Riviera Maya Vacations from ₩758,392

I love the hotel, it needs a little update but in general I think it’s a great place, staff is very nice and helpful, I would have liked that it had another restaurant. It has one of the best beaches in Cancun, quiet and clean, very safe area and extremely convenient.

Our second stay did not disappoint. We stayed in the the Tower this trip and loved the accommodations. Bigger rooms than the garden rooms and it was nice not to have to navigate stairs. Definitely not quiet, as the Tower overlooks Bash, night party, but we new what we were here for! The staff was amazing. The beautiful Bianca, concierge, respected our desire to avoid the sales pitches this trip which was much appreciated. Special mention to Alo, our server at Bash. She kept our drinks coming with efficiency a smile every night we were there. Juan at Sea Flirt is as charming and fun as ever. He was our server last year at Flame Restaurant. I do not know who the housekeeper was, but she/he was AMAZING! We never use housekeeping as we are fairly neat people. Our Do Not Disturb sign must of fell off the door because we walked in one evening to a room cleaner than the day we checked in; down to our personal toiletries being organized into little washrag envelopes, and our pile of flip flops sand free and lined up like they were on display! Cheers to your staff! As far as the general atmosphere: we come be kids again (grown up kids). This is an environment in which you will definitely see a bit of nudity, and a lot of playful and very risque games. Know what you are in for before you come! My husband and I are monogamous, but there are many couples of different lifestyles that vacation here to enjoy the atmosphere. There is a welcoming and mutual respect for all here!

Nothing to do at night at the resort, not enough dinning options (2) and the beach has a lot of seaweed. Plus there is a surcharge on premium foods or drinks. We hung out at the pool and enjoyed the view and relaxed all week. The wait staff was great. I personally won’t be returning

The staff at NYX were so amazing. My wife has some mobility problems and I’ve never seen such compassion and accommodation from complete strangers. We can’t thank them enough for their help and effort.

Beautiful view of the ocean, friendly and helpful staff. Breakfas t was fantastic. Dinner options were okay but not great - had a better experience going out. Received a high-pressure sell to sit for a presentation when we arrived. Other than that, we didn't receive any benefit for beinf a VIP.