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Reviews of Embassy Suites by Hilton Tuscaloosa Alabama Downtown

3.5 out of 5
Embassy Suites by Hilton Tuscaloosa Alabama Downtown
2410 University Boulevard, Tuscaloosa, AL

Reviews

9.4

Exceptional

Rating 10 - Excellent. 691 out of 882 reviews" "
Rating 8 - Good. 126 out of 882 reviews" "
Rating 6 - Okay. 31 out of 882 reviews" "
Rating 4 - Poor. 18 out of 882 reviews" "
Rating 2 - Terrible. 16 out of 882 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Donald

Traveled with family
Liked: Amenities, property conditions & facilities
Room service was great. Polite and helpful personnel.
Stayed 2 nights in May 2024
Response from Lashanda Hatcher GSM on May 25, 2024
Thanks for the stay with us

10/10 Excellent

Debra

All good, except there is no iron in the room.
Stayed 1 night in May 2024
Response from Lashanda Hatcher GSM on May 25, 2024
Thanks for the stay with us.

6/10 Okay

James

Traveled with family
Liked: Amenities
I thought it was a nice place to stay, but didn’t think it was a 9.4!
Stayed 2 nights in May 2024
Response from Lashanda Hatcher GSM on May 22, 2024
Thanks for the stay with us.

10/10 Excellent

Edwina j

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe quiet area close to the University the staff was very nice.
Stayed 1 night in May 2024
Response from Lashanda Hatcher GSM on May 22, 2024
Thanks for the stay with us .

10/10 Excellent

Melissa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was comfortable and impeccably clean. The front desk staff was friendly and helpful, and the breakfast buffet was delicious, especially the omelette bar!
Stayed 1 night in May 2024
Response from Lashanda Hatcher GSM on May 22, 2024
Thanks for the stay with us .

10/10 Excellent

Madison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Lashanda Hatcher GSM on May 22, 2024
Thanks for the stay with us .

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay!
Stayed 1 night in Apr 2024
Response from Lashanda Hatcher GSM on May 22, 2024
Thanks for the stay with us .

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very helpful and supportive while we dealt with transportation issues.
Stayed 3 nights in Apr 2024
Response from Lashanda Hatcher GSM on May 22, 2024
Thanks for the stay with us .

10/10 Excellent

suzanne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice reception and welcoming
Stayed 1 night in May 2024
Response from Lashanda Hatcher GSM on May 22, 2024
Thanks for the stay with us .

10/10 Excellent

Michael, Caledonia

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is perfectly situated on University Blvd close to the restaurant and Bar scene. Beware if you arrive early thinking you can check in if they have room available, you can't unless you pay a $25 early check-in fee. There was no notice of this practice in the hotel description on Expedia.
Stayed 2 nights in Apr 2024
Response from Lashanda Hatcher GSM on May 22, 2024
Thanks for the stay with us.

10/10 Excellent

Dennis, Edwardsville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Lashanda Hatcher GSM on May 22, 2024
Thanks for the stay with us .

10/10 Excellent

Daniela

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking into the hotel I was greeted with a nice fragrance. I was greeted by very nice people and Robert texted me to check in on how everything was with check in and my room. The room was spacious, comfortable and clean. The Happy Hour each evening was a nice touch and the super well equipped gym, was a great convenience that motivated me to work out each morning. Loved this hotel and would stay there again.
Stayed 2 nights in Apr 2024
Response from Lashanda Hatcher GSM on May 22, 2024
Thanks for the kind words and we look forward to seeing you back with us.

10/10 Excellent

Conrad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Lashanda Hatcher GSM on May 22, 2024
Thanks for the stay with us .

4/10 Poor

patricia

Stayed 3 nights in Apr 2024
Response from Lashanda Hatcher GSM on May 22, 2024
Thanks for the stay with us, let us know what we can do to improve.

10/10 Excellent

Deneen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our new favorite place to stay for games in Tuscaloosa. It’s only a mile away from the stadium, so it’s walkable or use Joyride golf cart services. Great amenities, quieter than places closer to the strip, and very friendly, helpful staff. Highly recommend.
Stayed 2 nights in Apr 2024
Response from Lashanda Hatcher GSM on May 22, 2024
Thanks for the stay with us.

10/10 Excellent

Kenneth

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The person who checked us in was named Dre. Top shelf service from him.
Stayed 1 night in Apr 2024
Response from Lashanda Hatcher GSM on May 22, 2024
Thanks for the stay with us.

10/10 Excellent

Taylor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Lashanda Hatcher GSM on May 22, 2024
Thanks for the stay with us.

10/10 Excellent

Edward

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed staff and convenience of being close to the restaurants on the strip. Great stay!
Stayed 1 night in Mar 2024
Response from Lashanda Hatcher GSM on May 22, 2024
Thanks for the stay with us.

8/10 Good

Sonja

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The lobby/suite/common areas were beautiful and clean. The staff was extraordinary. The location is perfect. We walked everywhere we wanted to go. The ONLY negative I have, and it’s a big one because I ALWAYS look for a pool (& hot hub when possible). A pool is a must have. We walked to the pool area to take a look and the pool was AWFUL! It was cloudy, not clear. It looked disgusting. And unfortunately we did not get to enjoy the pools.
Stayed 1 night in Apr 2024
Response from Lashanda Hatcher GSM on May 22, 2024
Thanks for the stay with us. We had to have been working or getting ready to clean the pool, we are working on areas to improve.

4/10 Poor

Michael, Chicago

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
When I checked out, the desk clerk could not give me a print out of my room charges. She said I need to get it from Expedia. I explained I paid for the room at the hotel, and that I had additional charges from the restaurant. She printed something that said $0 due , but could give me a breakdown of any charges or a receipt. She then picked up a call and started helping someone else. I never received a receipt. What kind of service is that!?
Stayed 1 night in Apr 2024
Response from Lashanda Hatcher GSM on May 22, 2024
We do apologize for that; we will make correction for the next time you decide to come back with us.

10/10 Excellent

Brian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very friendly and helpful. Excellent
Stayed 1 night in Apr 2024
Response from Lashanda Hatcher GSM on May 22, 2024
Thanks for the stay with us.

10/10 Excellent

Lauren, marlboro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Lashanda Hatcher GSM on May 22, 2024
Thanks for the stay with us.

10/10 Excellent

Kelly, Ridgewood

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel - beautiful lobby
Stayed 1 night in Mar 2024
Response from Lashanda Hatcher GSM on May 22, 2024
Thanks for the stay with us.

6/10 Okay

Latasha

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Lashanda Hatcher GSM on May 22, 2024
Thanks for the stay with us.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay!
Stayed 1 night in Mar 2024
Response from Lashanda Hatcher GSM on May 22, 2024
Thanks for the stay with us.

10/10 Excellent

Lori

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would highly recommend as it is close to the University of Alabama.
Stayed 1 night in Mar 2024
Response from Lashanda Hatcher GSM on May 22, 2024
Thanks for the stay with us.

10/10 Excellent

Wendel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and facilities. Great location and very nice breakfast and cocktail hour. We will return.
Stayed 1 night in Mar 2024
Response from Lashanda Hatcher GSM on May 22, 2024
Thanks for the stay with us.

8/10 Good

Antonio

Traveled with family
Liked: Cleanliness, staff & service, amenities
The lobby and reception area are beautiful. The breakfast and dining areas are excellent. The room size and distribution are good but the tub area in the bathroom needs to be improved. The table shower was broken, so I had to wait until the maintenance guy came to remove it. Nobody came to refill the coffee in the room. At least should have coffee 24 hours at the lobby,
Stayed 2 nights in Mar 2024

6/10 Okay

Gerald

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The staff were all very nice and professional. The room was clean. The bathroom was partially clogged and drained very very slow. The shelf in 'closet' was broken and unable to hold any of my items.
Stayed 2 nights in Mar 2024

10/10 Excellent

Heidi

Traveled with partner
We loved it, will be going back .Super nice staff
Stayed 2 nights in Mar 2024

10/10 Excellent

Roseanna

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would definitely stay again
Stayed 1 night in Mar 2024

10/10 Excellent

Erasmo

Traveled with family and small children, Traveled with group, Business traveler, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was central to everything.
Stayed 3 nights in Feb 2024

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It needs update on the Barthroms soon.
Stayed 2 nights in Feb 2024

10/10 Excellent

Brittany

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Feb 2024

10/10 Excellent

Jennie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Linwood

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would recommend….
We enjoyed our stay! Great location, friendly and helpful staff, and their restaurant, Side by Side, was a nice place to have dinner.
Stayed 1 night in Feb 2024

10/10 Excellent

Charles

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The young man at the front desk when I checked was amazing!
Stayed 1 night in Feb 2024

8/10 Good

Shannon

Stayed 1 night in Feb 2024

10/10 Excellent

Clay

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very nice with a big sitting room, everything was clean and quiet. The breakfast was fantastic with an omelette bar.
Stayed 1 night in Feb 2024

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and comfy hotel.
Stayed 1 night in Feb 2024

10/10 Excellent

Jason

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

4/10 Poor

Carrie

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
We have stayed at this Embassy Suites several times, but the hotel is now in need of a lot of TLC. Our room wasn’t very clean & the shower didn’t drain properly. Unfortunately, we won’t be back.
Stayed 2 nights in Feb 2024

6/10 Okay

Anthony

Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
The ad said our room had a jetted tub. The tub was the reason we chose that room. It was a regular small tub.
Stayed 1 night in Feb 2024

10/10 Excellent

Meredith

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home away from home
Went to visit my daughter at college. Our stay was so comfortable. She even came to get away from the dorm and got to take a tub bath. Thank you for making us feel at home.
Stayed 1 night in Feb 2024

8/10 Good

Joel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Tracy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property. Very friendly attentive staff. Great location within walking distance to downtown shopping, restaurants and river area. Omelette chefs are outstanding!
Stayed 2 nights in Feb 2024

10/10 Excellent

Vanessa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Jesus P

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

10/10 Excellent

Anthony

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. Staff were all great and helpful, especially Lashanda. Happy hour and breakfast are great bangs for the buck. Would definitely stay here again.
Stayed 2 nights in Feb 2024

10/10 Excellent

Thomas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff went over and beyond to accommodate our wishes. We needed adjoining rooms-we were traveling with our granddaughter and wanted her to have her own room. Admitting clerk spent extra time shuffling and worked it out so that we got the two adjoining rooms. We will stay here again and highly recommend.
Stayed 2 nights in Feb 2024