Northern Vietnam Kid friendly Vacations

Basic room, staff was helful, good location for walking around old quarters.

The staff were the standout feature - always friendly, helpful, inviting - you felt looked after.

Very convenient location - close to main attractractions. Hotel staff was friendly and hard working. However, building is old lacking in basic conditions. Our room is almost completely filled with two large king beds and no furniture or any space to put our luggage. Can almost hear next door guests completely. Don't have enough water pressure in the shower. Breakfast buffet was basic. The staff works very hard but food often runs out during open hours and can't keep up with guests flow (outdated kitchen equipment?). Overall, we appreciate the the hotel staff's hard effort to serve us but felt certain aspects of the property could use an over haul.

Anna as the breakfast supervisor has been great.. she was bery helpful ơn advices and where to go.. the front desk staff were also very pleasant and welcoming .. We felt at home.. the breakfast menu was very good .. the location is super and the staff was very helpful.. we will come back ..

This location is the best in Hanoi. Beautiful shopping close by Hoen Kiem two minutes away

Staff awesome, food buffet excellent, neighborhood good.

This location is the best in Hanoi. Beautiful shopping close by Hoen Kiem two minutes away

The breakfast was an amazing thread, with foods from all over the world, representing many cultures. The drink options were expansive, with several juices, teas, coffees, different milk (skim, low fat, whole). They also had a cook that would make you any kind of egg you wanted, including eggs benedfict, upon request. Very nice.

Very convenient location - close to main attractractions. Hotel staff was friendly and hard working. However, building is old lacking in basic conditions. Our room is almost completely filled with two large king beds and no furniture or any space to put our luggage. Can almost hear next door guests completely. Don't have enough water pressure in the shower. Breakfast buffet was basic. The staff works very hard but food often runs out during open hours and can't keep up with guests flow (outdated kitchen equipment?). Overall, we appreciate the the hotel staff's hard effort to serve us but felt certain aspects of the property could use an over haul.

Anna as the breakfast supervisor has been great.. she was bery helpful ơn advices and where to go.. the front desk staff were also very pleasant and welcoming .. We felt at home.. the breakfast menu was very good .. the location is super and the staff was very helpful.. we will come back ..

This location is the best in Hanoi. Beautiful shopping close by Hoen Kiem two minutes away

Yes, the room was spotless. The hotel is closed to everything like shops, street foods/resto/ historical sites. Pillows were all soft and fluffy... Staff were wonderful esp. Max who works in the dining area during breakfast hours. Breakfast was perfect for us, so many choices like hot pho, eggs, fruits..etc. Max was so attentive to the customers. He's always checking if theres anything else we need. Max, offered me a tiny spoon when i was about to eat my yogurt. I highly appreciated that. Max is an excellent worker, hardly speaks English but action speaks louder than words. Reception staff were also helpful/caring/very inf ormative esp. in booking our taxi grab, theyre aware that we got scammed 2x using taxis when we booked it ourselves. They used umbrella on us when it was raining while we were waiting for our rides. Love that. Stayed in Room 302, their shampoo,conditioner and body wash in the shower room should all be changed, my hubby's skin smells like sewer after using it. We bought our own after that. Bath mat should also be provided for safety, i slipped x1 after having a shower. I was ok though after.

Clean rooms, very kind staff

This is a really lovely little hotel. All the staff are so nice, friendly and helpful. The breakfast is excellent. Spa lady was lovely. The room with balcony was very spacious, and a lovely spot to sit outside in the cool of the morning or evening. We would definitely stay here again.