Isla Mujeres Ferry Terminal Tours

The staff was superb, the room spotless, the spa was excellent and Alejandra in the Spa was superb. You can tell this resort treats there people well, they all are superb. The grounds are beautiful and the hot tubs are actually hot, rare. Will be back

The hotel ambiance was nice, and the front desk welcome was a wonderful first impression. The neon party on Friday night was fun, lively, and a highlight for our group. The music, dancers, and overall energy were spot on, and we truly enjoyed the experience. That said, a few aspects could be improved. Some staff members in a couple of the restaurants were not as pleasant as expected. When we asked to order a few items to share, we were given a hard time and told that sharing more than one entrée was restricted. This felt uncomfortable, especially considering the all-inclusive nature of the resort. Additionally, the dinner buffet was somewhat disappointing—when we were hoping for tacos, pork was the only meat option available. Offering alternatives such as beef or chicken would be a great improvement. On a positive note, the breakfast selections were excellent across the board. At checkout, we had paid for a 1:00 PM late checkout due to our 5:00 PM flight. However, the bellman came to collect our luggage before 1:00 PM and made us feel rushed, despite it being only 12:40 PM at the time, he came across pushy and if he was eager for us to leave our room. We had to ask him to return at the scheduled checkout time, which took away from an otherwise relaxed end to our stay. Kudos to Housekeeping, they were excellent! Overall, it was a pleasant experience for a quick trip, and we did enjoy many of the hotel’s offerings. With a few improvements, it could be an even better stay.

Great new resort. A bit pricey