Find hotels near Moon Palace Golf Club, Cancun from ₩68,213

"Clean room"

"I only got to eat at one restaurant because the reservations fill up quickly so I basically had to eat at the same restaurant every night. It should not be like that was unfair. People put towels on chairs early and no spots to sit. "

"Expectation were met. "

"Loved everything about this hotel from cleanliness to staff to food. One particular staff member named Aquino made our meals even more pleasant from the moment we met him. We would only sit in his section. Would definitely recommend this hotel to friends and family. I will be back in the near future "

"Do not spend your vacation here. Within one minute upon arrival we were basically forced to do a tour of the property to get “credits”. The credits are restrictive and we could not use one dollar. They then sat us done for two hours to get to pitch the sale of becoming a “member”. The initial price started at approx 70.000 US Dollars by the third salesperson the price went down 80%. Total scam. The hotel false advertises. We literally did not eat for two nights. Instead of explaining how their internal three hotel system works they were focused on selling weeks to us. I spent more time on the phone trying to get a reservation for dinner then I did ever eating. Out of 16 restaurants they could not accommodate a family of three with a young child until 9:45 every night - yet you go to the restaurants and they were empty. The entire 300 acres and three hotels were old and outdated and constantly a mess. Upon arrival our room was filthy and we were greeted by a dead roach under the tissue holder and a bathtub that was so dirty we used it for our dirty clothes. The beds were horrible, the pillows and lines were stained and did not smell fresh. We had an ocean front with a king size bed and a roll away bed. The roll away had dirty wheels and a base next to your head. The staff was flat-out rude at all times. We resorted to room service and we tried"

"Pool was great, so relaxing. Taco bar was phenomenal. All the food was exceptional"

"Quick layover. Shuttle arrived within 20 minutes to pick us up at the airport. Check-in was quick and easy. The room was clean and cool when we arrived. We had a couple of drinks in the lobby bar with a very friendly bartender. Rooms quiet for sleeping. We would definitely stay here again."

"We stayed in a beautiful sea view room, the property was colourful and has a beautiful pool but the private beach wasn’t really accessible - it’s just backwater. Overall, it’s a nice spot for a budget price. "

"High pressure sells pitch while checking in. Then non stop phone calls and had to unplug phone. Same on checkout, but some 299 deal which was an initial price. Our privacy light was turned on without us knowing and never received service or towels after first day. Had to get bottled water from gym. Flight experience was bad too. Was double charge 460.00 for luggage with 5 hours of calls and messages and still not refunded."