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Reviews of ibis budget Wentworthville

2.5 out of 5
ibis budget Wentworthville
377-383 Great Western Highway, South Wentworthville, NSW

Reviews

6.8
Rating 10 - Excellent. 166 out of 1002 reviews" "
Rating 8 - Good. 349 out of 1002 reviews" "
Rating 6 - Okay. 245 out of 1002 reviews" "
Rating 4 - Poor. 136 out of 1002 reviews" "
Rating 2 - Terrible. 106 out of 1002 reviews" "

7.2/10

Cleanliness

8.0/10

Staff & service

6.6/10

Amenities

6.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

6/10 Okay

Julie

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Clean, staff friendly but very cramped. Toilet shower cubicle had a big step. No lift lots of stairs. Unsuitable for elderly
Stayed 1 night in May 2024
Response from Sulav on May 24, 2024
Dear Julie,Thanks for your review, we are sorry we couldnt assigned the room on the ground floor for you, Majority of the rooms are always allocated from elderly people and gets booked out really soon, All the bathroom designed are one step up to the bathroom, which is been followed from government guidelines, we look forward to welcome you again. Kind Regards Sulav Assistant Manager.

8/10 Good

karen

Liked: Staff & service
Disliked: Amenities
Convenient for my needs comfortable bed although bathroom facility needs some attention
Stayed 2 nights in May 2024
Response from Sulav on May 19, 2024
Dear Karen, Thanks for your review, we had comfortable stay with us. Thanks for bringing our attention towards it, We look forward to welcome you again. Have a good day. Kind Regards Sulav Assistant Manager.

8/10 Good

Ricky

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Sulav on Apr 20, 2024
Dear Ricky, Thanks for your review, We are glad you enjoyed the stay with us, we look forward to welcome you again. Kind regards Sulav Assistant Manager.

10/10 Excellent

Jeyendran

Liked: Cleanliness, property conditions & facilities
All good
Stayed 3 nights in Mar 2024
Response from Sulav on Apr 4, 2024
Dear Jeyendran,Thanks for your review, We are glad, you had a nice and comfortable stay with us, we will share this amazing review to our team and thrive our best to continue the same. We look forward to welcome you again. Kind Regards Sulav Assistant Manager.

4/10 Poor

Dwijadas

Stayed 4 nights in Mar 2024
Response from Sulav on Apr 4, 2024
Dear Dwijadas,Thanks for your review, we are sorry we couldnt meet your expectation. Please elaborate more so we can focus on it as well. We look forward to welcome you again. Have a great weekend. Regard Sulav Assistant Manager.

10/10 Excellent

Relithon

Very good behaviour
Stayed 1 night in Mar 2024
Response from Forrest on Mar 11, 2024
Hi Relithon, Thank you so much for your amazing review. I am glad you had a good stay. Have a great week ahead. Forrest Pang General Manager

8/10 Good

Margaret

Traveled with family
Liked: Cleanliness, staff & service
The only thing I would have liked were drinking glasses. Your smoking area was excellent compared to others.
Stayed 2 nights in Feb 2024
Response from Sulav on Mar 4, 2024
Dear Margaret, thanks for your review, we are glad you enjoyed the stay with us, we look forward to welcome you again.

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good
Stayed 7 nights in Feb 2024
Response from Forrest on Feb 27, 2024
Thank you so much for your review. I am so glad you had a great stay. Hopefully we will see you again soon. Have a wonderful week ahead. Forrest Pang General Manager

8/10 Good

Barry

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and the bed was very comfortable.
Stayed 3 nights in Feb 2024
Response from Forrest on Feb 22, 2024
HI Barry, Thank you so much for your review. I am glad you had a good sleep on our comfortable bed. I will share your comments with my Housekeeping team. Have a wonderful weekend ahead. Forrest Pang General Manager

8/10 Good

Karen

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from Forrest on Feb 13, 2024
Hi Karen, Thank you so much for your review. I am glad you had a good stay with us. Hopefully we will see you again soon. Have a great week ahead. Forrest Pang General Manager

2/10 Terrible

Anders

Stayed 1 night in Feb 2024
Response from Sulav on Mar 21, 2024
Dear Guest, Thanks for your review. Please elaborate more regarding your stay with us, We look forward to welcome you again. Regards Sulav Assistant Manager.

4/10 Poor

Dougal

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Forrest on Feb 12, 2024
HI Dougal, Thank you for your review. It seems like you didnt have a good stay with us. Not sure what it went wrong. The size of our room and bathroom are the standard of Ibis Budget Hotels. Have a great week ahead. Forrest Pang General Manager

10/10 Excellent

Mamta

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very nice and clean and good value
Stayed 2 nights in Feb 2024
Response from Forrest on Feb 11, 2024
Hi Mamta,Thank you so much for your review. I am glad you had a good stay. I will share your comments with my amazing team. Have a wonderful week ahead.Forrest Pang General Manager

2/10 Terrible

Jymlyn

Stayed 3 nights in Feb 2024
Response from Forrest on Feb 8, 2024
HIJymlyn, Thank you for our rating. Seems like you didnt have a good experience at our hotel. Since you didn't make any comments it might be you dont like our room size. The size of our room is the standard of Ibis Budget Hotels. Have a great weekend ahead. Forrest Pang General Manager

10/10 Excellent

Graeme

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I could sleep without interruption
Stayed 1 night in Jan 2024
Response from Forrest on Jan 29, 2024
HI Graeme, Thank you for your review. I am glad you had a good sleep. Hopefully we will see you again soon. Have a great week ahead. Forrest Pang General Manager

6/10 Okay

Rodney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Forrest on Jan 28, 2024
Hi Rodney, Thank you for your review. Seems like you had a reasonable stay. Hopefully we will see you again soon. Have a great week ahead. Forrest Pang General Manager

8/10 Good

James

Stayed 1 night in Jan 2024
Response from Forrest on Jan 23, 2024
HI James, Thank you so much for your 4 stars rating. I am so glad you had a good stay with us. Hopefully we will see you again. Have a great week ahead. Forrest Pang General Manager

4/10 Poor

Sandra

Stayed 1 night in Jan 2024
Response from Forrest on Jan 19, 2024
HI Sandra, Thank you for your review. Not sure what it went wrong during your stay. The size of our room is the standard of Ibis Budget Hotels. Unfortunately we cant change that. Have a great weekend. Forrest Pang General Manager

6/10 Okay

Lavoni

Traveled with family and small children
Bathroom could be better in terms of space. Room was good but need better ventilation, windows couldn't be opened more wider when need fresh air instead of aircon. Bunk bed linens never changed during our whole stay because of some policy Re: staff that specialises in cleaning/changing linens of bunk bed. Otherwise the whole experiencewas satisfying considering the money paid. Wouldn't mind staying there again and would definitely recommend to others.
Stayed 13 nights in Jan 2024
Response from Forrest on Jan 16, 2024
Hi Lavoni, Thank you for your review. The size of our bathroom is the standard of Ibis Budget Hotels. With new regulation all residential or Hotels cant open the window completely any more. We can still open a bit with window lock on. Enjoy rest of your week and hopefully we will see you again soon. Thank you

4/10 Poor

Manpreet singh

Stayed 1 night in Jan 2024
Response from Forrest on Feb 5, 2024
HI Manpreet, Thank you for your review. It seems like you had a reasonable stay. If you would like to provide more feedback please let us know. Have a great week ahead. Forrest Pang General Manager

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Great service.
Stayed 1 night in Jan 2024
Response from Forrest on Jan 14, 2024
Hi Paul, Thank you so much for your review. I am glad you had a good stay. I will share your comments with my amazing team. Have a great week ahead. Forrest Pang General Manager

8/10 Good

Tanya

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Forrest on Jan 14, 2024
Hi Tanya, Thank you for your 4 star rating. I am glad you had a good stay. Have a great week ahead. Forrest Pang General Manager

8/10 Good

YASER

so nice
Stayed 7 nights in Jan 2024
Response from Forrest on Jan 9, 2024
Hi Yaser, Thank you so much for your review. I am glad you had a good stay. Hopefully we will see you again soon. Have a great week ahead. Forrest Pang General Manager

6/10 Okay

Michael

Business traveler
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Bathroom and toilet were in a prefabricated pod that you had to step up to get in there. Fairly nasty space once in there. Price for 3 nights was cheap and you get what you pay for.
Stayed 3 nights in Jan 2024
Response from Forrest on Jan 9, 2024
HI Michael, Thank you for your review. Unfortunately the size of our bathroom is the standard of Ibis Budget Hotels. Have a great week ahead. Forrest Pang General Manager

6/10 Okay

Peter

Liked: Staff & service
Stayed 1 night in Dec 2023
Response from Forrest on Jan 9, 2024
HI Peter, Seems like you had a reasonable stay. Hopefully we will see you again soon. Have a great week ahead. Forrest Pang General Manager

8/10 Good

Judith

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The bathroom was very very small, just not a good design
Stayed 1 night in Dec 2023
Response from Forrest on Jan 9, 2024
HI Judith, Thank you for your review. The size of our bathroom is the standard of Ibis Budget Hotels. Have a great week ahead. Forrest Pang General Manager

8/10 Good

Alexander

Stayed 1 night in Dec 2023
Response from Forrest on Jan 16, 2024
HI Alexander, Thank you so much for your amazing score. I am so glad you had a good stay. Enjoy rest of your week. Forrest Pang General Manager

10/10 Excellent

Rajivkumar

Stayed 1 night in Dec 2023
Response from Forrest on Jan 9, 2024
HI Rajivkumar, Thank you so much for your review. I am glad you had a good stay. Happy New Year. Forrest Pang General Manager

10/10 Excellent

Belinda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Forrest on Jan 9, 2024
HI Belinda, Thank you so much for your 5 star review. I am so glad you had a great stay. Hopefully we will see you again soon. Happy New Year. Forrest Pang General Manager

8/10 Good

YASER

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from Forrest on Dec 18, 2023
HI Yaser, Thank you so much for your amazing score. I am so glad you had a good stay. Hope we will see you again soon. Merry Christmas to you and your love ones and Happy New Year. Forrest Pang General Manager

6/10 Okay

daniel

Business traveler
Disliked: Cleanliness, property conditions & facilities
Response from Forrest on Jan 14, 2024
Hi Daniel, Thank you for your review. It seems like you had a reasonable stay. Have a great week ahead. Forrest Pang General Manager

6/10 Okay

Alyssa

Stayed 1 night in Dec 2023
Response from Forrest on Dec 13, 2023
HI Alyssa, Thank you for taking time to give us score. It seems like you had a reasonable stay. Hope you have a good week so far. Have a wonderful Christmas and New Year. Forrest Pang General Manager

6/10 Okay

Jet

Disliked: Cleanliness, property conditions & facilities
Expected for the price
Average
Stayed 1 night in Nov 2023
Response from Forrest on Dec 5, 2023
Hi Jet, Thank you for your review. You might think our room and bathroom are too small. Thank is the standard of Ibis Budget Hotels. Have a great week ahead. Forrest Pang General Manager

2/10 Terrible

Wesley

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from Sulav on Dec 4, 2023
Dear Guest, Please elaborate more regarding your stay with us, Looking forward to welcome you soon.

6/10 Okay

Jet

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Place is good for the price
Stayed 1 night in Nov 2023
Response from Forrest on Nov 29, 2023
Hi Jet, Thank you for writing a review. I am glad you had a reasonable stay. Have a great week ahead. Forrest Pang General Manager

10/10 Excellent

Tilak

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff ,clean room ,no problems
Stayed 28 nights in Oct 2023
Response from Forrest on Nov 29, 2023
Hi Tilak, Thank you so much for your review. I am glad you had a good stay. I will share your comments with my team. Hopefully we will see you again. Have a wonderful week ahead. Forrest Pang General Manger

8/10 Good

Graeme

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Good for what it is. Budget stays. Walls a bit thin … could hear speaking from adjacent room (tho not distinguishing words). Fibreglass “capsule” style of shower/toilet can be fairly slippery if not ultra-careful… wide opening between the two meant water spray into toilet area from shower unavoidable (easy to spray clothes that didn’t fit onto wall pegs, no shower curtain). No microwave in room … one near office for whole motel. Which is ok but No notice of this fact in room. NO INSTRUCTIONS POSTED FOR MICROWAVE (incl no advice whether unit is 850/1000/1100 watts) … they all operate differently. All interactions with staff friendly and polite. Rooms over carpark away from traffic noise… suggest bringing white noise device just in case you are over road. Location means getting onto road from driveway can be a bit hectic … depending on time of day
Stayed 4 nights in Nov 2023
Response from Forrest on Nov 28, 2023
Hi Graeme, Thank you for your review. The design of our bathroom is the standard of Ibis Budget Hotels. Thank you for bringing it up about the microwave function. We have never had those comments before. Most of hotel rooms won't have microwave in the room. If you book apartment style hotels there would have microwave or kitchen. Have a great week ahead Forrest Pang General Manager

2/10 Terrible

pallavi

Disliked: Cleanliness, staff & service, property conditions & facilities
very dirty
Stayed 1 night in Nov 2023
Response from Forrest on Nov 20, 2023
Hi Pallavi, Thank you for your review. We actually checked the room after you checked out. We couldn't see any mould or marks in the bathroom. There is no smell which you mentioned. there were some scratch marks on the floor but not dirty. Sorry our hotel is up to your standard. Have a great week ahead. Forrest Pang General Manager

8/10 Good

amanda

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
Unfortunately our stay was interrupted by people smoking marijuana on the second floor and it wafting down the hall and when you opened the door it would go into our room.
Stayed 1 night in Nov 2023
Response from Forrest on Nov 20, 2023
Hi Amanda, Thank you for your review. We do apologize on behalf of other guests. We do have emergency number which guests can call so we can sort it out straight away. Have a great week ahead. Forrest Pang General Manager

8/10 Good

Barry

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was comfortable and the room clean.
Stayed 2 nights in Oct 2023
Response from Forrest on Nov 3, 2023
HI Barry, Thank you so much for your review. I am so glad you had a good stay and had a good night sleep on our comfortable bed. I will pass on your comments to our amazing housekeeping team. Thank you again and have a great weekend ahead. Forrest Pang General Manager

4/10 Poor

Mariann

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
What made my stay quite unpleasant was the non-stop traffic noise. I should have realised being on a major higway in Sydney, however, I would have expected some sort of glazing or such to reduce the noise.
Stayed 1 night in Oct 2023
Response from Forrest on Nov 3, 2023
HI Mariann, Thank you for your review. All our windows are double glazed. We are located on the two major road.Sometimes can be a bit noisy just like most of Sydney hotels and apartment. Have a great weekend ahead. Forrest Pang General Manager

6/10 Okay

Murali

Traveled with family
Disliked: Cleanliness
Stayed 2 nights in Oct 2023
Response from Forrest on Oct 29, 2023
HI Murali, Thank you for scoring us. Glad you had a reasonable stay. Have a great week ahead. Forrest Pang General Manager

6/10 Okay

Sue

Good
Stayed 1 night in Oct 2023
Response from Sulav on Oct 29, 2023
Thanks Sue for your review, we are glad you had a comfortable stay with us. We look forward to welcome you again. Regards Sulav Front Office.

4/10 Poor

Suesa

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Not enough car park in front
Stayed 1 night in Oct 2023
Response from Forrest on Oct 22, 2023
Hi Suesa, Thank you for your review. We have the biggest car park spaces within all Ibis Budget Brand. There are a lot of car park spaces at the back. Have a great week ahead. Forrest Pang General Manager

10/10 Excellent

Salad

Stayed 1 night in Oct 2023
Response from Sulav on Oct 20, 2023
Dear Salad,Thanks for your 5 star review. We will share this amazing review to our team and strive our best to do the same. Have a great weekend. Sulav Duty Manager.

10/10 Excellent

Caroline

Stayed 1 night in Oct 2023
Response from Forrest on Oct 19, 2023
HI Caroling, Thank you so much for your review. I am glad you had a good stay. Hopefully we will see you again soon. Have a wonderful week ahead. Forrest Pang General Manager

10/10 Excellent

Sonia, Claremont Meadows

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The fellow on reception was very nice and made us feel very comfortable. When approached regarding getting some plates and extra toilet paper he was extremely helpful. Would happily stay again.
Stayed 1 night in Oct 2023
Response from Forrest on Oct 9, 2023
HI Sonia, Thank you so much for your review. I will share your comments with my amazing team. Hope we will see you again. Have a great week ahead. Forrest Pang General Manager

10/10 Excellent

Tania

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Oct 2023
Response from Forrest on Oct 9, 2023
Hi Tania, Thank you so much for your 5 stars review. I am so glad you had a good stay with us. I will share your score with my team. Have a great week ahead. Forrest Pang General Manager

10/10 Excellent

Felicia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were so helpful with a late check in request at short notice. Thank you so so much!
Stayed 2 nights in Sep 2023
Response from Sulav on Sep 28, 2023
Thanks Felicia for your review. I will share this amazing review to our staff members. we are glad you had a good stay as well. We looking forward to welcome you once again with the same spirit.

2/10 Terrible

Kristal

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rudeness from staff over noise from other guests
Stayed 1 night in Sep 2023
Response from Eduardo on Sep 26, 2023
Good afternoon Ms King,Hope all is well,According to our staff he said he spoke with you and felt bad that you had to deal with screaming children next door and mentioned you were crying that you couldn't sleep. He straightaway moved you to another room. Usually we cant just swap rooms as your previous room was already used and our housekeepers had gone home but nonetheless he moved you and he mentioned that you said you liked the new room.