안뜰

더블트리 바이 힐튼 옥스퍼드 벨프리 여행 후기

4 out of 5
더블트리 바이 힐튼 옥스퍼드 벨프리
Milton Common, Nr, Thame, England

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 1001개 이용 후기 중 425개" "
평점 8 - 좋아요. 1001개 이용 후기 중 366개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 108개" "
평점 4 - 별로예요. 1001개 이용 후기 중 54개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 48개" "

8.8/10

청결 상태

8.6/10

직원 및 서비스

7.8/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

7.6/10

친환경

이용 후기

10/10 - 훌륭해요

Tim

가족 여행
좋아요: 숙박 시설 상태 및 시설
Better signage would be good - was walking for ages to find room and met other confused guests on the way! Would stay here again - good atmosphere.
2024년 5월에 1박 숙박함

10/10 - 훌륭해요

John 님, Loretto

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Excellent
2024년 5월에 1박 숙박함
답변 제공: Nicola 님, 2024년 5월 10일
Dear John, It is great to hear that you enjoyed your stay with us at The Oxford Belfry. Thank you for taking the time to review our hotel; we hope you will come back and visit us again soon!.Kind regards,Nicola and the Team.

8/10 - 좋아요

Victoria

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The hotel itself was nice, staff are really helpful however we were disappointed that there was no in-room dining despite the website advertising this as well as the information channel on the TV in our room. There are no shops or restaurants within walking distance so if you don’t have a car you will have to eat at the hotel restaurant. That said we found a lovely farm shop which opens on a Saturday which was a 15 min walk.
2024년 5월에 1박 숙박함
답변 제공: Nicola 님, 2024년 5월 10일
Dear Victoria, I'm sorry to hear that you were disappointed by the lack of in room dining during your stay with us. Your comments will be shared with the team and I appriciate you bringing your feedback to my attention. Thank you for taking the time to review our hotel and I do hope your will consider staying with us again in the future. Kind regards,Nicola and the Team.

8/10 - 좋아요

Jim

2024년 4월에 1박 숙박함

8/10 - 좋아요

Tracey

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Nicola 님, 2024년 4월 26일
Dear Tracey, Thanks for taking the time to share your review, I am delighted to see that you enjoyed your stay. Please be assured that your scores are shared with the team. We hope you will come back and visit us again.Kind regards,Nicola and the Team.

10/10 - 훌륭해요

Holly

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean and well kept hotel. Beds very comfortable. Lovely walk in shower in bathroom. Very convenient for Le Manoir Aux Quat’Saisons, which is only a 5 minute drive away.
2024년 4월에 1박 숙박함
답변 제공: Nicola 님, 2024년 4월 22일
Dear Holly, It is great to hear that you enjoyed your stay with us at The Oxford Belfry. I am delighted to read that you found your room comfortable and our location convenient for your travel plans. Thank you for taking the time to review our hotel; we hope you will come back and visit us again soon!.Kind regards,Nicola and the Team.

10/10 - 훌륭해요

john

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
professional and friendly staff and great food
2024년 4월에 2박 숙박함
답변 제공: Nicola 님, 2024년 4월 17일
Dear John, It is great to hear that you enjoyed your stay with us at The Oxford Belfry. It is lovely to read that you found the staff so attentive and the food to your liking. Thank you for taking the time to review our hotel; we hope you will come back and visit us again soon!.Kind regards,Nicola and the Team.

10/10 - 훌륭해요

James

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Convenient to Heathrow after visiting the southwest.
2024년 3월에 1박 숙박함
답변 제공: Nicola 님, 2024년 4월 3일
Dear James, It is great to hear that you enjoyed your stay with us at The Oxford Belfry. I am delighted to read you found our location connivant for your travel plans. Thank you for taking the time to review our hotel; we hope you will come back and visit us again soon!.Kind regards,Nicola and the Team.

2/10 - 너무 별로예요

Jinbong

연인과의 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was inconvenient that hotel check-in was at 4pm, and we were shocked that our hotel room wasn't ready when we arrived at 4:30pm. I was asked to wait 5-10 minutes, but after waiting for over 20 minutes, I left my baggage behind as I had a busy meeting outside.I stayed at several hotels in various cities in Southeast Asia last month, but this was my first time experiencing such an extremely uncomfortable hotel. The employees weren't very sorry and were unfriendly. The hotel cost was not cheap at all. I also asked the reception to make the bed in our room, but I was really annoyed and angry when I saw that they didn't do it when we returned to the room. I was so tired that I just asked for a change of towels. Lastly, finding a hotel room is as inconvenient for travelers like us who came from the US with large and heavy luggage.
2024년 3월에 2박 숙박함
답변 제공: Nicola 님, 2024년 3월 25일
Dear Jlnbong, I'm sorry to hear that you were disappointed by your stay with us and please be reassured we take your feedback incredibly seriously. I would like to personally thank you for your patience with your delay in checking in to your room and I am genuinely sorry your stay was impacted by this. Thank you for taking the time to review our hotel and please also be assured that your comments have been shared with the housekeeping team.I do hope you will consider staying with us again in the future and allowing us the opportunity to restore your faith in our hotel.Kind regards,Nicola and the Team.

8/10 - 좋아요

Catherine

2024년 2월에 2박 숙박함
답변 제공: Nicola 님, 2024년 3월 15일
Dear Catherine, Thanks for taking the time to share your review. Please be assured that your scores are shared with the team. We hope you will come back and visit us again.Kind regards,Nicola and the Team.

6/10 - 괜찮아요

Claire

2024년 2월에 2박 숙박함
답변 제공: Nicola 님, 2024년 2월 23일
Dear Claire, Thanks for taking the time to share your review. Please be assured that your scores are shared with the team as we continually work to improve our overall guest experiance. We hope you will come back and visit us again.Kind regards,Nicola and the Team.

10/10 - 훌륭해요

Sue

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely place as a base for going into Oxford and Bicester Village.
2024년 2월에 2박 숙박함
답변 제공: Nicola 님, 2024년 2월 23일
Dear Sue, It is great to hear that you enjoyed your stay with us at The Oxford Belfry. I am happy to read you found our location convenient for your travel plans. The team are always on hand to assist guests with what our surrounding attractions to visit. Thank you for taking the time to review our hotel; we hope you will come back and visit us again soon!.Kind regards,Nicola and the Team,

6/10 - 괜찮아요

Richard

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
2024년 2월에 1박 숙박함
답변 제공: Nicola 님, 2024년 2월 23일
Dear Richard, Thanks for taking the time to share your review. Please be assured that your scores are shared with the team. We hope you will come back and visit us again.Kind regards,Nicola and the Team.

10/10 - 훌륭해요

Pat

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Friendly and welcoming
Great location for different areas. Hotel was friendly and welcoming. Swimming pool was good. Although at this time of year the seating outside looked good but not for February. Restaurant offered a wide range of food. Buffet breakfast was well stocked up.
2024년 2월에 1박 숙박함
답변 제공: Nicola 님, 2024년 2월 23일
Dear Pat, It is great to hear that you enjoyed your stay at The Oxford Belfry. I am delighted to read you found the facilities to your liking and received a positive dining experiance with us. Thank you for taking the time to review our hotel; we hope you will come back and enjoy sitting in the courtyards with us soon!.Kind regards,Nicola and the Team.

10/10 - 훌륭해요

Jai

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 1박 숙박함
답변 제공: Nicola 님, 2024년 2월 14일
Dear Jai, It is great to hear that you enjoyed your stay with us at The Oxford Belfry. Thank you for taking the time to review our hotel; we hope you will come back and visit us again soon!.Kind regards,Nicola and the Team.

10/10 - 훌륭해요

Cheryl

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 1박 숙박함
답변 제공: Nicola 님, 2024년 2월 14일
Dear Cheryl, It is great to hear that you enjoyed your stay with us at The Oxford Belfry. Thank you for taking the time to review our hotel. We are looking forward to welcoming you back to visit us again soon!.Kind regards,Nicola and the Team.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Lovely hotel for a countryside escape
Booked as a late birthday trip for my boyfriend and it was well worth it! Warm cookies on arrival, free access to the gym, pool, sauna and steam room. The grounds were also lovely. Only downsides were the radiator not working in our room (the staff did offer to move us, but we were exhaused so opted not to) and only the bins being emptied when the staff came to clean
2024년 2월에 2박 숙박함
답변 제공: Nicola 님, 2024년 2월 14일
Dear Traveler, It is great to hear that you enjoyed your stay with us at The Oxford Belfry. I am delighted to read you found our grounds to your liking and spent some time relaxing in the facilities. Your comments will help us as we continually work to improve and I would like to personally apologize that you experienced issues with the heating during your stay. Thank you for taking the time to review our hotel; we hope you will come back and visit us again soon!.Kind regards,Nicola and the Team.

8/10 - 좋아요

Ali

2024년 2월에 1박 숙박함
답변 제공: Nicola 님, 2024년 2월 14일
Dear Ali, It is great to hear that you enjoyed your stay with us at The Oxford Belfry. Thank you for taking the time to review our hotel and we hope you will come back and see us again soon!.Kind regards,Nicola and the Team

8/10 - 좋아요

Edward

2024년 2월에 1박 숙박함
답변 제공: Nicola 님, 2024년 2월 14일
Dear Edward,It is great to hear that you enjoyed your stay with us at The Oxford Belfry. Thank you for taking the time to review our hotel; we hope you will come back and visit us again soon!.Kind regards,Nicola and the Team.

4/10 - 별로예요

Julia

2024년 2월에 1박 숙박함
답변 제공: Nicola 님, 2024년 2월 14일
Dear Julia, I'm sorry to hear that you were disappointed by your stay with us. Thank you for taking the time to review our hotel and please be assured that your scores have been shared with the team.Kind regards,Nicola and the Team.

6/10 - 괜찮아요

Douglas

출장 여행
별로예요: 직원 및 서비스
Very Disappointed Stay.
Service regarding the restaurant was very poor, waited best part of an hour for my food, only for it to be served to someone else. Bar staff under pressure due to faulty tills and receipt machines acting up. Received flea bites on my second nights stay so I checked out early.
2024년 1월에 3박 숙박함
답변 제공: Nicola 님, 2024년 2월 2일
Dear Douglas,I'm sorry to hear that you were disappointed by your stay with us and please be reassured we take your feedback incredibly seriously. I would like to personally thank you for your patience whilst we navigated through a system error and I am genuinely sorry your stay was impacted by this. Please again be assured we have followed up your allegation of bites following your stay and are satisfied there is no evidence of fleas from our rooms. Thank you for taking the time to review our hotel and I do hope you allow us the opportunity to restore your faith in our hotel in the future. Kind regards,Nicola and the Team.

10/10 - 훌륭해요

Julie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved this hotel. Had a few issues on check in but staff were amazing and upgraded us. Highly recommended. Would definitely go again.
2024년 1월에 2박 숙박함
답변 제공: Nicola 님, 2024년 2월 2일
Dear Julie, It is great to hear that you enjoyed your stay with us at The Oxford Belfry and I would like to personally thank you for your patience at check in. I am so happy to read the team responded to your feedback during your visit and upgraded your bedroom for you, Thank you for taking the time to review our hotel. We hope you will come back and visit us again soon!.Kind regards,Nicola and the Team.

10/10 - 훌륭해요

Martyn

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Brilliant!
Fantastic service, facilities and food! The warm chocolate cookie on arrival was the stuff of dreams after a 2 hour car journey!
2024년 1월에 1박 숙박함
답변 제공: Nicola 님, 2024년 2월 2일
Dear Martyn,It is great to hear that you enjoyed your stay with us at The Oxford Belfry. I am delighted to read you found the service attentive and experienced good food at our hotel. Thank you for taking the time to review our hotel; we hope you will come back and visit us again soon!.Kind regards,Nicola and the Team.

6/10 - 괜찮아요

martine

2024년 1월에 1박 숙박함
답변 제공: Nicola 님, 2024년 2월 2일
Dear Martine, Thanks for taking the time to share your review. Please be assured that your scores are shared with the team as we continually work to improve. We hope you will come back and visit us again.Kind regards,Nicola and the Team.

6/10 - 괜찮아요

Gareth

가족 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Very dissapointed overall, shower gel empty, spoke to reception late afternoon, not refilled until the next afternoon after again reporting it in the morning. Next day bed was not made found it as we left it, had to ask for towels as only one left for 2 people. Next day bin not emptied and twa cups not cleaned, again not enough towels, had to collect at reception so house keeping was poor. The bar £15 for a double gin??? A bottle is £30, £12 for a large glass of wine and this is with Hilton Honours, really not impressed at all. Breakfast was good and thats the best bit. Overall not impressed at all. Staff were ok but got fed up with apologies, just provide the service Hilton used to be known for
2024년 1월에 4박 숙박함
답변 제공: Nicola 님, 2024년 1월 24일
Dear Gareth,I'm sorry to hear that you were disappointed by your stay with us and please be reassured we take your feedback incredibly seriously. Your comments in regard to housekeeping will be shared with the team as we continually work to improve and I would like to personally thank you for bringing your observations to my attention. We have looked into our bar prices and we are commentative for our local area, thank you for taking the time to review our hotel and I do hope you will consider staying with us again in the future. Kind regards,Nicola and the Team.

8/10 - 좋아요

Tsz Yu

2024년 1월에 2박 숙박함
답변 제공: Nicola 님, 2024년 1월 24일
Dear Tsz, It is great to hear that you enjoyed your stay with us at The Oxford Belfry. Thank you for taking the time to review our hotel; we hope you will come back and visit us again soon!.Kind regards,Nicola and the Team.

10/10 - 훌륭해요

Alexandru

2024년 1월에 1박 숙박함
답변 제공: Nicola 님, 2024년 1월 17일
Dear Alexandru, It is great to hear that you enjoyed your stay with us at The Oxford Belfry. Thank you for taking the time to review our hotel; we hope you will come back and visit us again soon!.Kind regards,Nicola and the Team.

10/10 - 훌륭해요

Sonya

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
All round good!
Lovely staff amd greeting, clean hotel and pool, comfortable quiet room
2024년 1월에 1박 숙박함
답변 제공: Nicola 님, 2024년 1월 15일
Dear Sonya, It is great to hear that you enjoyed your stay with us at The Oxford Belfry. It is lovely to read that you experienced an attentive check in and spent some time relaxing in the facilities. Thank you for taking the time to review our hotel; we hope you will come back and visit us again soon!.Kind regards,Nicola and the Team.

8/10 - 좋아요

Matthew

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
2024년 1월에 1박 숙박함
답변 제공: Nicola 님, 2024년 1월 15일
Dear Matthew, Thanks for taking the time to share your review. Please be assured that your scores are shared with the team. We hope you will come back and visit us again.Kind regards,Nicola and the Team.

8/10 - 좋아요

Claire

2024년 1월에 1박 숙박함
답변 제공: Nicola 님, 2024년 1월 15일
Dear Claire,It is great to hear that you enjoyed your stay with us at The Oxford Belfry. Thank you for taking the time to review our hotel; we hope you will come back and visit us again soon!.Kind regards,Nicola and the Team.

10/10 - 훌륭해요

Andrew

2023년 12월에 1박 숙박함
답변 제공: Nicola 님, 2024년 1월 15일
Dear Andrew, It is great to hear that you enjoyed your stay with us at The Oxford Belfry. Thank you for taking the time to review our hotel; we hope you will come back and visit us again soon!.Kind regards,Nicola and the Team.

10/10 - 훌륭해요

stuart

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was newly decorated to a high standard. The bedroom were warm. They did put the heating on unlike other hotels. Lovely pool and breakfast. The only minor thing is the lack of directional signage around the hotel. At various corridor junctions and coming out of the lift there is no / or lack of signage to navigate. But it's no big deal at all.
2023년 12월에 1박 숙박함
답변 제공: Nicola 님, 2024년 1월 15일
Dear Stuart, It is great to hear that you enjoyed your stay with us at The Oxford Belfry. I am delighted to read you found your room to your liking and enjoyed some time relaxing in the facilities. Thank you for taking the time to review our hotel and please be reassured your feedback will be shared with the team. We hope you will come back and visit us again soon!.Kind regards,Nicola and the Team.

10/10 - 훌륭해요

Roger

2023년 12월에 1박 숙박함
답변 제공: Nicola 님, 2024년 2월 2일
Dear Roger, It is great to hear that you enjoyed your stay with us at The Oxford Belfry. Thank you for taking the time to review our hotel. We hope you will come back and visit us again soon!Kind regards,Nicola and the Team.

10/10 - 훌륭해요

Sian

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
10/10 would recommend
Lovely food, comfortable bed
2023년 12월에 3박 숙박함
답변 제공: Nicola 님, 2024년 1월 15일
Dear Sian, It is great to hear that you enjoyed your stay with us at The Oxford Belfry. I am delighted to read you found the food to your liking and the room comfortable. Thank you for taking the time to review our hotel; we hope you will come back and visit us again soon!.Kind regards,Nicola and the Team.

8/10 - 좋아요

Andrea

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Nicola 님, 2023년 12월 31일
Dear Andrea, Thanks for taking the time to share your review. Please be assured that your scores are shared with the team as we continually work to improve.We hope you will come back and visit us again.Kind regards,Nicola and the Team.

10/10 - 훌륭해요

Craig

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great stay and service. I’ll certainly go back again.
2023년 12월에 1박 숙박함
답변 제공: Nicola 님, 2023년 12월 31일
Dear Craig, It is great to hear that you enjoyed your stay with us at The Oxford Belfry. Thank you for taking the time to review our hotel; we look forward to welcoming you back again soon!.Kind regards,Nicola and the Team.

2/10 - 너무 별로예요

Ollie

2023년 12월에 1박 숙박함
답변 제공: Nicola 님, 2023년 12월 31일
Dear Ollie, I'm sorry to hear that you were disappointed by your stay with us. Thank you for taking the time to review our hotel and please be assured that your scores have been shared with the team.Kind regards,Nicola and the Team.

4/10 - 별로예요

Marcelle

2023년 12월에 1박 숙박함
답변 제공: Nicola 님, 2024년 1월 15일
Dear Marcelle, I'm sorry to hear that you were disappointed by your stay with us. Thank you for taking the time to review our hotel and please be assured that your scores have been shared with the team.Kind regards,Nicola and the Team.

6/10 - 괜찮아요

nisha

가족 여행
별로예요: 숙박 시설 상태 및 시설
Housekeeping should dleiver milk snd sugar when reuqested Check in time took over 20 mins Rooms were too far We wheeled our luggage staff shortages
2023년 12월에 1박 숙박함
답변 제공: Nicola 님, 2023년 12월 18일
Dear Nisha, I'm sorry to hear that you were disappointed with your room amenities during your stay with us. Please be reassured your comments will be shared with the team and I would like to personally thank you for your patience at check in. Thank you for taking the time to review our hotel and I do hope you will consider staying with us again. Kind regards,Nicola and the Team.

6/10 - 괜찮아요

Paul

2023년 12월에 1박 숙박함
답변 제공: Nicola 님, 2023년 12월 18일
Dear Paul, Thanks for taking the time to share your review. Your scores are shared with the team as we work to improve and we do hope you will come back and visit us again.Kind regards,Nicola and the Team.

8/10 - 좋아요

Stuart

2023년 12월에 2박 숙박함
답변 제공: GM 님, 2023년 12월 13일
Dear Stuart , It is great to see your four start review pleased you enjoyed your stay with us at The Oxford Belfry. Thank you for taking the time to review our hotel; we hope you will come back and visit us again soon!.Kind regards,Adam Davie General Manager

10/10 - 훌륭해요

James

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very enjoyable stay. Very comfortable room. Service really good service throughout the hotel. Lovely touch to receive a warm complimentary cookie when checking in! Food was very nice and a wide choice. Bar prices very expensive.
2023년 12월에 1박 숙박함
답변 제공: GM 님, 2023년 12월 13일
Dear James It is great to hear that you enjoyed your stay with us at The Oxford BelfryPleased to see you enjoyed the double tree cookie and service levels well received . Thank you for taking the time to review our hotel; we hope you will come back and visit us again soon!.Kind regards,Adam Davie General Manager

4/10 - 별로예요

Timothy

2023년 11월에 3박 숙박함
답변 제공: Nicola 님, 2023년 12월 18일
Dear Timothy, I'm sorry to read that you were disappointed by your stay with us. Thank you for taking the time to review our hotel and please be assured that your scores have been shared with the team.Kind regards,Nicola and the Team.

6/10 - 괜찮아요

Ajay

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
Pros: Good size room with lovely shower; very reasonably priced; quiet. Cons: Several dining options were unavailable 😕 Had to send back cocktails
2023년 11월에 1박 숙박함
답변 제공: Nicola 님, 2023년 12월 18일
Dear Ajay, I'm sorry to hear that you experienced a reduced menu during your recent stay with us and I would like to personally thank you for your patience. I appriciate you taking the time to review our hotel and please be assured that your comments in regard to the cocktails have been shared with the team.I am happy to read you found your room to your liking and I do hope you will come back and visit us again soon. Kind regards,Nicola and the Team.

4/10 - 별로예요

Bal

2023년 11월에 1박 숙박함
답변 제공: Nicola 님, 2023년 11월 27일
Dear Bal,I'm sorry to hear that you were disappointed by your stay with us. Thank you for taking the time to review our hotel and please be assured that your scores have been shared with the team.Kind regards,Nicola and the Team.

2/10 - 너무 별로예요

Maruf

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Worst doubletree I’ve been to
Honestly probably the worst hotel I’ve been to. I have been to many doubletree hotels, I travel quite a lot and stay in different places. This is supposed to be a 4 star hotel? To begin with out window was broken so we could hear all the noises from the motorway. Breakfast was mediocre, cold and lots of dirty plates. Many staff around but all too busy staring at each other instead of helping. Also, when we asked for some room service - unfortunately they don’t do that. On top of that we kindly asked to get our rooms cleaned, they just used to the old bedsheets and placed it back like we can’t notice that. Shampoo and shower gel never got refilled. Also, no AC in the rooms, is this a 4 star hotel. Honestly, I feel the the session management at Hilton should look into this hotel, I’m not trying to make you look bad. For future references and too keep more customers, these stuff must be fixed. Been to many Hilton hotels around the world and this was the worst. As a Hilton honors member I expect a bit more.
2023년 11월에 3박 숙박함
답변 제공: Nicola 님, 2023년 11월 20일
Dear Maruf, I'm sorry to hear that you were disappointed by your stay with us and please be reassured we take your feedback incredibly seriously. Your comments in regard to your room will be reported to the maintenance team and I would like to personally thank you for bringing your feedback to my attention.At Double Tree by Hilton we are continually working hard to improve and we sincerely appriciate your patience with housekeeping. Thank you for taking the time to review our hotel and please be assured that your observations of breakfast have been shared with the team.Kind regards,Nicola and the Team.

10/10 - 훌륭해요

Neil

2023년 11월에 1박 숙박함
답변 제공: Nicola 님, 2023년 11월 17일
Dear Neil, It is great to hear that you enjoyed your stay with us at The Oxford Belfry. Thank you for taking the time to review our hotel; we hope you will come back and visit us again soon!.Kind regards,Nicola and the Team.

8/10 - 좋아요

mahesh

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함
답변 제공: Nicola 님, 2023년 10월 31일
Dear Mahesh,It is great to hear that you enjoyed your stay with us at The Oxford Belfry. Thank you for taking the time to review your compliments will be shared.We hope you will come back and visit us again soon!.Kind regards,Nicola and the Team.

10/10 - 훌륭해요

Marianne

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Nicola 님, 2023년 10월 31일
Dear Marianne,It is great to hear that you enjoyed your stay with us at The Oxford Belfry. Thank you for taking the time to review our hotel!We hope you will come back and visit us again soon!.Kind regards,Nicola and the Team.

8/10 - 좋아요

Janice

2023년 10월에 1박 숙박함
답변 제공: Nicola 님, 2023년 10월 31일
Dear Janice, It is great to hear that you enjoyed your stay with us at The Oxford Belfry. Thank you for taking the time to review our hotel; we hope you will come back and visit us again soon!.Kind regards,Nicola and the Team.