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Reviews of Tru By Hilton Waco South, TX

2.5 out of 5
Tru By Hilton Waco South, TX
2408 Marketplace Drive, Waco, TX

Reviews

9.0

Wonderful

Rating 10 - Excellent. 479 out of 733 reviews" "
Rating 8 - Good. 163 out of 733 reviews" "
Rating 6 - Okay. 34 out of 733 reviews" "
Rating 4 - Poor. 31 out of 733 reviews" "
Rating 2 - Terrible. 26 out of 733 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is in a great location and the rooms are big.
Stayed 3 nights in May 2024

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Janna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Cornelius

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Gabriel

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast. Very comfortable beds. I'll definitely stay again.
Stayed 1 night in Apr 2024

10/10 Excellent

Tiffany

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything we needed. Great location and decent breakfast
Stayed 2 nights in May 2024

10/10 Excellent

Kristi

Liked: Cleanliness, staff & service, property conditions & facilities
Nice area. Close to great shopping.
Stayed 4 nights in Apr 2024

2/10 Terrible

Carlos

Disliked: Cleanliness
Nothing
Stayed 1 night in Apr 2024

10/10 Excellent

Al

Liked: Property conditions & facilities
Nicest
Stayed 1 night in Apr 2024

10/10 Excellent

Rafael

Stayed 1 night in Apr 2024

4/10 Poor

Rebekah

Traveled with family and small children, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
This was hard to do because the hotel is nice and centrally located, and I think we may have just been there over a very busy weekend, but our room was not cleaned at all during our stay. We had to call down for towels. Trash wasn’t taken out and beds were never made. We did not have the door hanger up indicating we didn’t want to be disturbed, and we left in the morning and returned in the evening so there was plenty of opportunity. We stayed from Friday to Tuesday for the eclipse. The front desk staff were friendly and the lobby is nice.
Stayed 3 nights in Apr 2024

8/10 Good

Christine De

Liked: Cleanliness, staff & service, property conditions & facilities
Was quite and clean and easy parking
Stayed 4 nights in Apr 2024

10/10 Excellent

Lacy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Robert

Stayed 1 night in Mar 2024

10/10 Excellent

Carey

Stayed 1 night in Mar 2024

10/10 Excellent

Larry

It was just a really nice and clean room. Really comfortable beds.
Stayed 1 night in Mar 2024

10/10 Excellent

Douglas

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is a very clean and well-laid out hotel! There are available activities in the large lobby area for families, friends, and teenagers alike. The bedding is -oh-so-soft- and the mattress is very comfortable. I look forward to seeing if their breakfast area is also as high level as the rest of the hotel.
Stayed 1 night in Mar 2024

2/10 Terrible

Susan

Stayed 1 night in Feb 2024

8/10 Good

Kevin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, it was a good stay, comfy bed, decent coffee. The only issue and I've got to give credit to the manager that night and the maintenance guy...was the tv in the room. For not being a techie the manager did everything he could think of. The maintenance guy was very friendly, explained what he was doing, and was very apologetic about the whole situation. Props to that guy! He even explained that even if he had a tv to replace it with, it wouldn't work without going through the rigamarole of getting the "box" to recognize the new tv and that required an hours-long phone call. Give that man a raise!
Stayed 1 night in Feb 2024

4/10 Poor

Salima

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Phone and night lab was dusty, soap in bath room
Stayed 1 night in Feb 2024

2/10 Terrible

Joseph

Stayed 1 night in Feb 2024

4/10 Poor

Jennifer

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
The bed was sunken in and uncomfortable. Breakfast was not good.
Stayed 2 nights in Feb 2024

8/10 Good

NEELA

Stayed 1 night in Feb 2024

10/10 Excellent

Heather

Stayed 1 night in Feb 2024

10/10 Excellent

James

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and staff
Stayed 1 night in Feb 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Wished food was better at breakfast
Stayed 2 nights in Feb 2024

10/10 Excellent

Kathy, Cottonwood Heights

Stayed 5 nights in Feb 2024

8/10 Good

Jeffrey

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Patsy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Try stay
From upon my arrival and checking in early, the front staff have been very accommodating and helpful. I had a problem with my TV and they came to the room and fixed it promptly. Friendly service and the room was very nice in the bed slept wonderful.
Stayed 1 night in Feb 2024

10/10 Excellent

Tiffany

Stayed 1 night in Feb 2024

10/10 Excellent

Miriam

Stayed 1 night in Jan 2024

10/10 Excellent

Don

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My 1st choice place to stay in Waco south area
always pleasant, helpful staff. comfortable, relaxing place. close to food and shopping strip malls. breakfast with multiple options. lots of room for holding job interviews comfortably with tables. pool table in commons area.
Stayed 2 nights in Jan 2024

8/10 Good

Andrew

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Simple clean. No coffee was ready in the morning. Oatmeal was nasty. Very limited breakfast for a high standard hotel.
Stayed 1 night in Jan 2024

10/10 Excellent

Jennifer

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Tiffany

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Great staff. Great room. I’ll be back!
Stayed 2 nights in Jan 2024

10/10 Excellent

Jermaine

Traveled with family and small children, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. I wish it had a indoor pool. But everything else was great. The location, breakfast, gym, room, service, quiet, lobby, all were great
Stayed 5 nights in Jan 2024

8/10 Good

Viola

Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff, friendly and rooms were clean.
Stayed 2 nights in Jan 2024

8/10 Good

Lori

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The beds were very comfortable. However the breakfast was not good. The eggs had no taste, the sausage links looked raw.
Stayed 1 night in Jan 2024

6/10 Okay

Kary

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Not a whole lot of amenities for the price.
Stayed 1 night in Jan 2024

10/10 Excellent

guadalupe

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Margo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was great, check-in was fast and friendly. Free breakfast was a bit lacking.
Stayed 1 night in Jan 2024

10/10 Excellent

Grethel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

4/10 Poor

Cynthia

Stayed 3 nights in Jan 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Mike

Stayed 1 night in Jan 2024

10/10 Excellent

Jose

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Victoria

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Customer service needs help. Hotel great.
Hotel clean and comfortable. Front desk staff not friendly and did not extend any information beyond minimum. Breakfast not ready in time and person doing breakfast complained the whole time saying management not allowing her time to get ready and she is quitting.
Stayed 1 night in Jan 2024

10/10 Excellent

Christopher

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly, hotel was clean and comfortable. Breakfast was great!
Stayed 1 night in Dec 2023

10/10 Excellent

Tom

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023