Mexico and Central America Honeymoon Vacations

Friendly staff- addressed any issues promptly. Ala cart restaurants were excellent as Well

Room was very clean and the staff very friendly and polite.

We were disappointed that we had two instances where we had money stolen, once from the pool area ($110.00 USD), and the other time out of our room ($100.00 USD). We had the "DO NOT DISTURB" sign on the door but found our room had been cleaned anyways. The two thefts totaled $210.00 USD which won't break us but doesn't sit well, especially when the staff/management pretty much shrugged us off. I reported this 3 separate times and had ZERO response from Fiesta Americana Condesa's Security department (Karen) and one of the managers (Roberto Velasquez). On top of it all, Fiesta Americana Condesa did not honor our VIP status as they had Ocean Front Rooms available that was supposed to be a FREE UPGRADE feature, but instead, charged me $539.00. They were going to charge me $700.00 (USD) for the upgrade until I mentioned that it was supposed to be a FREE UPGRADE! As for the property itself, including the rooms, need to be refreshed/updated as it is showing its age. Lastly, the food, service and entertainment was great! Had a great time chatting with Andrew and Wendy in the entertainment department!! We spent more than we wanted to on this trip as the rates seemed very high (almost double from the last time we stayed here), but will go back but with lower expectations.

Food: I don’t think we ate anything that we didn’t like (and man were we ever eating)! The 5 course meals at the restaurant made us feel fancy and it was a cool experience. The buffet had a great selection as well and had staff with different stations (omelette, smoothies, pasta, steaks). Food was a 100/10 Rooms: our room smelt like mildew the whole time and nothing ever actually dried in it, plus the mirrors had mold. I would stop noticing once I’d been in the room for a while, leaving the patio door open helped. Everything being constantly damp was not nice but the beds were comfy, the rain showers were nice and there’s lots of space for all your stuff. Rooms would be a 6/10 Other: pools & beach were amazing!! It was quick to get drinks and they have lots of activities going on. The entertainment staff were always giving their all and made our experience a lot more fun. They also have lots of companies for excursions at the resort. We had booked snorkelling and Tulum before leaving but next time we would just book while we were there. They also have a shuttle ($5USD) that takes you right to downtown playa. My only other note would be for more “please don’t feed the wildlife” signs. There’s lots of coatis and raccoons around and they were obviously well fed by tourists. I saw many people walking around with food and feeding them and I found myself having to explain the harm in this quite a few times. This isn’t the resorts fault obviously but more education would be good.

Room was clean great veiw. Food was just ok but there was plenty to choose from. Staff was very welcoming

Poor check in. He was not helpful at all and very disinterested in our requests. The other staff members were much more pleasant.It was 3 o’clock and we didn’t get our rooms till 4:30. It was difficult getting dinner reservations. Not very efficient beach service for drinks, the service was sporadic. I won’t stay there again

Food: I don’t think we ate anything that we didn’t like (and man were we ever eating)! The 5 course meals at the restaurant made us feel fancy and it was a cool experience. The buffet had a great selection as well and had staff with different stations (omelette, smoothies, pasta, steaks). Food was a 100/10 Rooms: our room smelt like mildew the whole time and nothing ever actually dried in it, plus the mirrors had mold. I would stop noticing once I’d been in the room for a while, leaving the patio door open helped. Everything being constantly damp was not nice but the beds were comfy, the rain showers were nice and there’s lots of space for all your stuff. Rooms would be a 6/10 Other: pools & beach were amazing!! It was quick to get drinks and they have lots of activities going on. The entertainment staff were always giving their all and made our experience a lot more fun. They also have lots of companies for excursions at the resort. We had booked snorkelling and Tulum before leaving but next time we would just book while we were there. They also have a shuttle ($5USD) that takes you right to downtown playa. My only other note would be for more “please don’t feed the wildlife” signs. There’s lots of coatis and raccoons around and they were obviously well fed by tourists. I saw many people walking around with food and feeding them and I found myself having to explain the harm in this quite a few times. This isn’t the resorts fault obviously but more education would be good.

Staff was amazing. Hospitality was 10/10.

Room was clean great veiw. Food was just ok but there was plenty to choose from. Staff was very welcoming

Clean room and pool area. Wonderful beach view. Awesome food! Food amazing! Love food!

We were disappointed that we had two instances where we had money stolen, once from the pool area ($110.00 USD), and the other time out of our room ($100.00 USD). We had the "DO NOT DISTURB" sign on the door but found our room had been cleaned anyways. The two thefts totaled $210.00 USD which won't break us but doesn't sit well, especially when the staff/management pretty much shrugged us off. I reported this 3 separate times and had ZERO response from Fiesta Americana Condesa's Security department (Karen) and one of the managers (Roberto Velasquez). On top of it all, Fiesta Americana Condesa did not honor our VIP status as they had Ocean Front Rooms available that was supposed to be a FREE UPGRADE feature, but instead, charged me $539.00. They were going to charge me $700.00 (USD) for the upgrade until I mentioned that it was supposed to be a FREE UPGRADE! As for the property itself, including the rooms, need to be refreshed/updated as it is showing its age. Lastly, the food, service and entertainment was great! Had a great time chatting with Andrew and Wendy in the entertainment department!! We spent more than we wanted to on this trip as the rates seemed very high (almost double from the last time we stayed here), but will go back but with lower expectations.

We were disappointed that we had two instances where we had money stolen, once from the pool area ($110.00 USD), and the other time out of our room ($100.00 USD). We had the "DO NOT DISTURB" sign on the door but found our room had been cleaned anyways. The two thefts totaled $210.00 USD which won't break us but doesn't sit well, especially when the staff/management pretty much shrugged us off. I reported this 3 separate times and had ZERO response from Fiesta Americana Condesa's Security department (Karen) and one of the managers (Roberto Velasquez). On top of it all, Fiesta Americana Condesa did not honor our VIP status as they had Ocean Front Rooms available that was supposed to be a FREE UPGRADE feature, but instead, charged me $539.00. They were going to charge me $700.00 (USD) for the upgrade until I mentioned that it was supposed to be a FREE UPGRADE! As for the property itself, including the rooms, need to be refreshed/updated as it is showing its age. Lastly, the food, service and entertainment was great! Had a great time chatting with Andrew and Wendy in the entertainment department!! We spent more than we wanted to on this trip as the rates seemed very high (almost double from the last time we stayed here), but will go back but with lower expectations.

Clean room and pool area. Wonderful beach view. Awesome food! Food amazing! Love food!

Room was very clean and the staff very friendly and polite.