On booking we made a request for either a ground floor or easy accessible room. We recieved no reply, so we looked through the web site. No where does it say we are unable to accommodate disabled persons.
So i messaged again.
Expedia messaged to say they had accepted our booking & taken payment so we thought our request must be in hand.
How wrong we're we.!
Not only was our room at the back of the hotel, but up lots of tiny stairs & down stairs & up stairs.
We asked to check out but were refused a refund saying they would not refund unless they rebooked the room out. Also blamed expedia for accepting our booking. We were forced
to leave other wise we would have been stuck in the room for three days
Not the same nice room as usual as full up was tired and in need of an update but the friendly staff and great service made up for the room
Catherine
2025๋ 2์์ 1๋ฐ ์๋ฐํจ
4/10 - ๋ณ๋ก์์
David
2024๋ 12์ 6์ผ
์ข์์: ์ฒญ๊ฒฐ ์ํ
๋ณ๋ก์์: ์ง์ ๋ฐ ์๋น์ค
Not too bad, bit of a rabbit warren to find your way round with steep stairs. However had a fire alarm at 4.30 in morning and evacuated to assembly point across street. No fire brigade turned up, no staff to check we were all out.Went back in after 20 minutes when alarm stopped(cold and raining) and found a staff in dressing gown saying someone smoking in room. Not us (don't smoke) but no signs in room stating NO SMOKING.
Thought at least an apology for inconvenience caused, but nothing.
Always so friendly and efficient and lovely Thai food
Catherine
2024๋ 11์์ 1๋ฐ ์๋ฐํจ
6/10 - ๊ด์ฐฎ์์
James
2024๋ 10์ 24์ผ
์ข์์: ์ง์ ๋ฐ ์๋น์ค
๋ณ๋ก์์: ํธ์ ์์ค/์๋น์ค
Last time I stayed here, it wasn't too bad. For a couple reasons this time was worse. There was a machine that runs through the night making all sorts of different sounds. Then in the morning there were doors slamming all the time while I was trying to sleep. Final nail in the coffin was on the last night when the fire alarm went off at 11:30pm...then 1:30am....and then 4:45am... The next morning when we checked out there wasn't an offer of any compensation for the alarm screeching through our last night. Decent location, central to the town and walkable to the train station, but definitely reconsidering coming back.
James
2024๋ 10์์ 3๋ฐ ์๋ฐํจ
6/10 - ๊ด์ฐฎ์์
Robert ๋, Shanklin
์ถ์ฅ ์ฌํ
2024๋ 9์ 18์ผ
์ข์์: ์ฒญ๊ฒฐ ์ํ, ์ง์ ๋ฐ ์๋น์ค
Room was quite noisy through the night, boiler sounds in an adjacent area. Thai food was nice but the portion size could have been bigger. Fish and chips were average.
Problem with the plumbing, luke warm water to the bath.
There was damage to the bedroom wall where it looked as if it had been punched (management informed).
Really poor t.v. reception.
Overall the stay was practical and the beds and room was a good size and clean. The Thai restaurant served hot tasty food and with a pleasant service.
The breakfast FOH service was not too friendly, a little grumpy in fact. Overall it was a base for a wedding so fit the bill. I would search the area a little better before staying there again.