Quintana Roo Vacations & Trips from ₩1,480,076

The stay was fantastic. The people were very friendly, and the area was very safe, with plenty of activities nearby.

At first we were a little upset because when we checked in the decided to upgrade our 2 bedroom oceanfront rooms to VIP suites, this would have been fine but we were on a girls trip and each room needed to have two beds and the upgraded rooms were king size beds. They said that they had no other rooms available so we would have to take these rooms until they could get us put into new rooms the following day. We had paid extra for a birthday package so that was now going to be messed up in the rooms we were going to be moved to. We’re no longer the oceanfront rooms that we had paid extra for. With the Hotel staff, knowing that we were extremely upset and disappointed. They pulled a few strings and were actually able to get us into a villa and that was absolutely amazing. They went above and beyond and we are so appreciative and grateful.

The Good:The resort and rooms are absolutely stunning with a true 5-star aesthetic. The property is visually beautiful and well-maintained. The Not-So-Good: Kid-Friendliness: A huge miss for parents. Pool service (food/drinks) doesn’t start until 11:00 AM. We were there by 9:00 AM, and by the time food arrived, the kids were hangry. Even towels and water are DIY until 11:00 AM. Dining: Food quality was "meh" at best. On the all-inclusive plan, drinks were watered down, though tipping generously helped. Arrival Logistics: Check-in was slow and frustrating; staff seemed indifferent to restless kids after a long flight. Transfers: The paid "private" airport transfer was disappointing. It functioned like a shuttle rather than an assigned driver, leading to more unnecessary waiting. Verdict: Beautiful resort, but the service logistics and rigid hours made it difficult for families with young children

The staff were very friendly and the facilities were very well kept. The food was great and I enjoyed the variety at the different restaurants. The kids really enjoyed themselves. I highly recommend this resort for family vacation.

Room had a really bad paint smell in it, called front desk 2x took over 1 5 hr for someone to show up, a maintenance guy they just spray a fragrance to cover it up 12hr later strong paint like fumes was back, Last year there was more entertainment at the pool this year only had half the games as before and most the playmaker from last year where gone and fired. Food was good but not many food choice on buffet for lunch and dinner. Bash food and pool side food was really good and one of the main reason we like this resort was that feature of having that available. Drinks are good. The playmakes they had last year where more fun, lively and entertaining the new ones seem to do the same thing everyday and afraid to let loose, joke around or be goofy. Best playmakes are diabla, bon bom, cowboy and I think her name is saam she a playmaker at pool and also does the Mc at the bash sometimes she been there for atleast a few years she great and our favorite!!