Mexico Eco-friendly Vacations

The main issue with a hotel is food, don’t wait anything special, breakfast is ok and the rest is overpriced and small choice.

Juan from sur Beach was amazing

Overall great stay. Check in was easy. Room key is a wrist band. Makes it easy to come and go. No key to keep track of. Security was great. There is a long drive from the front gate to the resort which makes you feel like you really are in your own world. Each time we left we had to be vetted to return. Not just anyone can get in. The beach had seaweed, which made it impossible to use. That is out of the resorts control. Mother nature is undefeated. Every resort was affected. There are some unusual conditions causing the issue. I wouldn't consider this a negative that the resort could control. Do not hold it against them. Dump trucks and excavators hauling it out daily couldn't make a dent. It's an anomaly. A different time of year it likely wouldn't be an issue. On a positive note, It forced everyone to come together and interact at the pools. That probably wouldn't have happened if the beach was the primary attraction. We made new friends there. Restaurants were great, The activiry pool lively. Event staff was awesome. They have a sports bar that's open 24/7. 24 hr room service is available. Spa was awesome. I like the plantation style design. No elevators, no waiting to get back to your room. Rooms were nice, and updated. We saw staff constantly painting, trimming hedges, and all the things to keep the resort looking great. Really cool wildlife on site. We would definitely come back!

The hotel is super remote, so it's great, but you're also locked in with whatever tour or taxi service that can be arranged. Food is ok, but the service in the buffet restaurant is slow (like waiting 15 minutes for getting a glass of water). The "booking only" restaurants needs to be booked at 10am sharp, if not, at 10:02 there are no more table available. Room service is a joke. We had to call twice to get the shower fixed as it was clogged. Overall a decent hotel, but understaffed and struggling.

One of the most relaxing vacations! Rooms where more than expected, supper clean and staff very friendly. Highly recommend!!!

The main issue with a hotel is food, don’t wait anything special, breakfast is ok and the rest is overpriced and small choice.

Juan from sur Beach was amazing

Overall great stay. Check in was easy. Room key is a wrist band. Makes it easy to come and go. No key to keep track of. Security was great. There is a long drive from the front gate to the resort which makes you feel like you really are in your own world. Each time we left we had to be vetted to return. Not just anyone can get in. The beach had seaweed, which made it impossible to use. That is out of the resorts control. Mother nature is undefeated. Every resort was affected. There are some unusual conditions causing the issue. I wouldn't consider this a negative that the resort could control. Do not hold it against them. Dump trucks and excavators hauling it out daily couldn't make a dent. It's an anomaly. A different time of year it likely wouldn't be an issue. On a positive note, It forced everyone to come together and interact at the pools. That probably wouldn't have happened if the beach was the primary attraction. We made new friends there. Restaurants were great, The activiry pool lively. Event staff was awesome. They have a sports bar that's open 24/7. 24 hr room service is available. Spa was awesome. I like the plantation style design. No elevators, no waiting to get back to your room. Rooms were nice, and updated. We saw staff constantly painting, trimming hedges, and all the things to keep the resort looking great. Really cool wildlife on site. We would definitely come back!