“Guests in the room next to ours, an elderly mother and her adult daughter, both admitted being intoxicated were screaming, cursing, and throwing things while two small children were present. My husband and could hear every word. When I stepped outside to call the hotel owner, I witnessed the daughter drag her mother out of the room by her feet, across the concrete, leaving bloody scrapes on her back and arms. She was then left outside in the dark and locked out. I stayed with her while her...