리비에라 마야, 멕시코의 로맨틱 호텔

“어메니티가 떨어져도 필요한것 있냐고 묻기만하고 안가져다 줍니다. 청소도 안해놔서 수건, 비누도 없었는데 없었는데 컨시어지를 몇번을 갔다와도 줄께요~ 하면 끝. 통화도 안되고. 물도 없고. ”

“Traveler beware (which I was not), there is NO beach to walk on in front of or near this hotel and some the rooms titled “oceanfront” are not on the front of the hotel adjacent to the beach. The ocean in front of this hotel is mostly a brownish color due to the high levels of seaweed and it is smelly (often like a sewer). Most concerning, I booked an “oceanfront” room and was given a room at the back end of the hotel which had a view of a roof and the adjacent patio balconies (and the ocean...

“Great stay!”

“객실 외 리조트 시설 (수영장, 스파, 식당 등) 및 직원의 친절이 지금껏 머물렀던 곳 중에서 가장 최고였습니다. 다만 체크인과 체크아웃 과정은 직원 성향 차이인지 편하지 않았네요.”

“We had an amazing stay. Room, Staff and food was amazing. The only negative experience we had was with the travel agency at the hotel. We booked a morning tour to Isla Mujeres. The evening before we got a late letter under the door saying we got moved from 9.30am to 12pm. Weather was iffy in the afternoon so we went back to the travel agency to change it for the following day. The next day we were picked up and arrived in Cozumel at the port and found out they changed us to from an adult...

“I loved the hotel and service they provided. Although from the moment I checked in - I was told I would be in a different room which sort of upset me - they offered us a welcome mimosa and then told me we would be in a different room which made me happier and they told us we would be moved to the original room by day 2 of our stay. On day 3, we were moved to another room which was honestly better because the AC in the 2nd room did not work as well. They use WhatsApp to communicate and meet your...