Playa del Carmen Vacations from ₩1,517,489

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Lovely property. Staff went above and beyond to make it a memorable stay. Resort is quiet and secluded. Food was amazing.

I booked this all-inclusive hotel with a group of people for my trip after reading good reviews and seeing beautiful photos. It wasnt the cheapest, nor the most expensive in Cancun's hotel zone and seemed to give us everything we needed. 2 upscale themed and one all-purpose restaurant on site, pool, gym and even a beach area covered with palm trees. Very clean. Most other hotels I looked at didnt have that coverage on the beach. I thoroughly enjoyed the organized activities and played beach volleyball every day. Here is what I didnt like. All-inclusive was not all-inclusive despite having booked this through Expedia. My party and I were immediately disappointed during check-in when we were offered to upgrade my all-inclusive experience to 'premium' all-inclusive for $50 USD per day. There were restrictions to the restaurants on the property as well as the drinks. One of the restaurants required a 5-night minimum stay to be included and the drinks were very weak bottom shelf. The all-purpose restaurant that was available for breakfast, lunch and dinner has a buffet option for breakfast and dinner but it seems over the days that a lot of the food was very similar without a lot of protein meats or fish as options. Ill be honest and say that as my first all-inclusive experience, I was disappointed. I've heard wonderful things from friends that have gone to full all-inclusive hotels that were disappointed in this hotel and I won't be coming back here. Expedia needs to do better.

Exceptional staff and quality of food

I loved everything, especially the staff, they were great, very friendly. I remember some names like Luis, Dalila, Adriano, Hector, Noberto, Francisco, Rodrigo, Lizette, and the others. I really recommend them. They're wonderful, congratulations. Thank you so much for everything.