"I regret booking this stay and would not return.
Check-in was chaotic. I waited exactly one hour in line just to receive my room keys. During a busy summer weekend, the resort appeared completely unprepared to handle peak occupancy.
The staff were friendly and worked hard to make guests feel comfortable, but they seemed overwhelmed by the number of guests.
Cleanliness was disappointing. On Friday, I came across a spilled container of fried rice scattered across a stairwell floor. When I passed through the same area on Sunday, the rice was still there. Many of the issues stem from overcrowding and the type of guest experience it creates. Common areas were disorderly, noise levels were excessive, and on both Saturday and Sunday nights someone loudly banged on our door and ran away, waking our children each time.
The apartment-style accommodations were adequate but showed signs of deferred maintenance, including non-functioning outlets, malfunctioning roller shades, and visible wear and tear.
The water park was extremely crowded on Friday and Saturday, though Sunday was noticeably more enjoyable. The resort’s layout is another major issue. The building design creates bottlenecks and makes circulation cumbersome during busy periods, contributing to a consistently congested atmosphere.
While there are positives, they were outweighed by poor operations, overcrowding, maintenance issues, and a layout that struggles to support the number of guests on property."
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