Mexico and Central America Vacations & Trips from ₩1,686,020

Good, but just okay overall experience We checked in around 7:00 p.m., and unfortunately the check-in process lacked clarity. Very little information was provided about what was included (or not included) in our all-inclusive package. Because of this, my group and I had to explore the resort on our own to figure out what amenities, restaurants, and services were available to us. It wasn’t until the third day that someone from guest services approached us with a keychain as a “welcome gift,” though it quickly became clear this interaction was primarily a sales pitch for tour packages rather than genuine guest orientation. When it comes to the staff, the experience was mixed. Some team members were naturally warm, friendly, and accommodating, which we truly appreciated. Others, however, seemed to assess whether or not a tip would be given before deciding how attentive or engaging they would be, which took away from the all-inclusive experience. The food, on the other hand, was a strong highlight of our stay. La Paloma and La Vista were both very enjoyable, but Da Vinci truly stood out. We had an exceptional dining experience there, largely thanks to our waiter, Alexis. From the very beginning of the evening, his service was impeccable. He was attentive, professional, and genuinely invested in ensuring we had a memorable dinner. His enthusiasm and care made a noticeable difference and elevated the entire experience.

New hotel, good restaurants, lots of pools and staff was great.

Beautiful hotel. Love the arts.

Yes, the music was too loud, we were in room 320, had a difficult time sleeping

The food and restaurants are outstanding. The hosts are genuinely caring, and the quality of the food exceeded my expectations. There are outdoor grill stations every day, and the meals are not only delicious but also feel fresh and healthy. The swimming pools are beautiful, plentiful, and exceptionally clean. Overall, this truly is a great place to stay. That said, our experience at reception was disappointing. We were initially assigned a room that we did not book ,the worst room on the ground floor,described as a “garden view,” which it clearly was not. We had to spend one night there before finally being moved to the room we had paid for. During this time, we were told no other rooms were available, even though multiple rooms were clearly available on booking websites. Aside from this issue, the atmosphere among guests is wonderful. Everyone seems calm, respectful, and pleasant to be around, which adds to the overall experience.