Baie-James Beach Vacations

Amazing staff!! Room was chilly despite the heat being on and high, better windows definitely needed, other than this, no complaints!

The beds were comfy, staff was outstanding, and it was far enough away from the busy parts of the city and yet comfortably close enough to everything!

Incredible friendly staff!! Amazing rooftop view! The manager was attentive and overall excellent place!

The hotel was woefully understaffed during the very busy Christmas Holiday season. There were long lines at check-in and only 3-4 people working. The elevators were another issue as at least a couple of them were out of service and at times there was a line and 10 minute wait to get on an elevator. A hotel with 1740 rooms should be better run.

Best hotel experience, hands down! The staff went above and beyond to make sure we were happy. When we go back to New York, we will only be staying here. Not even going to look anywhere else, that's how amazing the Lotte is.

The room was spotless, all the staff were helpful and courteous. Madison the manager went out of her way to accommodate us when there was a small maintenance issue which meant we were not able to stay in the room we had booked. She was very helpful and found us a delightful accommodation, making the 5 day stay a warm and welcoming experience. I will be booking here again.

Lovely staff. Incredible property. The hype is real. This is by far and away the nicest property we’ve stayed at in Manhattan in a long time.

Room was clean and the balcony was great. The Front desk was friendly, responsive and courteous and concierge was extremely helpful and took time answering questions and printing directions. However, what impressed us the most was how Tien and he colleagues at the front desk and security found and held my daughter's all-important headphone - after we failed to do so during check out. They had packaged, taped, labeled, recorded and stored the lost/found item very professionally. It proved the hotel has an established customer-care process beyond providing food and clean rooms. My daughter expressed how grateful she was to the hotel staff.