Puerto Aventuras Vacations from ₩1,295,248

Pros: Room was clean with toiletries provided (not that I needed but if it’s important to minimal packing), trees were beautiful, ocean shore was an easy walk with great shores. Breakfast staff was very nice Cons: said I was vip (scam) decorated my door and room, thin walls 6am could hear all furniture moving, night staff was very pushy and drinks were trash. Buffet is comparable to a cruise Overall was a nice property and if I went to lay at the ocean I’d reccomend.

Hotel has no beach, we had to drive to a public beach which was a better choice. Hotel wanted to sell me a day pass to another hotel. I didn’t use the pool and spa.

The resort was spectacular!! The staff was great friendly and very well ran, they covered everything that we needed during our stay, I highly recommend Gaucho for dinner or meals the chef Marcos was amazing!!! Treated us like a family member!

Staff was amazing. The facilities are great. Well maintained and clean. The size of the room was fantastic. May need a de-humidifier to help the rooms to not be so damp. This is our 10th trip to Cancun, first time at Haven. The pool are fantastic — 3 sections to choose from with ample space, seating, and sun exposure as well as seating on the beach. The only reasons we have it an overall 4 stars is because: the food in the buffet was lacking flavor, the menu at the pools - very limited, the Italian restaurant had a great view, but was lacking (esp the desserts, which seem to come from the buffet). Also, at the Italian restaurant - The lettuce at the salad bar was wilted and not cold. We didn’t see all the talent, the magician was lacking but the acrobats were great and the lobby band was great (singing Eagles, Kings of Leon, etc). Be warned that the ocean is full of seaweed and much of that seaweed has accumulated on the beach and smells awful. We love walking on the beach, but we really couldn’t do that here. Nobody really sat at the beach or got in the water. I wish they would offer more fitness classes —like yoga later in the day. I don’t want to wake up before 8 AM while I’m on vacation. I question whether or not all of the water was filtered. We brushed our teeth with the water in our room, but did not swallow. Both my husband and I got upset stomachs. I wonder if they use filtered water to cook, clean plates, cups, and flatware. Great value for the cost. .

Great hotel , staff is amazing , food and drinks perfect