"Update 2026.
Many of my previous observations are still true great food , rooms and acivities the hotel now is HUGE, has 4 more "wings" . Plenty of new restaurants .
More also means diferent.
Now each " department " has its responsibility, so coordinating between them all can be an issue.
Services take a bit longer. And some personel aren't as "friendly" as before....
Getting reservations for restaurants and tours on an app, most are full even 30 days previous when you can start booking.
When we grow , we lose intimacy. This is partially true with the hotel.
Good part..... food lots of options but ....most oriented toward the Mexican style....this is a difficulty for many foreigners at the hotel, for example I saw some orientals that literally didn't eat much at all. Beef options are usually good, ribey , sirloin , new York. Seafood fresh and can be cooked to your preference.
Breakfast is mexican based with a few extra options ....wafles , pancakes, Bread, bacon and sausage.
Green areas and rooms are great room service takes a long time and a lot of the options are not available.
Beds are super comfortable and the the pillows are spectacular. They do clean the rooms regularly, and restock the fridge with coke , diet coke , sprite, corona beer and sparkling water. Water in bottles must be asked for to room services. They do bring them , ask for the large.
Hot water in shower adequate.
In room or balcony hot tubs are standard, water takes 30 min"