Riviera Maya All inclusive Vacations

Loved the stay & the staff, the property needs some renovations & a better food menu but over all we had a great time & the service was super friendly!

This was my first solo trip and this hotel made me feel safe, at ease, and relaxed. It's absolutely beautiful and peaceful. Not the loud noise that you hear in Cancun which i understand but it was the perfect getaway from the city life. Beautiful views, sunsets and sunrises... activities by the pool and the excursions are amazing. I was treated like a VIP guest and it was just little old me... highly recommend it

The staff was amazing and our room was the best.

The resort was very clean and well-maintained, and evening entertainment was enjoyable. Food was decent and no one got sick, but options were very limited and definitely not “premium.” Check-in was slow and our first two rooms had issues (one door wouldn’t shut, the other had dirty sheets). While the hotel did offer an upgrade, we were too exhausted from traveling since 3:30 AM PCT to move again. Concierge promised Bali beds for a week but only delivered one day, and the process was frustrating. At the pool, service was hit or miss. One staff member, Johnny, was rude when we asked for beach umbrella, were told to help ourselves to one, we did so and then were yelled at; which left a bad impression. The biggest disappointment was the so-called Premier Class. It added no real perks—no special alcohol, no extra benefits—and premium drinks cost $25 each, something never mentioned at booking. Overall, the hotel is more of a solid 4-star. It was clean, safe, and serviceable, but not worth paying extra for Premier.

We have stayed at Rayal Haciendas several times. We always stay the week prior to the resort closure for 1 week for maintenance. This year their breakfast, lunch and dinner offerings were very slim due to a restaurant buffet closure being replaced with a very LIMITED buffet. Since we have been in the past and we know what to expect- this was very disappointing. We ended up with reservations every night and ate the same thing every night for dinner- the point of having multiple restaurants is to have variety. Additionally, their closed restaurants often features dinner shows that weren't available as well. Finally on Friday- they had begun draining the pool early. Pretty annoying that we missed out on multiple things so they can get an early start- next time just close the whole resort for 2 weeks- instead of limiting the experience for paying guests. Usually, we are very satisfied with this resort- otherwise we wouldn't have returned 4x. On a positive note- the staff are very kind, thoughtful, and helpful- always wanting to provide the best service to the guests. They are our favorite part, they always remember us and what we like. We appreciate them especially :)

Very fun for the adults

This was my first solo trip and this hotel made me feel safe, at ease, and relaxed. It's absolutely beautiful and peaceful. Not the loud noise that you hear in Cancun which i understand but it was the perfect getaway from the city life. Beautiful views, sunsets and sunrises... activities by the pool and the excursions are amazing. I was treated like a VIP guest and it was just little old me... highly recommend it

Lots of construction and seaweed ruined our beach time

This was my first solo trip and this hotel made me feel safe, at ease, and relaxed. It's absolutely beautiful and peaceful. Not the loud noise that you hear in Cancun which i understand but it was the perfect getaway from the city life. Beautiful views, sunsets and sunrises... activities by the pool and the excursions are amazing. I was treated like a VIP guest and it was just little old me... highly recommend it

The staff was amazing and our room was the best.

We have stayed at Rayal Haciendas several times. We always stay the week prior to the resort closure for 1 week for maintenance. This year their breakfast, lunch and dinner offerings were very slim due to a restaurant buffet closure being replaced with a very LIMITED buffet. Since we have been in the past and we know what to expect- this was very disappointing. We ended up with reservations every night and ate the same thing every night for dinner- the point of having multiple restaurants is to have variety. Additionally, their closed restaurants often features dinner shows that weren't available as well. Finally on Friday- they had begun draining the pool early. Pretty annoying that we missed out on multiple things so they can get an early start- next time just close the whole resort for 2 weeks- instead of limiting the experience for paying guests. Usually, we are very satisfied with this resort- otherwise we wouldn't have returned 4x. On a positive note- the staff are very kind, thoughtful, and helpful- always wanting to provide the best service to the guests. They are our favorite part, they always remember us and what we like. We appreciate them especially :)

Everything was perfect! Drinks, food, vibes! Music is needed for the pool area, other than that I have no complaints

This was my first solo trip and this hotel made me feel safe, at ease, and relaxed. It's absolutely beautiful and peaceful. Not the loud noise that you hear in Cancun which i understand but it was the perfect getaway from the city life. Beautiful views, sunsets and sunrises... activities by the pool and the excursions are amazing. I was treated like a VIP guest and it was just little old me... highly recommend it

The resort was very clean and well-maintained, and evening entertainment was enjoyable. Food was decent and no one got sick, but options were very limited and definitely not “premium.” Check-in was slow and our first two rooms had issues (one door wouldn’t shut, the other had dirty sheets). While the hotel did offer an upgrade, we were too exhausted from traveling since 3:30 AM PCT to move again. Concierge promised Bali beds for a week but only delivered one day, and the process was frustrating. At the pool, service was hit or miss. One staff member, Johnny, was rude when we asked for beach umbrella, were told to help ourselves to one, we did so and then were yelled at; which left a bad impression. The biggest disappointment was the so-called Premier Class. It added no real perks—no special alcohol, no extra benefits—and premium drinks cost $25 each, something never mentioned at booking. Overall, the hotel is more of a solid 4-star. It was clean, safe, and serviceable, but not worth paying extra for Premier.