Mexico and Central America Vacations & Trips from ₩1,304,766

We had a few unexpected incidents during our stay. Due to a water leak in our room, we had to move rooms, and since there was no appropriately sized room available, we had to move again the following day. However, we consider these kinds of troubles to be part of traveling, so it didn’t bother us. Before coming, we were a bit worried because we had seen some very negative reviews, but overall our experience was not bad. One area that could be improved is the number of beach beds. There didn’t seem to be enough, and it often felt overcrowded. Although the building seems old, we could see that maintenance and improvements are being actively carried out.

The food and restaurants are outstanding. The hosts are genuinely caring, and the quality of the food exceeded my expectations. There are outdoor grill stations every day, and the meals are not only delicious but also feel fresh and healthy. The swimming pools are beautiful, plentiful, and exceptionally clean. Overall, this truly is a great place to stay. That said, our experience at reception was disappointing. We were initially assigned a room that we did not book ,the worst room on the ground floor,described as a “garden view,” which it clearly was not. We had to spend one night there before finally being moved to the room we had paid for. During this time, we were told no other rooms were available, even though multiple rooms were clearly available on booking websites. Aside from this issue, the atmosphere among guests is wonderful. Everyone seems calm, respectful, and pleasant to be around, which adds to the overall experience.

Very little sun, so spent most of the vacation in the shade of the hotel or shade of the palm trees. Great food and drinks though!

New Hotel well maintained, Service was so-so , they seemed to be overwhelmed. Stayed for NYE. Staff was friendly. The tipping seemed to be excessive for a all inclusive. Food concepts was really good but the execution was average. Good Property but they have to work on the details and improve the overall experience. For the right price it could be a good value.

Everything was great and my family of 5 (2 adults and kids aged 17, 16, and 8) had a wonderful time. The staff was very friendly, the food was high quality, and the resort accommodations were top notch. We will return!