Find Hotel with a Concierge in Westlake Village, CA

"To start I want to say the staff were not the problem, they did everything they could and were very kind. If I could advise you to stay anywhere on your lovely trip to LA, please stay far away from this hotel. I accidentally booked this thinking it was the Cambria hotel. First off, the amenities that we paid for were not fully available, the pool was closed and the air conditioning was not working. When we checked in, there was a guest complaining the rooms were too hot. We went up to ours and they were indeed way too hot. I tried the air conditioning and nothing worked. We had their maintenance folk come “turn on our AC” and still no AC. Finally at 1 in the morning, they brought us a fan to our room because it was far too hot to sleep. We notified the front desk and they basically said they did all they could. The next night the AC sort of kicked on, but started leaking through the vent so I had to put our garbage can out to catch all the water leaking from the ceiling. No AC for us from then on. Our last night there, we received a paper under the door about fire alarm testing the following day. The time said anywhere from 8am - 5pm is when they will conduct it, lol the fire alarm tests started what seemed before 8, probably around 7:50 and a loud alarm was sounding every 5 minutes. My husband and I were done with this hotel so we started packing up to check out as soon as possible. On our way down, the halls were pitch black, loud alarm sounding. Perfect ending."

"I have been coming back to them for a couple years now. They recently discontinued the breakfast. I get that costs keep going up, but this is disappointing. Still, everything else, staff especially, is great. "

"Nice location, staff were nice, but room was not properly cleaned and the shower drain was clogged."

"The entire stay was magical. the backyard area was beautiful. the customer service was excellent "

"Great stay, customer services is wonderful "

"Clean property located in nice, safe area. Close to freeway and good restaurants."

"Excellent "