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"Nice hotel, clean comfortable room, great breakfast"

"The room was average - nothing special, although in a good location downtown. The views from the pictures in the booking are nothing like what we saw from our hotel room. The bed was comfortable, but we did have a bright purple light shining in from the building across that was visible even with the blinds shut. Our biggest challenge was the check-in with the airport transfer. There was confusion, and it seems like a technology issue, which happens and I can understand that. What was upsetting to my wife and I was the staff and the shuttle driver being rude to us. The shuttle driver was telling us we did not have a hotel reservation (not sure how he would know that). The woman checking us in said that we never talked to anyone from the hotel about an airport shuttle (in which case, I'm not sure how there would be a driver at the airport with our name, picking us up, and bringing us to the hotel). I also offered to explain and show the entire chat history on my phone taking place with staff from the Airlie Beach Hotel to arrange this transfer. This was challenging, as while trying to explain and answer their questions, I couldn't speak a full sentence without being interrupted. It got sorted, eventually, and it seemed like the shuttle driver blamed the hotel for not booking it properly, and the woman at the check-in apologized. But what an abrupt way to be "welcomed" to the hotel. "

"Spotless room! Comfortable beds, bedding and big plush pillows. We all slept very well! Kangaroo experience was amazing! They have 2 kangas that just hang around so you can go see them anytime. Food is a bit far away, so I’d recommend getting groceries before you arrive. We had a big cabin with 2 bedrooms, living room with tv, dining table and large kitchen. Terrific accommodations! The pool outside our cabin with water slides was a big hit, too! "

"Lovely staff, delicious food, gorgeous pool, wonderful yoga and massages! A special place far from the madding crowd. If it’s relaxation you’re after this is the place to go. Just be aware, before you book, the transfers (via boat or helicopter) are extremely expensive! The only other negative is the communal areas could do with an update & soft furnishings (chair pads/cushions etc) need a clean. "

"The location, overlooking Catseye Beach, was perfect for us. The beach was a short walk away, and there were nearby restaurants, buggy hire and souvenir shop. The room was clean, spacious and well-equipped. The staff were friendly and helpful. Stayed 7 night s there and would happily go back. "

"Cute rooms, beautiful views and relaxing pool area. The staff were very welcoming and helpful with everything we needed. "

"Nice apartment, pleasant & helpful staff "

"Perfect getaway place "

"Awesome staff, easy check in, fabulous facilities "