Find hotels near Vincom Center Metropolis, Hanoi from ₩44,903

"Staff went above and beyond- Lily at the front desk was very helpful and friendly. Truly made a difference! Enjoyed the rooftop bar and music as well as the massage services. Breakfast was great- they made food to order as well as a nice buffet. Location was exceptional- so much to walk to! Porters were very helpful and held our bags for the day after check out. Highly recommend this place- hope to stay again if I am ever back in Hanoi. "

"Great location and close proximity to excellent cafes and restaurants. Staff was very caring and helpful. Quiet and safe area - great for families."

"The staff were amazing, they knew us all by name, were attentive to all our requests and needs. The property was also very good location and was new and clean. There was also a lot of variety for food. We enjoyed our stay, and would come again!"

"I recently stayed at this hotel after booking through Hotels.com, and I feel compelled to warn others that the listing is completely misleading. The photographs and descriptions presented online bear little resemblance to the actual condition of the hotel. The images appear heavily edited, giving the impression of a modern, well-maintained four-star property. In reality, the hotel is in a poor and neglected state. The room I was given was entirely substandard. It was not properly cleaned, with visible signs of dirt and general lack of upkeep. The furnishings were old and worn, and the windows were rusted and even broken in places. The bathroom was particularly disappointing — the toilet flush did not work properly, the rain shower was non-functional, and the handheld shower had extremely low water pressure, making it barely usable. Breakfast was equally unacceptable. There was a very limited selection, with basic items missing — no butter was available, and the jam provided appeared old and of very poor quality, resembling little more than sugar. This falls far below even basic expectations, let alone those of a hotel claiming a four-star luxury rating. Another major issue is accessibility: the lift is only available from the second floor, which is highly inconvenient and completely inappropriate for a hotel advertised at this level."

" Stayed for 7 days! The staff were friendly and helpful! Frontdesk like Jimmy and Mia (the other front desk too!!) were super welcoming and always offered to help. Their food places recommendation were on point. The room nice and cosy with sufficient sunlight. "

"Room did not enough ventilation. It would constantly fog up "

"Very clean and nice"

"The staff is always attentive and very kind. The spa is amazing!! It's a hotel I would definitely return!"

"Very friendly and helpful staff. Love the location. I’m a Marriott member but I choose Lotte Residence when I’m in Hanoi. It’s so much better value for money! "