“Absolutely unacceptable! Overbooked our room and left us stranded at 11:00 PM.
I am writing this review to warn all future travelers about the severe lack of professionalism and ethics at this property. We made a confirmed reservation well in advance through Expedia. However, when we arrived at the property at 11:00 PM after a long journey, we were shocked to find out that they had resold our room to someone else.
The staff showed absolutely no empathy, accountability, or willingness to help us...
“Absolutely unacceptable! Overbooked our room and left us stranded at 11:00 PM.
I am writing this review to warn all future travelers about the severe lack of professionalism and ethics at this property. We made a confirmed reservation well in advance through Expedia. However, when we arrived at the property at 11:00 PM after a long journey, we were shocked to find out that they had resold our room to someone else.
The staff showed absolutely no empathy, accountability, or willingness to help us...
Victor