Hi Hyung Sook, we're truly sorry to hear that your experience with us was disappointing and did not meet your expectations. Your feedback is deeply concerning to us, and we apologize for any inconvenience or dissatisfaction you encountered during your stay. Rest assured, we take your review seriously. If there's anything specific you'd like to share or if there's anything we can do to make things right, please don't hesitate to reach out to us directly. We sincerely hope to have the opportunity to regain your trust and provide you with a much-improved experience on your next visit. Warm regards, Zarah Guest Services Supervisor

Hello SooHyun,Thank you so much for staying with us and for a great rating. Hope to welcome you back soon.JermaineFront Office Manager

Hi Heejung,Thank you so much for staying with us and for your rating. We would love to welcome you back to the Novotel North York property.Regards,JermaineFront Office Manager

Hello, thank you for staying at Novotel Toronto North York. What I understood from your review is that the luggage storage room was full, but staff helped you to store your luggage in hotel supply room. I don't understand how staff was unfriendly to you when in fact they went above and beyond for you.

Dear Eun Jee,Greetings from Novotel Hotel North York! Thank you very much for your excellent rating. We truly appreciate your review. Thank you for your trust and we are grateful for amazing guest like you. We hope to see you again!Sincerely,Karen BautistaAssistant Front Office Manager

Dear Hyodong,Greeting from Novotel Hotel North York!Thank you very much for your excellent rating. We truly appreciate your review.Thank you for your trust and we are grateful for amazing guest like you. We hope to see you again!Sincerely,Karen BautistaAssistant Front Office Manager

Dear Su Yeon, Thank you for your kind review and I am very honored that you have chosen Novotel Toronto North York Hotel for your stay. We strive in providing a memorable stay for all of our guests and I am delighted to hear that we were able to exceed your expectations. Kindly know that I will share your wonderful comments with the team. Thank you again for being our guests and we look forward to welcoming you back for another memorable stay in the future. Warm regards, Sanampreet Bhinder Front Office Manager

친애하는 유성 님, 노보텔 토론토 노스 요크에서의 경험에 대해 시간을 내어 알려주셔서 감사합니다. 귀하의 경험이 귀하의 기대에 미치지 못하여 유감입니다. 진심으로 사과드립니다. Novotel은 모든 고객에게 우수한 서비스 경험을 제공하기 위해 노력합니다. 따라서 귀하의 피드백은 우리에게 매우 중요합니다. 문제를 해결하고 향후 발생을 방지하기 위해 적절한 조치를 취하고 있으므로 안심하십시오. 우려 사항을 공유해 주셔서 감사합니다. 가까운 시일 내에 더 나은 서비스를 제공할 수 있는 기회를 제공해 주시기 바랍니다. 진정으로, 미하일 코롤코 프론트 오피스 매니저 노보텔 토론토 노스 요크

Dear Yong, Thank you for taking the time to share your comments concerning your stay at the Novotel Toronto North York. Excellent service is what we strive to be known for; therefore, your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. I noticed that you rated our “service” experience low. I would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered as this will help me better understand what happened in order to anticipate any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon. Sincerely, Mikhail Korolko Front Office Manager Novotel Toronto North York

1) Dear Guest, Thank you for taking the time to share your comments concerning your stay at the Novotel Toronto North York. Excellent service is what we strive to be known for; therefore, your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. I noticed that you rated our “service” experience low. I would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered as this will help me better understand what happened in order to anticipate any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon. Sincerely, Mikhail Korolko Front Office Manager Novotel Toronto North York

We very much appreciate your comments regarding your stay at the Novotel Toronto North York. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mikhail Korolko Front Office Manager Novotel Toronto North York

Dear Kyu Ri, We very much appreciate your comments regarding your stay at the Novotel Toronto North York. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mikhail Korolko Front Office Manager Novotel Toronto North York

Dear Mihwa, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mikhail Korolko Front Office Manager Novotel Toronto North York

Hi Lisa, thank you for your feedback. We'll use your feedback to make necessary changes. Your feedback will help us improve. We hope for another opportunity to provide a better experience. Best regards, Zarah Guest Services Supervisor

Hi ChengXiang, thank you for your review. We're delighted to hear about your positive experience. Warm regards, Zarah Guest Services Supervisor

Hi Minh Duc, we're saddened by your dissatisfaction with your stay. Your review will help us improve, and we hope for an opportunity to regain your trust. Best regards, Zarah Guest Services Supervisor

Hi Sandra, thank you for your feedback. We're glad for the enjoyable aspects but apologize for any areas where we didn't meet your expectations. Your feedback will help us improve. Best regards, Zarah Guest Services Supervisor

Hi Vanessa, thank you for your feedback. We apologize for any inconvenience and assure you we're addressing your concerns. We hope to welcome you back for a more satisfying stay. Best regards, Zarah Guest Services Supervisor

Hi Jocelyne, thank you for your fantastic review. Your satisfaction is our priority, and we're eager to welcome you back. Warm regards, Zarah Guest Services Supervisor

Hi Calvin, we're delighted to hear about your wonderful experience. Your satisfaction is what we aim for, and we can't wait to welcome you back for another fantastic stay. Best regards, Zarah Guest Services Supervisor

Hi Caitlin, thank you for your feedback. We're sorry to hear that your recent experience did not meet your expectations. Please accept our sincere apologies for any shortcomings you encountered. Your comments have been noted, and we'll use them to make necessary improvements. We value your input and hope for the chance to provide you with a more positive experience in the future. Best regards, Zarah Guest Services Supervisor

Hi Jean, thank you for your glowing review. Best regards, Zarah Guest Services Supervisor

Hi Elizabeth, thank you for your review. We're glad to hear that you had a positive experience during your recent stay. However, we're sorry to hear that there were some areas where we could improve. Your feedback is valuable, and we'll use it to enhance our services. We appreciate your understanding and hope to have the opportunity to welcome you back for an even better experience. Best regards, Zarah Guest Services Supervisor

Hi David, thank you for your feedback. We're thrilled to hear that you had a positive experience during your recent stay. Best regards, Zarah Guest Services Supervisor

Hi Lester, we're delighted to hear about your wonderful experience. Your satisfaction is what we aim for, and we can't wait to welcome you back for another fantastic stay. Best regards, Zarah Guest Services Supervisor

Hi Constantinos, thank you for your review. Best regards, Zarah Guest Services Supervisor

Hi Mohammad, thank you for your review. We're delighted to hear about your excellent experience. Warm regards, Zarah Guest Services Supervisor

Hi Tresha, thank you for your fantastic review. We're thrilled to hear about your incredible experience. Your satisfaction is our ultimate goal, and we look forward to serving you again soon. Warm regards, Zarah Guest Services Supervisor

Hi Robert, thank you for your glowing review. We're thrilled to hear about your outstanding experience. Your satisfaction is our priority, and we're eager to welcome you back. Warm regards, Zarah Guest Services Supervisor

Hi [Guest's Name], thank you for your review. Warm regards, Zarah Guest Services Supervisor

Hi Brandi, we appreciate your feedback and apologize for any shortcomings. Your comments will help us improve, and we hope for the chance to better serve you. Warm regards, Zarah Giest Services Supervisor

Hi Zane, we're sorry to hear your stay was less than satisfactory. Your feedback will help us improve, and we hope for a chance to provide a better experience. Warm regards, Zarah

Hi Joseph, thank you for your review. We're glad you enjoyed your stay but apologize for any areas where we fell short. Your feedback is appreciated, and we're committed to improvements. Warm regards, Zarah Guest Services Supervisor

Hi Maria, thank you for your fantastic reivew. We're thrilled to hear about your incredible experience. Your satisfaction is our priority, and we're eager to welcome you back. Warm regards, Zarah Guest Services Supervisor

Hi Marquerite, thank you for your glowing review. We're delighted to hear about your excellent experience. Your satisfaction motivates us, and we can't wait to welcome you back for another outstanding stay. Best regards, Zarah Guest Services Supervisor

Hi Gary, thank you for your review. We're disappointed to hear that your stay did not meet your expectations. Warm regards, Zarah Guest Services Supervisor

Hi Francine, we're delighted to hear about your wonderful experience. Your satisfaction is what we aim for, and we can't wait to welcome you back for another fantastic stay. Best regards, Zarah Guest Services Supervisor

Hi Jonathan, thank you for your feedback. We apologize for any inconvenience and assure you we're addressing your concerns. We hope to welcome you back for a more satisfying stay. Best regards, Zarah

Hi Amir, we're saddened by your dissatisfaction with your stay. Your comments will help us improve, and we hope for an opportunity to regain your trust. Best regards, Zarah Guest Services Supervisor

Hi [Guest's Name], thank you for your review. Best regards, Zarah Guest Services Supervisor

Hi Joel, we're delighted to hear about your wonderful experience. Your satisfaction is what we aim for, and we can't wait to welcome you back for another fantastic stay. Best regards, Zarah Guest Services Supervisor

Hi Michel, thank you for your fantastic review. Your satisfaction is our ultimate goal, and we look forward to serving you again soon. Warm regards, Zarah Guest Services Supervisor

Hi Chad, thank you for your fantastic review. We're thrilled to hear about your incredible experience. Warm regards, Zarah Guest Services Supervisor

Hi Osama, thank you for taking the time to leave your review. We're glad that you found aspects of your stay enjoyable. However, we regret that we didn't fully meet your expectations. Your feedback is important to us, and we'll strive to address any areas of concern to ensure a better experience for future visits. We hope you'll give us another chance to exceed your expectations. Warm regards, Zarah Guest Services Supervisor

Hello Will, we're thrilled to hear you had a wonderful stay with us! Your feedback means a lot. Can't wait to have you back again soon. Warm regards, Zarah Guest Services Supervisor

Dear Everton, we're disappointed to hear that your stay didn't meet your expectations. Thank you for bringing your concerns to our attention. Sincerely, Zarah Guest Services Supervisor

Hi Zhe, we're delighted that you had such a fantastic experience during your stay! Your feedback is incredibly valuable to us. We can't wait to have the pleasure of hosting you again soon. Warm regards, Zarah Guest Services Supervisor

Dear Ahmad, your feedback brightened our day! Thank you for staying with us. Looking forward to your return. Kind regards, Zarah Guest Services Supervisor