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“Sadly the friendliness and helpful nature of the staff cannot excuse some of the basic fundamental issues that I have experienced over the last few stays at this hotel. I decided to stay here as I am a keen swimmer and the facilities here are great in that regard. Unfortunately I seem to be unable to get the same quality of room between stays even though I always book the same room type. If it’s not noisy pipes it is television sets that don’t work properly or some other basic requirement that...

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“Everyone was polite and courteous and the whole hotel and room was clean and well laid out. Would recommend this hotel to anyone.”

“Lovely location. Welcoming staff, comfortable beds, nice shower, nice food. Lovely pool if you like cold water swimming. Also pet friendly. ”

“We had a fabulous 2 night stay here. The room was nicely decorated, comfy beds and great shower. The spa facilities are wonderful and extensive - 3 types of sauna, steam and aroma room as well as the thermal mineral pool, relaxation pool and the rooftop indoor to outdoor pool with jacuzzi jets - heaven!! The breakfast is a cut above and we ate dinner one night which was expensive but absolutely delicious. I would definitely recommend The Buxton Crescent for a luxury stay.”

“Hotel is a disappointment considering its reputation. The rooms were cold, old and badly lit, with poor quality mattresses where the springs could be felt, and quilts so thin our kids were sleeping in jumpers and bathrobes. ”

“Very disappointed to find our rooms didn’t have windows ! This fact was not mentioned when we booked ! Hotel was generally quite “tired”.”