Loved the property and great location. I didnโt like that the pool bar closes at 6pm and good luck getting ahold of room service. I tried several times and never once able to get ahold of them.
The property architecture is appealing. The decor is simple yet elegant. Guest rooms could use storage drawer space. However, the bathroom is large and convenient for toiletries and ease of showering. The all inclusive breakfast has everything and anything you could ask for displayed beautifully and restocked constantly. The grounds and the pool areas are clean and well maintained. Privilege will be our new "go to" property on the island.
I absolutely loved my stay at Aluxes. Everything was clean, the food was fantastic, the staff were super nice, and almost everyone we met were returning guests (some up to 15 times!), which says a lot about the resort! The only negatives I can say is that the beds were EXTREMELY bouncy (if one person moves, the other feels it), the pillows werenโt super supportive, and the pool was way too hot (though I was there in July so that may have just been the sun).
Love the service, drinks the staff very kind they just need a better music selection but other than that no complaints happy with the service we comeback every year for vacations
Maintenance and construction around the property at all times of the day. Broken bed as well as other broken items in the room. Key cards never worked. Food was pretty standard. For the cost of the property could have stayed in Cancun