위건, 잉글랜드의 스파가 있는 리조트 및 호텔

“Swimming pool ok but shallow end was very shallow. Steak room was excellent size and temp, larger than most.”

“Always great. Feels like coming!”

“It was a nice enough hotel but I didn’t like the fact that you were charged for everything. The rooms were clean but fairly basically kitted out and for the luxury market they are aiming for they are slightly missing the beat. The service was ok but a little slow or not quite on the ball. Staff were friendly but temporarily lost an ice pack of mine, forgot my gluten free toast at breakfast and gave me a tiny tiny pot of tea that was half full for breakfast. The breakfast was ok but nowhere near...

“The property is an old building and we both thought that the rooms could do with a bit of an update - the bathrooms were very modern. The rooms and hotel were spotless, the staff were absolutely superb - so kind, helpful and polite. It was a lovely idea to have free bottles of water at reception when we arrived with the weather being hot. We thought that the room would benefit from AirCon although we did receive a fan which helped a bit. As I say, the staff are wonderful - particularly the...

“I specifically booked a Superior Room, 1 King Bed, with Sofabed our visit however was given a double with just a sofa, no sofa bed. I clearly wasn't given the room I booked. Queried this with reception on departure first thing in the morning after an uncomfortable night on a single z bed, was told by reception there's nothing they can do. Poor customer service. If you can provide the room a customer paid for and they're given a downgrade, you should be refunded the difference. You certainly...

“The staff is kind, the water is clean, and convenient to use, and it is a little uncomfortable because it is far from the city”