Shasta Cascade Luxury Vacations

Very disappointed with the pool Staff. Ford, only served the people that had cabanas they state that there is pool service and there is not, not once did we have somebody come and check on us.

The staff mostly weren’t kind. They were unprofessional and sometimes rude and not happy to do their job. Our last night staying there they blocked the street with a big golf cart that had a hug cart attached to it , and instead of backing off they stayed there and told me to pass by!!! On one side there were cars parking and that’s why the street was so narrow !!!! I was stuck there and couldn’t even back off and with their wrong guidance I try to pass so I hit the parked car and then instead of being helpful and apologize for their wrong doing they started to yell : call security!!!! Even though the owner of the parked car was ok and said it’s ok, it’s only a scratch but the staff was so rude and violent! We end up pay couple of dollars to the other car for minor scratches , but who is going to pay for our damage!!! And worst was the way the guilty staff treated us!!! All around this resort was lots of homeless and every time I was going for a walk I felt so unsafe! It was like a public parking there and any body could come inside and park and do whatever they wanted to do. I don’t recommend there at all.