than happy to make your stay with us comfortable, it is our job to do this, the main thing is that your stay here was relaxing. Thank you again for choosing Banksia Motel

4/10 - 별로예요

Hamed

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Private issues
2021년 10월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Reasonable price for a long weekemd where everywhere was either fully booked or way too expensive. Heater too loud and wasnt heating the room. Switched off by itself and there were no blankets. So it was freezing cold
2021년 6월에 1박 숙박함
답변 제공: Jo 님, 2021년 6월 14일
Sorry if you were uncomfortable if you could mention the room we can see to getting air con repaired. We have extra Blankets, just needed to bring to our attention.

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Over all it's not that great but not too bad very clean no wi-fi and it's a bit old need upgrade facilities
2021년 3월에 4박 숙박함

8/10 - 좋아요

Regular 님, Sydney

좋아요: 청결 상태, 직원 및 서비스
It’s a budget motel but the management make it feel so much more.
2020년 12월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

2020년 10월에 1박 숙박함

4/10 - 별로예요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 청결 상태
2020년 3월에 1박 숙박함

8/10 - 좋아요

Desnee 님, Bowning

연인과의 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Rooms were a bit dated but very clean. The staff were more than helpful.
2020년 3월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스
2020년 2월에 3박 숙박함
답변 제공: Michael 님, 2020년 2월 27일
Thank you for your review

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Quick pleasant check in, room good for the price.
2020년 2월에 1박 숙박함
답변 제공: Michael 님, 2020년 2월 15일
Thank you for your review We hope to see you again

8/10 - 좋아요

Linda

가족 여행
좋아요: 직원 및 서비스
2019년 12월에 2박 숙박함
답변 제공: jo 님, 2020년 1월 1일
Thank you for your score look forward to you staying with us again

6/10 - 괜찮아요

실제 이용하신 고객

2019년 12월에 3박 숙박함
답변 제공: jo 님, 2020년 1월 1일
Thank you for staying with us, see you again in the future

10/10 - 훌륭해요

실제 이용하신 고객

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It is an older style motel so there are some superficial structural issues. Motel was very clean and awseome for what you want if you just want a place to lay your head. Jo and Micheal were very very friendly and professional.
2019년 10월에 2박 숙박함
답변 제공: Jo 님, 2019년 10월 24일
Thank you for your feed back, we Thank you for choosing to stay with us, and look for to you staying again in the future

4/10 - 별로예요

실제 이용하신 고객

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
You get what you pay for I suppose, rooms were ok but there was at least 6 different types of hair all over the bathroom - blonde and dark pubes, long red, blonde and dark hair. There was deadset clumps of hair on the walls and floor of the shower!
2019년 10월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 10월에 1박 숙박함
답변 제공: Jo 님, 2019년 10월 24일
Thank you for your Rating we appreciate it Thank you for staying with us

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
very comfortable and the lady at the reception so thoughtful
2019년 10월에 1박 숙박함
답변 제공: Jo 님, 2019년 10월 17일
thank you for your Review, it was our pleasure to make you Comfortable on your stay with us. We look forward to accommodating you again in the future

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The mamager Jo was nice and plesant and could not do enough for you the family room has recently bern renovated and was nice and toomy for a family of up to 4 kids we has 2 children and was grear
2019년 10월에 4박 숙박함
답변 제공: Jo 님, 2019년 10월 9일
Thank you for your review, We are pleased you enjoyed your stay with us, and found the Family room to be large enough to suite your stay. We do our best to make our Guest Happy and Comfortable, we look forward to seeing you again in the future. Thank you again

8/10 - 좋아요

실제 이용하신 고객

좋아요: 직원 및 서비스
2019년 8월에 1박 숙박함
답변 제공: Jo 님, 2019년 10월 9일
Thank you for your Rating. We look forward to you staying with us in the future

4/10 - 별로예요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
We booked last minute and the room we booked was not available. Not very clean.
2019년 8월에 1박 숙박함
답변 제공: Jo 님, 2019년 8월 23일
We showed the Family Room which was booked by the Guest and the response was not enough beds. So showed the Triple Room with 3 Beds and a Room with Queen Bed and a Single Bed and the Guest was Happy to take them Both as everyone had there own Bed. The Rooms were checked before guest entered the Room and they were both Clean. The Guest got 2 Rooms for the Price of one. We are sorry the Guest felt that the Room was not Clean, Hope they come again and we can accommodate with the Renovated Family Room which sleeps 6 Persons

8/10 - 좋아요

실제 이용하신 고객

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
Friendly staff Value for money Room met our needs Kebab shop next door was awesome as recommended by motel staff
2019년 7월에 1박 숙박함
답변 제공: Jo and Michael 님, 2019년 7월 18일
Thank you for your Review Hope to see you again soon

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 5월에 1박 숙박함
답변 제공: Michael 님, 2019년 5월 29일
We thank you for your review and we hope to see you again in the future

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스
2019년 5월에 1박 숙박함
답변 제공: Michael 님, 2019년 5월 11일
We thank you for your review and we hope to see you again in the future

6/10 - 괜찮아요

Cai-Ming

2019년 4월에 3박 숙박함
답변 제공: Michael 님, 2019년 5월 11일
We thank you for your review and we hope to see you again in the future

6/10 - 괜찮아요

실제 이용하신 고객

2019년 3월에 1박 숙박함
답변 제공: Michael 님, 2019년 5월 29일
We thank you for your review and we hope to see you again in the future

6/10 - 괜찮아요

실제 이용하신 고객

별로예요: 숙박 시설 상태 및 시설
the bed was realing overall the room was very neat but not happy with the bed as it realing
2019년 3월에 1박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

연인과의 여행, 출장 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The carpet and bedspread were filthy. Broken radio etc.
2019년 2월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

Yeah it was OK i would stay there again it was close to everything i was there for
2018년 12월에 2박 숙박함
답변 제공: jo 님, 2019년 1월 30일
Thank you for your Review. Thank you for staying with us

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2019년 1월에 1박 숙박함
답변 제공: jo 님, 2019년 1월 30일
Thank you for your Score, We look forward to you Staying with us again

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 1월에 1박 숙박함
답변 제공: Jo 님, 2019년 1월 30일
Thank you for Staying with us, we look forward to your next stay with us

10/10 - 훌륭해요

Andrew

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 12월에 1박 숙박함
답변 제공: Jo 님, 2019년 1월 30일
Thank you for your score. We look forward to you staying with us again in the future

10/10 - 훌륭해요

Joseph

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great!! Ignore Negative Reviews Try It!!
Great!! (It's A Motel), Value For Money, Comfy, Clean, Quiet, Owner @ Reception Friendly, Fantastic & Helpful. No Hidden Fees, Free Wifi, Parking. Ignore Negative Reviews Experience It For Yourself First.
2018년 11월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 10월에 2박 숙박함
답변 제공: Sarah 님, 2018년 11월 1일
Thank you for your feedback! We look forward to welcoming you back.

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
OMG
We had picked this hotel as it was close to our nephew's house who was hosting a special celebration. After reading some of the reviews before we left I was worried, and probably good reason. Check in happened behind a glass divider, the gentlemen was very friendly. We arrived in our room which had a funky smell and vey cold. We come from a cold climate, but this was colder than usual. We tried to turn on the heater, but wouldn't turn on. Only cause my husband is 6' 6" that he could see above the cuboard and noticed it wasn't even plugged in. We had one blanket for 3 people, even with the heater set on 30°C it was very cold. Then the surprise we found in the blanket the next morning was a condom wrapper. We packed up and left as soon as we could....agreeing not to talk about it again.
2018년 8월에 1박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 5월에 2박 숙박함
답변 제공: The Banksia Motel 님, 2018년 12월 12일
We have completed an internal investigation in response to this review. As a result of the investigation, we know that on arrival this customer asked and was able to view the room before checking in. They had a good look around and they were satisfied that the room was to their liking. This guest stayed for a night and then approached our manager stating their plans had changed. They were asked if everything with the room was okay and they gave no indication otherwise, only that their plans had changed. Our linen is not white, it is a beige colour. We guarantee that all our linens are laundered to the highest standards and replaced frequently. Our housekeeping staff take pride in their work and should any concerns regarding the cleanliness of the room being made known at the time of the stay, we would have done everything in our power to ensure our customer's needs were met.

2/10 - 너무 별로예요

실제 이용하신 고객

좋아요: 직원 및 서비스
Noisy neighbours and no hot water
Really poor experience. Noisy neighbours partying at 1am, leaving rubbish strewn outside all the rooms. No hot water and very questionable characters lurking around the rooms. Felt very unsafe as a female traveller. On the plus side, the owner/reception staff was absolutely lovely (not his fault) but I would never stay again
2018년 4월에 1박 숙박함
답변 제공: Banksia Motel 님, 2018년 4월 11일
Thank you for leaving a review, this enables us to constantly improve our property. We have given our staff your feedback regarding the noise and rubbish around the rooms. We apologize that you had no hot water, was this reported to our duty manager? Could you please let me know which room you stayed in so that the plumbing can be checked?

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Filth
Health department should knock that place down gross gross showered with thongs on and used my clothes to dry myself instead of the disease looking towels
2018년 4월에 1박 숙박함
답변 제공: Banksia Motel 님, 2018년 4월 10일
Your review is of a high concern to us. Please let us know which room you stayed in so that we may address these issues with our staff. Were any of your concerns brought to the attention of our duty manager?