Find hotels near The Lakes at Castle Hills, Dallas from ₩116,013

"Pool and hot tub were not open. The comforter on the bed had a huge gross stain on it and the room smelled like it had been smoked in. I wasn’t super impressed with the room or use of amenities. However, the staff was friendly and welcoming. "

"I booked a room with one king bed for my wife and me, but the front desk gave us a room with two queen beds without any explanation. When I asked about the king bed I had specifically reserved, the staff unapologetically told me they couldn’t provide it because the hotel was “fully booked.” That explanation turned out to be completely false. After I pointed out that they were breaching the reservation agreement, the manager suddenly appeared and gave us a king-bed room—framing it as if they were doing us a favor by “upgrading” us. This clearly shows they had a king room available all along but simply chose not to honor the reservation until we pushed back. The lack of honesty and the dismissive attitude from the staff were extremely disappointing. If you book a specific room here, don’t assume they will actually honor it unless you challenge them. Very unprofessional and a terrible experience."

"It was a good place to stay, but there was a constant marijuana smell the entire time. "

"Just AMAIZING!! in all adpects"

"I had a very disappointing experience staying at this motel. First of all, the place was extremely crowded and noisy, which made it very uncomfortable to relax or rest. The room itself was incredibly small and in very poor condition. It honestly felt neglected and not well maintained at all. What made the experience even worse is that the listing clearly stated that the room included a small refrigerator. I specifically chose this motel because of that detail, but when I arrived, there was no refrigerator in the room at all. This was very misleading and felt like false advertising. When I spoke to the employee at the front desk, he simply told me there was nothing he could do about it and didn’t even try to help or offer any solution. There was no apology, no attempt to fix the issue, and no effort to provide another room or any compensation. Honestly, the least they could do in a situation like this is refund my money or offer some kind of compensation for the inconvenience and the misleading information. Customers should not have to deal with false promises and poor service like this. Overall, this was a very frustrating experience and I would not recommend staying here unless you want to deal with overcrowded conditions, poorly maintained rooms, and unhelpful staff. I am still waiting for a response regarding this issue."

"Pool was ice cold, everything else was great!"

"The only downfall was no hot tub, other than that, I recommend. "

"Clean room, helpful staff, breakfast a little underwhelming."

"Nice clean hotel "