"We booked a travel package on Expedia and had already specified the child's age. To celebrate the junior high school graduation trip, the child wanted a room with swim up and were excited. When we arrived at the hotel, we were told that under 18 years old could not stay in swim up room which adult only, she cried. Although the hotel later gave us a ocean-view suite, she was still unhappy. The hotel pushed the responsibility Expedia to allow us to book the adult only room.
The hotel doesn't offer many dining options. There are three dinner restaurants. One was booked for several days and not available during our stayed, another had good Italian food, and the 3rd one was outdoors, making the staff sweat profusely. For the buffet, we visited in the afternoon of the first day and the daily breakfast was just average. Instead, the poolside tacos and burgers were pretty good. The child preferred the nachos and the daily variety of ice cream and candies. For the beach, there are so many seagrass that you can't get into the water, and the pool is packed. Fortunately, there is a jacuzzi in our room. Although it took two repairs before it finally operated, it was still better than the outdoor pool. We also had the VIP access on the 6th floor to play pool and other activities, which was quieter and less crowded. There were also beach volleyball and Latin dance activities very good. On the last day, we watched the sunrise from the beach. Overall, the hotel staff were very polite. "
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