We just returned from an unforgettable family vacation at Grand Velas Riviera Maya, and I can honestly say this was one of the best resort experiences weโve ever had!
From the moment we arrived, we were blown away by the amazing staffโso warm, welcoming, and attentive at every step. A special shout-out to our Personal Concierge, Viridiana Guillen, who made our stay absolutely seamless. She went above and beyond for our family, making sure we had everything we neededโespecially for our little ones. She checked in regularly, helped us plan activities, and always made us feel cared for. Her attentiveness with both us and our toddlers was incredibly heartwarming.
The cleanliness of the resort was top-notchโeverything was spotless, which gave us so much peace of mind with small children in tow. The resort is also incredibly family-friendly, with thoughtful amenities like high chairs, cribs, toddler-friendly activities, and staff who never made us feel uncomfortable about the chaos that sometimes comes with little kids.
One restaurant that truly stood out was Azul. While every restaurant offered delicious food and a great variety of cuisines, the service at Azul was exceptional. We were so impressed by Antonio Cauich Chi, Michelle Espino, and Chef Miguel Leonโthey made every dining experience memorable. They were kind, welcoming, and made sure we felt comfortable even when our toddlers made a mess. Their hospitality was genuine and truly appreciated.
