"I did not stay at this hotel at all. I walked into my room and immediately walked back out. There were several young kids running around smoking marijuana, which was concerning but not the main issue. While I was in the room, there were people outside threatening to fight each other. I also noticed a hole in the wall, the bathroom was dirty, and the bed was very uncomfortable.
I went to the front desk and informed the employee that I did not feel safe staying there and would not be staying the 5 days. I asked if I could receive a refund, but I was told I would need to call in the morning.
The next morning, I called the front desk and spoke with the assistant manager. He initially refused to issue a refund and informed me that I was still checked into the hotel, even though I had left the night before because I felt unsafe and uncomfortable. He told me that I “should have called the police.” I responded by saying that if I was expected to pay for all five nights, then I would return, stay the entire time, call the police if necessary, and report every issue I witnessed on the property.
After that conversation, his tone completely changed. I also mentioned that I would be leaving a review about my experience, and he told me not to. I should not have had to threaten complaints or police involvement just to receive a refund for a hotel stay where I genuinely did not feel safe.
After all of this, I only received a refund for four of the five nights because the hotel kept me"