Find Pet-friendly Hotels in West Springfield, MA

"Very nice hotel to stay at. Friendly and helpful staff. I stay at Candlewood every time I have to fly out of BDL early in the morning."

"Yes it was everyone was great !!!!"

"Yes"

"The main reason we chose this hotel was for the hot tub. We got up early to sit in the hot tub before heading into our day, but the pool/hot tub area doesn't open until 9 am. Checkout is at 11 am. Why can't this room be opened at 7 am? When we addressed this with the morning desk clerk, she was not very nice or understanding. Some compassion training would be helpful. And finally, I reserved this room through Expedia, paying for it In advance. When I checked out, the clerk charged me AGAIN through the hotel. It was clearly stated in the reservation that the room was paid for. Attention to detail is lacking. While I was told the 2nd charge was reversed, it has not yet shown up in my bank. It's funny how withdrawals from bank accounts happen instantly, but refunds take days or weeks. Needless to say, I will not visit this franchise of hotels ever again. "

"Always stay here when in town for business. Staff is wonderful, friendly, efficient and professional. Great buffet breakfast choices. "

"Great stay, very convient. Walk straight out of the hotel and you are in the departure area. You do nit have to go outside either. Room was very comfortable and clean. Staff were very helpful"

"The room was so dirty and smelt like smoke. The staff neglects to place on the site that there is a $50 fee once you get there which I thought was strange. "