“바다전망으로 조용히 쉬기 좋습니다 내부시설도 좋아서 온 가족이 만족하였는데 가족여행객이 묵기좋은 곳입니다 레스토랑이 주위에 있고 슈퍼는 대락 20분 정도 걸어가면 있습니다 다만 트리니티비치에 있어서 투어를 할때는 셔틀버스를 타고 가야해서 별도의 비용이 들수도 있습니다 ”
“Had a couple of technical issues. I’m not surprised as it is a new venue running some state of the art systems. Problems happen. The staff went out of their way to assist. That is the measure of a great company. Problems could not be fixed then and there, however they made sure I was happy. Gold star. ”
“Great location, very close to Macrossan and easy walk to beach. A lovely room with everything I needed. Friendly staff. Would not hesitate to book here again.”
“The rooms are large and have everything you could possibly need, including a full kitchen and washer/dryer. The property has multiple pools and plenty of restaurants within walking distance and a great little grocery store right next door. ”
“Such a beautiful, peaceful & perfecly located hotel, Great staff, wonderful dining, unique pool & a step to the beach. Our room looked over the beach, comfy bed, great little kitchenette. Highly recommend for a relaxing getaway to Port Douglas ❤️ We’ll be back ”
“Lovely hotel in the heart of Carines Esplanade. Walking distance to all major attractions (night market, lagoon, reef, rusty's and shopping) and transport (central train station for Kuranda train and buses). Very helpful staff (Ricardo and Manuel especially). Hotel was very clean, rooms were too and well appointed (espresso machine, slippers, robes). Lovely shower and Origins branded bath products (look in the drawer under the sink, it actually pulls out and contains some essentials). Only...
“Nice positive attitude and although basic continental breakfast stuff-they not stupidly trying to safe a dollar by stinginess.
This good business-help yourself.
Another place nearby has you fill a form then daily deliver the portion to room.
Both better than nothing, but one is the smarter model.
Cheers to staff and Carlo managment/owners this light touch smart business model.”
“The rooms very clean and tidy staff very helpful over all I spent two nights there I could recommend this property for anyone in Townsville or out of town to stay at”
"Positive Experience:
This was my third time staying at this hotel in Cairns, and once again, it was a pleasant experience overall. I arrived early in the morning, and a kind Japanese staff member at the front desk went out of their way to assist me with an early check-in for an additional fee. Thanks to them, I was able to settle in comfortably after a long flight.
Moreover, as I had requested in advance, I was given a room at the corner side with the best view, which I truly appreciated. It made my stay even more enjoyable.
Areas for Improvement:
However, there were a few disappointing aspects during this visit.
Firstly, the shower gel in the bathroom was completely empty, with only a bit of water left inside. I’m not sure whether the previous guest used it all or took it, but it seemed the housekeeping staff had not checked or refilled it before my arrival. This is something that definitely needs more attention.
Secondly, after checking out the next day, I was informed that my swimming trunks had been blown off and had fallen to a lower level. When I asked about retrieving them, I was simply told that it was difficult since check-ins were ongoing. The response felt rather dismissive.
In particular, the female staff member at the front desk in the afternoon did not seem very willing to help, which left me slightly disappointed. One of the main reasons I"
