Tierra Bomba Island, Cartagena hotel rooms at the Hyatt Hotels

"It was an excellent experience, very attentive, extremely friendly and welcoming. Very accommodating, clean and a yummy breakfast buffet to choose from highly recommend to all humans. Very central location, shops, and restaurant to the left to the right and around the corner very very lively area filled with tourist"

"This hotel was good but the photos did not match. The walls are popcorn walls and the floor is old tiles. It’s a clean place though. I didn’t like the part when at the pool we cannot bring our own water, coffee or drinks. We had to buy something from the pool to to drink anything. The staff were nice "

"Great location, very clean , beautiful inside , great beds and beddings , good shower and choice of toiletries, fluffy towels , good storage facilities , ironing possible , varied and delicious choice of breakfast. Pool is amazing . The staff is lovely especially Jorge at reception who is professional and extremely helpful. "

"We had a wonderful time and look Forward to coming back to this property. 10/10"

"I always stay there when I travel to Cartagena, love that there’s many pools to choose from, bar at the beach stay open Late. "

"Breakfast great"

"The location of the hotel is indeed secluded, with virtually no surrounding amenities. While the beach staff were courteous and attentive—particularly Edwin, who demonstrated exceptional service and professionalism—this was unfortunately the only positive aspect of the stay. The condition of the hotel is deeply concerning. The property is severely outdated and exhibits clear signs of neglect. There was visible mold throughout the pool area, particularly around the slide pool, posing a potential health hazard. Additionally, multiple tiles were missing inside the pool, and the surfaces were extremely slippery, creating a dangerous environment. As a direct result of these unsafe conditions, I suffered a fall while walking in the pool area. Paramedics were called to assess my condition; however, there was a complete lack of any follow-up or incident management by the hotel. I sustained a shoulder injury and significant abrasions to my knee, yet no apology, acknowledgment, or concern was expressed by the staff or management. This level of negligence, both in terms of facility maintenance and guest care, is unacceptable and raises serious concerns regarding the hotel’s commitment to safety and basic standards of hospitality. "

"Great accommodations, excellent staff. "

"Clean rooms and breakfast was amazing"