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Reviews of La Vela Khao Lak

5 out of 5
La Vela Khao Lak
98/9 Moo 5, Khuk Khak, Takua Pa, Phang Nga

Reviews

9.4

Exceptional

Rating 10 - Excellent. 258 out of 359 reviews" "
Rating 8 - Good. 79 out of 359 reviews" "
Rating 6 - Okay. 11 out of 359 reviews" "
Rating 4 - Poor. 8 out of 359 reviews" "
Rating 2 - Terrible. 3 out of 359 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Sheetal

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Building work going noise during the day.
Stayed 5 nights in Apr 2024

10/10 Excellent

Donna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very relaxed and staff are lovely
Stayed 7 nights in Feb 2024
Response from Wannasiri Phophan on Apr 6, 2024
Dear DonnaThank you for staying with us here at La Vela Khaolak! It gives us great pleasure to hear from you and we are thrilled that we could be of service to ensure your holiday was a truly memorable one. We are all looking forward to welcoming you back here!

4/10 Poor

Michelle

Stayed 10 nights in Jan 2024
Response from Wannasiri Phophan on Mar 13, 2024
Thank you for your review and feedback on your stay with us! We hope to welcome you back to La Vela Khaolak in the near future

10/10 Excellent

Joe

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly service
Stayed 4 nights in Jan 2024
Response from Wannasiri Phophan on Jan 15, 2024
Thank you for your review.

10/10 Excellent

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Nov 2023
Response from James Hang on Nov 20, 2023
Thank you for your reviewBest RegardsJames Hang

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best place to stay in Khao Lak!
Everything was just perfect: convenient location close to town, great amenities and direct access to the beach. Special mention to the staff, they were amazing! Breakfast was just amazing! (probably one of the best I had in hotels in terms of variety and taste!)
Stayed 4 nights in Oct 2023
Response from James Hang on Nov 2, 2023
Thank you for your review!Best RegardsJames Hang

10/10 Excellent

Avinesh

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing resort....worth visiting.. no regrets
One of the best places we have stayed, beautiful hotel, nice food, excellent customer service (so friendly people) Close to proximity and beach front
Stayed 5 nights in Sep 2023
Response from James Hang on Oct 13, 2023
Thank you for your reviewBest RegardsJames Hang

10/10 Excellent

Judith

Stayed 3 nights in Aug 2023
Response from James Hang on Sep 4, 2023
Thank you for your reviewBest RegardsJames Hang

2/10 Terrible

Randy

Disliked: Staff & service, property conditions & facilities, room comfort
Not a 5 star hotel.
No Gold VIP recognition or benefits upon checkin. Staff has no idea what it is. Poor parking. Hard to navigate hotel from lobby to beach. Had top floor ocean front room with good view. Bathtub on balcony wouldn’t drain. Pillows and mattress are dated and not 5 star. Breakfast was fine. There are better properties to stay at. Disappointed in this ‘5 star’ hotel.
Stayed 1 night in Jun 2023
Response from James Hang on Jun 14, 2023
Thank you for your comments. Our team has conducted, checked and investigated your booking. it was sent over without any VIP benefit instructions by Expedia. We upgraded your room regardless .Parking at the front of hotel has 20 lots and at the back of the hotel has over 50 lots. Our hotel layout is circular and the beach is visible from most parts of the hotel with pathways leading up to the beach front. Pillows and mattress have been changed a year ago. Drainage is being rectified by our engineering team after checking out. We hope that you are able to clear up the miscommunication of the confirmation letter which was sent to our hotel staff from Expedia, as this has clearly affected your stay and we also hope that you will be able to enjoy a much better stay with us should your travel brings you to this part of the region again.Best Regards,James Hang

10/10 Excellent

Michael

Stayed 4 nights in Jun 2023
Response from James Hang on Jul 9, 2023
Thank you for your review and scoreBest RegardsJames Hang

10/10 Excellent

Yasnary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in May 2023
Response from James Hang on May 19, 2023
Thank You for your review Best RegardsJames Hang

10/10 Excellent

lamyai

Stayed 2 nights in May 2023
Response from James Hang on Jun 8, 2023
Thank you for your score and review!Best Regards,James Hang

10/10 Excellent

Bjorn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2023
Response from James Hang on Feb 28, 2023
Thank you for your score and rating.We hope to welcome you back to La Vela Khaolak in the near future.Best RegardsJames Hang

10/10 Excellent

Emily

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel!
La Vela is a beautiful hotel, right on the beach with the most amazing swimming pools and friendly service. We stayed in a family room which was spacious and comfortable and had a room divider screen to allow children and parents to have their own space. Our children (ages 9 and 6) enjoyed the kids club and thought the floating obstacle course was the best thing ever! They also made a great friend in one of the lovely La Vela staff members, Fang, who was wonderful with them. The breakfast buffet was varied and extensive and the other restaurants on site were also excellent. La Vela is also really close to Bang Niang with its restaurants, shops and fab night market. It was great to be able to walk out of the hotel and find lots of local food and drink options just around the corner. Taxis and songtheaws are also easy to come by to visit other parts of Khao Lak. Coconut beach and White Sand Beach are gorgeous! The beach bar, sunsets and amazing fire show also helped to make our stay undoubtedly 5*. Thanks La Vela! In the kids’ words…“best hotel ever!”
Stayed 3 nights in Feb 2023
Response from James Hang on Feb 25, 2023
Thank you for your review and score.Best RegardsJames Hang

10/10 Excellent

Kara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2022
Response from James Hang on Jan 31, 2023
Thank you for your score. Best RegardsJames Hang

10/10 Excellent

Samir

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay highly recommend
Stayed 11 nights in Aug 2022
Response from James Hang on Jan 31, 2023
Thank you for your score. Best RegardsJames Hang

8/10 Good

Gregory

Stayed 1 night in Aug 2022
Response from James Hang on Mar 18, 2023
Thank you for your score. Best RegardsJames Hang

10/10 Excellent

Puvakit, Bangpli

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ที่พักดี พนักงานสุภาพยิ้มแย้ม facilities ดีและครบทุกอย่าง อยู่โรงแรมไม่ต้องออกไปที่ไหนได้เลย เดี๋ยวกลับมาพักใหม่แน่นอนครับ
Stayed 2 nights in Mar 2022
Response from James Hang on Mar 18, 2023
Thank you for your score. Best RegardsJames Hang

8/10 Good

Randy

Liked: Cleanliness, staff & service
Great location for the area
Great place , a little pricey comparatively...based on a lot other hotels
Stayed 1 night in Feb 2022
Response from James Hang on Mar 18, 2023
Thank you for your score. Best RegardsJames Hang

8/10 Good

Pian

Liked: Cleanliness, property conditions & facilities, room comfort
Little Getaways
Great location, nice property. Crew services lacking the Thai hospitality touch, hit and miss. Expensive F&B
Room
Beach
Poolside
Pool
Stayed 2 nights in Jan 2022
Response from James Hang on Mar 18, 2023
Thank you for your score. Best RegardsJames Hang

10/10 Excellent

Thitiporn

Stayed 1 night in Jan 2022
Response from James Hang on Mar 18, 2023
Thank you for your score. Best RegardsJames Hang

8/10 Good

Henrik

Traveled with family
Liked: Cleanliness, room comfort
Stayed 5 nights in Jan 2022
Response from James Hang on Mar 18, 2023
Thank you for your score. Best RegardsJames Hang

10/10 Excellent

Kozo, Tokyo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2021
Response from James Hang on Mar 18, 2023
Thank you for your score. Best RegardsJames Hang

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2020
Response from James Hang on Mar 18, 2023
Thank you for your score. Best RegardsJames Hang

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel
very nice modern hotel with beautiful pool. Only 2 minor things. Whole bathroom gets wet when shower and parking was a pain. Otherwise very nice
Stayed 1 night in Aug 2020
Response from James Hang on Mar 18, 2023
Thank you for your score. Best RegardsJames Hang

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic rooms
Check in was very slow considering the hotel had just re-opened and was empty. However we were upgraded to an oceanside deluxe room which was beautifully designed and fitted out. The batheoom was huge with a walk in rain shower. The balcony had an outdoor sofa and a bath. The pool was stunning and we enjoyed sunset cocktails on the beach.
Stayed 1 night in Jun 2020
Response from James Hang on Mar 18, 2023
Thank you for your score. Best RegardsJames Hang

10/10 Excellent

Glennis&Neil, Sheffield UK

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this hotel and the modern unique shape . We had a fabulous swim up room excellent. The stay was very relaxing and enjoyable under very stressful times but the staff were always smiling and had Gel in all public areas . We found the staff to be very helpful from our maid to the reception and breakfast staff and also everyone we came into contact with . Our room was kept spotless as was all the hotel areas. We will be back in better times stay safe all of you and look forward to seeing you all again . Thank you everyone
Stayed 13 nights in Mar 2020
Response from James Hang on Mar 18, 2023
Thank you for your score. Best RegardsJames Hang

10/10 Excellent

Verified traveler

Stayed 2 nights in Feb 2020
Response from James Hang on Mar 18, 2023
Thank you for your score. Best RegardsJames Hang

10/10 Excellent

Verified traveler

Stayed 4 nights in Jan 2020
Response from James Hang on Mar 18, 2023
Thank you for your score. Best RegardsJames Hang

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our second trip staying in La Vela. Staff were helpful and friendly as always. Rooms are huge and clean with nice fragrance. Get the pool access room you will not regret.
Stayed 8 nights in Dec 2019
Response from James Hang on Mar 18, 2023
Thank you for your score. Best RegardsJames Hang

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from James Hang on Mar 18, 2023
Thank you for your score. Best RegardsJames Hang

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2019
Response from James Hang on Mar 18, 2023
Thank you for your score. Best RegardsJames Hang

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 12 nights in Sep 2019
Response from James Hang on Mar 18, 2023
Thank you for your score. Best RegardsJames Hang

4/10 Poor

Ari, Krabi

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Property itself is beautiful and room layout amazing
Stayed 2 nights in Sep 2019
Response from James Hang on Mar 18, 2023
Thank you for your score. Best RegardsJames Hang

6/10 Okay

william

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointing
I spent 11 nights in July 2019. I did not like the design or style. It was cold and uninviting. It lacked colour and warmth. The colour scheme is metal gray for the most part. The entry is very unimpressive. A walkway over a shallow water feature. I felt I was entering a funeral parlour. The pools were smaller than expected. The breakfast items were cold. The eggs benedict was disappointing served on untoasted muffin with a white sauce and parmesan cheese. Every time I went to have dinner in Spice restaurant it was always Japanese ala carte or Japanese buffet. I had a Pool Access Grand room which was spacious but also lacked colour and an umbrella. I had some nice meals in the Kokulo Beach Club restaurant. I would not return to this resort.
Stayed 11 nights in Jul 2019
Response from James Hang on Mar 18, 2023
Thank you for your score. Best RegardsJames Hang

10/10 Excellent

angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing! I had a wonderful stay in La Vela. First of all, value for money is exellent. The interior is beautiful and trendy. The room is very big and comfortable. I will be back there.
Stayed 4 nights in Jul 2019
Response from James Hang on Mar 18, 2023
Thank you for your score. Best RegardsJames Hang

10/10 Excellent

MM, Bangkok

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
had an amazing time. The Thai + aroma massages were top class.
Stayed 2 nights in Jul 2019
Response from James Hang on Mar 18, 2023
Thank you for your score. Best RegardsJames Hang

8/10 Good

Verified traveler

Stayed 9 nights in Jul 2019
Response from James Hang on Mar 18, 2023
Thank you for your score. Best RegardsJames Hang

10/10 Excellent

Sano, Melbourne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for family vacation.Customer service, resort overall excellent
Stayed 14 nights in Jul 2019
Response from James Hang on Mar 18, 2023
Thank you for your score. Best RegardsJames Hang

8/10 Good

Joy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Seniors overview of La Vela
grounds well kept staff always helpful and respectful, front area "Kokula" cafe pool dangerous as pool is quite narrow area taken up by sun lounges over water and areas where tiling is only 6 inches or so under water there is not enough space for actual areas to swim, we noticed children jumping and diving over these areas also people drinking in pool with glass wine glasses, large pool area excellent, it is a shame that sun lounges cannot be placed under trees in beach area as more shaded areas are necessary
Stayed 8 nights in Jul 2019
Response from James Hang on Mar 18, 2023
Thank you for your score. Best RegardsJames Hang

10/10 Excellent

Martin, Auckland

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place to stay for anyone. This hotel has it all 3 different pools to choose from. A large pool with children’s area, a relaxing pool by the bar, or a pool right on the beach. The beach is there if you want an ocean swim. Ok for a dip a bit rough, but we were there in wet season so would be better and calm in the high season I imagine. Spoilt for choice. At the pool all the loungers are sitting in ankle deep water so you just need to be careful with your belongings. Rooms are spacious and plenty of space for luggage. We have 2 teenagers that had their own room with 2 double beds. All the staff are friendly and very helpful. The food at the hotel is great but it is definitely cheaper to eat at the local restaurants if you are on a budget. All of these are no more than a 10 min walk from the hotel. Shops and the local markets are great for cheap shopping at night. The local night market is best for shopping, the hotel has a little open air taxi and will drop you there. We found a great tour place Go On Tour. Gabby & Odty are super friendly and fun. Be aware if you go in the low season as we did some tours will not be available as the tour guides are not allowed to visit the islands in the low season around this time with seas not so calm.. The advantage of going in the low season is it is very quiet.
Stayed 9 nights in Jul 2019
Response from James Hang on Mar 18, 2023
Thank you for your score. Best RegardsJames Hang

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Open and airy ness of the property. Down side distance of our room from the eating area
Stayed 4 nights in Jun 2019
Response from James Hang on Mar 18, 2023
Thank you for your score. Best RegardsJames Hang

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Khao Lak
Nice location, friendly staff, clean and comfortable room. Not the best swimming beach, but beautiful for sunsets and quick dips to cool off. The pool, bar, and restaurant is on the beach, so you can’t go wrong staying here.
Stayed 3 nights in Jun 2019
Response from James Hang on Mar 18, 2023
Thank you for your score!Best RegardsJames Hang

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019
Response from James Hang on Mar 18, 2023
Thank you for your score!Best RegardsJames Hang

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 15 nights in Jun 2019
Response from James Hang on Mar 18, 2023
Thank you for your score!Best RegardsJames Hang

8/10 Good

Glenn, Brisbane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Located close to the markets and many restaurants and shops. We Fully Enjoyed our stay, despite it being rainy season. The rooms are very clean and modern, with a great balcony with double bath tub. Can't wait to return!
Stayed 8 nights in Jun 2019
Response from James Hang on Mar 18, 2023
Thank you for your score!Best RegardsJames Hang

10/10 Excellent

CA, Melbourne, Australia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our second stay & hopefully we will be back again. Terrific location, gorgeous rooms, comfortable beds, amazing pools, lovely staff, a very special place!
Stayed 9 nights in Jun 2019
Response from James Hang on Mar 18, 2023
Thank you for your score!Best RegardsJames Hang

6/10 Okay

Verified traveler

Traveled with group
Disliked: Staff & service, amenities, property conditions & facilities
1. Slow service staff, except the guy at Kokuro beach club. 2. Construction is in process during our stay, this really destroyed a privacy.
Stayed 2 nights in Jun 2019
Response from James Hang on Mar 18, 2023
Thank you for your score!Best RegardsJames Hang

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very kind. The place is beautiful but the parking lot is not good.
Stayed 1 night in Jun 2019
Response from James Hang on Mar 18, 2023
Thank you for your score!Best RegardsJames Hang

10/10 Excellent

Verified traveler

Stayed 3 nights in May 2019
Response from james hang on Mar 18, 2023
Thank you for your score!Best RegardsJames Hang