The Saint James Hotel, an Ascend Collection Hotel

Property class: 3

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Reviews

9.0 out of 10
Wonderful
Sankofa Square and CF Toronto Eaton Centre are located near The Saint James Hotel, an Ascend Collection Hotel, which provides free to-go breakfast, laundry facilities, and a restaurant. Guests can connect to free in-room WiFi.

Popular amenities

  • Breakfast included
  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Parking available

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Standard Room, 1 King Bed with Sofabed, Non Smoking

A hotel room with a large bed, a sofa, a desk, and a wardrobe.

Standard Room, 1 King Bed with Sofabed, Non Smoking

  • 33 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

A hotel room with two beds, a nightstand with a lamp, a microwave, and a coffee maker.

Standard Room, 2 Queen Beds, Non Smoking

  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Non Smoking

Room

Standard Room, 1 Queen Bed, Non Smoking

  • 33 sq m
  • Sleeps 2
  • 1 Queen Bed

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About the neighborhood

Located in Downtown Toronto, a neighborhood in Toronto, The Saint James Hotel, an Ascend Collection Hotel is in a shopping district and near a metro station. The Distillery Historic District and Casa Loma are notable landmarks, and some of the area's popular attractions include Ripley's Aquarium of Canada and Hockey Hall of Fame. Looking to enjoy an event or a game? See what's going on at Scotiabank Arena or Rogers Centre. Visit our Toronto travel guide
Map
26 Gerrard Street East, Toronto, ON, M5B1G3

What's nearby

  • A bustling urban square with a fountain, surrounded by high-rise buildings with illuminated billboards and advertisements.
    Downtown Yonge
    1 min walk - 0.1 km
  • A modern building with a glass ceiling and classical architecture.
    PATH Underground Shopping Mall
    3 min walk - 0.3 km
  • A bustling urban square with a large billboard advertising 'Moonshine' and a fountain in the center.
    Sankofa Square
    5 min walk - 0.4 km
  • A busy urban street with a glass-covered pedestrian walkway, a Toronto Eaton Centre, and a cyclist crossing.
    CF Toronto Eaton Centre
    6 min walk - 0.6 km
  • Toronto Metropolitan University
    1 min walk - 0.1 km

Getting around

  • College Station
    4 min walk
  • Exhibition Station
    8 min drive
  • Toronto Pearson Intl. Airport (YYZ)
    42 min drive

Restaurants

  • Thai On Yonge
    2 min walk
  • Swedish Deli
    2 min walk
  • Congee Queen 皇后名粥
    3 min walk
  • Daldongnae
    2 min walk
  • McDonald's
    3 min walk

About this property

The Saint James Hotel, an Ascend Collection Hotel

  • Hotel near CF Toronto Eaton Centre
  • Located close to Sankofa Square and University of Toronto - St. George Campus, The Saint James Hotel, an Ascend Collection Hotel provides free to-go breakfast, laundry facilities, and a restaurant. Guests can connect to free in-room WiFi.
  • You'll also find perks like:
    • Self parking (surcharge), coffee/tea in the lobby, and a vending machine
    • Multilingual staff, a front-desk safe, and free newspapers
    • Luggage storage, an elevator, and smoke-free premises
  • Room features
  • All guestrooms at The Saint James Hotel, an Ascend Collection Hotel boast perks such as air conditioning, as well as amenities like free WiFi and safes.
  • More amenities include:
    • Hypo-allergenic bedding and pillowtop mattresses
    • Bathrooms with rainfall showers and free toiletries
    • LCD TVs with cable channels
    • Wardrobes/closets, refrigerators, and microwaves

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (CAD 25 per night)
  • Self parking on site (CAD 25 per day; includes in/out privileges)

Food and drink

  • Free on-the-go breakfast available 7:00 AM to 10:30 AM on weekdays and 8:00 AM to 10:30 AM on weekends
  • A restaurant
  • Coffee and tea in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 1 AM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 15 per accommodation, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 30 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CAD 100.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Self parking fee: CAD 25 per day (in/out privileges)
  • Nearby parking fee: CAD 25 per night (230 ft away)
  • Pet fee: CAD 15 per accommodation, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

We should mention

Only registered guests are allowed in the guestrooms

Frequently asked questions

Is The Saint James Hotel, an Ascend Collection Hotel pet-friendly?

Yes, this property allows dogs (limit 1 total) with a maximum weight of up to 30 lbs per pet. There's a fee of CAD 15 per accommodation, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking?

Self parking is available for CAD 25 per day.

What time is check-in at The Saint James Hotel, an Ascend Collection Hotel?

Check-in start time: 3 PM; Check-in end time: 1 AM. Late check-in is available during limited hours.

What time is check-out at The Saint James Hotel, an Ascend Collection Hotel?

Check-out is at 11 AM. Late check-out is available for a fee (subject to availability).

Where is The Saint James Hotel, an Ascend Collection Hotel located?

Located in Downtown Toronto, this hotel is within a 10-minute walk of Downtown Yonge, CF Toronto Eaton Centre, and Sankofa Square. Scotiabank Arena and University of Toronto - St. George Campus are also within 1 mi (2 km). College Station is only a 4-minute walk and Dundas St West at Yonge St Stop is 5 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

The Saint James Hotel, an Ascend Collection Hotel Reviews

9.0

Wonderful

9.4

Cleanliness

8.6

Location

9.2

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 407 out of 733 reviews
Rating 8 - Good. 269 out of 733 reviews
Rating 6 - Okay. 39 out of 733 reviews
Rating 4 - Poor. 13 out of 733 reviews
Rating 2 - Terrible. 5 out of 733 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best little hotel I ever stayed

They are always accommodating. I am disabled and require special attention. I don't want to even have to consider another spot. Staff are excellent, very friendly. I'm sure we will be back again.
Stayed 1 night in Jun 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Good value. Due to COVID, some amenities were not available but rooms are large and modern
Stayed 1 night in Apr 2020
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the price of a down town Toronto , it was a good deal . Close to Eaton Centre. Room was clean . Beds comfortable . For the price , I would stay there again.
Stayed 1 night in Apr 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were very clean, beds comfortable and Front Desk staff accommodating
Stayed 1 night in Apr 2020
Verified review

8/10 Good

Liked: Staff & service
Newly renovated rooms very clean , friendly staff,
Stayed 1 night in Mar 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good price. large rooms. clean.
Stayed 1 night in Mar 2020
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Location was great especially for walking downtown. Parking was kinda strange next door under that building. Pool and hot tub would have been nice. L
Stayed 1 night in Mar 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really loved our stay at this hotel. Right from check in to check out the staff were so accommodating and efficient. They offered free parking and late checkout as part of our VIP booking with Expedia and even extended our parking until later on the checkout date, so we could visit my dad at Toronto General Hospital. Outstanding!!! Thank you for everything and we will see you again for sure. Shout out to Jin!!! Be well!
Stayed 1 night in Mar 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the little gift bag to the robe and slippers and the rainfall shower. My stay overnight was lovely. What a comfortable and clean spot
Stayed 1 night in Mar 2020
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
I did not like breakfast at all. For family with 2 kids the breakfast are not good enough. I was expecting something like table from I can pick up what I would like to eat... to have different possibilities what to drink (coffee, milk, tea,...). What did I not like was that it was quite loud on the hotel other quests were noisy during night
Stayed 1 night in Mar 2020
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was great. Location was good. Staff very nice.
Stayed 1 night in Mar 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome staff Nice Resturant Close to hospital 👍
Stayed 1 night in Mar 2020
Verified review

6/10 Okay

Liked: Staff & service, amenities
Disliked: Cleanliness
La propreté de la chambre laissait à désirer. Le personnel est très accueillant et l'hôtel bien positionner au centre-ville.
Stayed 1 night in Feb 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really pleased with this hotel. The room was good, nice decor, clean and comfortable.
Stayed 2 nights in Feb 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Stay Great location Very modern clean Definitely will stay again
Stayed 1 night in Feb 2020
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

価格相当で残念な部分有りのホテル

安かったので選びましたが、老朽化や清潔感の無さを感じ、残念でした。施設や部屋自体にも清潔感に欠け清掃が行き届いている感じがしませんでした。スタッフは親切でした。朝食は隣接している軽食屋から一品選べる程度で、普通の朝食をイメージしていると、ギャップにがっかりしました。
Stayed 1 night in Feb 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gift bag upon arrival, two complimentary Freshii breakfast coupons, shower slippers, and robes. Fully stocked Keurig station.
Stayed 2 nights in Feb 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All very good. No complaints. Will stay there again
Stayed 1 night in Feb 2020
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was in an excellent location. If you are looking for something in the middle of downtown this should be an option for you. Rooms are small but comfortable. Our first room was at the front and we asked to move because of the traffic noise. Back of hotel or higher floor much quieter. Staff were very good - pleasant and efficient.
Stayed 3 nights in Feb 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
フロントの方が、かなり親切でした。また、施設も管理が行き届いていて快適、清潔でした。
Stayed 3 nights in Feb 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay!

This hotel was great! Modern, clean, excellent breakfast options (Freshii in the hotel), a lovely welcome package when we checked in, reasonable price, excellent location... we couldn't have asked for better. The elevator is a little slow... but that's about the only complaint I can make of this place! Loved it!
Stayed 1 night in Feb 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large room and very quiet. Nice location to many restaurants. They've added safe and hairdryers apparently missing earlier. Bathroom was smaller and lighting for makeup was poor. An excellent value.
Stayed 3 nights in Feb 2020
Verified review

4/10 Poor

Disliked: Staff & service, amenities, property conditions & facilities
Nothing I liked. Only good thing is location. Don’t fall for the good reviews. Great disappointment!
Stayed 1 night in Feb 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

One night business stay

Awesome customer service upon arrival. Made sure to explain parking well. They offer nice bonuses for hotels.com VIP, like free parking, upgrades, and delayed checkout.
Stayed 1 night in Feb 2020
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like: - Right on downtown - Economical Dislike: - Morning breakfast was not that good, except for smoothie
Stayed 7 nights in Feb 2020