리비에라 마야, 멕시코의 바닷가 호텔

“어메니티가 떨어져도 필요한것 있냐고 묻기만하고 안가져다 줍니다. 청소도 안해놔서 수건, 비누도 없었는데 없었는데 컨시어지를 몇번을 갔다와도 줄께요~ 하면 끝. 통화도 안되고. 물도 없고. ”

“직원들이 모두 친절했고 리조트 뷰가 너무 이뻤습니다. 매일 숙소가 깨끗하게 정리됐고 식당 일부가 에어컨이 고장나 더워서 힘들었지만 대부분의 식당도 친절했습니다.”

“We are a pretty low maintenance family. Not a lot of requirements but this hotel really was odd. We have been to lots of resorts in the Riviera Maya region and our experience has always been super pleasant. People are usually super kind and customer service is abundant. That was not the case here. People seemed annoyed to be working here. Our ac was broken on day 1 and we were told it was a water issue with the property and would be fixed by midnight. It did get slightly better but still very...

“La propiedad y las instalaciones están muy bonitas y en muy buen estado, la habitación muy bien pero hubo detalles importantes que no me gustaron, en el restaurant italiano tardaron casi 1 hora en traernos las entradas frias todo muy lento y ni siquiera estaba lleno sin embargo el detalle que me molesto es que el check out es a las 12 y a las 2 pm debes dejar la propiedad o pagar una tarifa por cada hora que permanezcas en el resort, esto nunca lo había visto en riviera maya y me pareció muy...

“바다를 바로 볼수있어 좋았어요. 좋은 추억쌓고 갑니다”

“The garden was beautiful. The shower felt like a spa. Everything was lovely. The staff was very knowledgeable. You do need more trash cans in the room but this dilemma is an easy fix. Loved our stay!”