"The hotel was lovely, very clean & felt luxurious.
The staff were friendly, courteous & helpful, breakfast was nice and the amenities & hotel overall were great.
We were there during a hot period in Summer & while the air conditioning in the room was adequate, the common areas & hallways got very hot & uncomfortable at times throughout the day - due to a lack of air conditioning in some of those spaces.
We were also there over a public holiday & were extremely disappointed at the price-gouging that the bar & restaurant slugged us with.
As the hotel is in a regional / reasonably remote location, they have a "captive audience" on Sundays & public holidays (given the lack of other dining options nearby), so to slug guests with such a high surcharge seemed opportunistic, unnecessary & unfair.
Sure... people who are not staying in the hotel & just drinking / dining for the night could be charged a surcharge, but to slug guests with it just seemed wrong. It's a hotel for goodness sake, so of course staff will be working odd hours & days, but that is the cost of doing business for a hotel... & the room rate itself was high enough to cover staffing costs in all areas of the hotel at all times."
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