The staff were very customer focused. For example, I had a sore knee, and the assistant manager went with me to the store to get some medicine. Others at the hotel offered their phone numbers if I was in a place where I needed assistance with the local language. The view of the Yangtze River from my room was just incredible. Lots of big boat activity. They have a very reasonably priced extensive buffet for breakfast and dinner. Hotel is within a 5-10 minute walk of a mall.