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"Tired, worn rooms with atrocious wallpaper that had pieces ripped from the roll and pasted in. Extremely pompous owner who fought with his wife the cook in the kitchen, then charged us 18 euros for a caesar salad for two! Mold and dust in rooms. No hot water or heat until we asked it be turned on...owner had “forgotten.” Breakfast supposed to be included and supposed to start at eight a.m., which is very late for pilgrims walking to Santiago. Owner saw us standing outside waiting but did not...

"Used this hotel as a base for exploring Santiago. We had a car so the few minutes drive into town was no problem with lots of free on site parking at the hotel. Parking in Santiago itself is tricky but we found an excellent place called Parking Municipal Belvis just a short ten minute walk to the historic centre. Hotel itself was big, clean and with spacious rooms. Just the job. We were on a touring holiday so if you're not in a car then probably not for you as not walking distance into Santiago...

"I will start off by saying this is a valid cheap option. There is a bus that goes to the city center but it is not frequent and run every 3-4 hours. The staff were very friendly and helpful. As for the room itself, I understand why it is one star. The bed and pillows were uncomfortable and the bathroom floor was always wet due to what we discovered was leaking out of the base of the toilet. "