Zippers Mountain Vacations

Exceeded all my expectations! The Altitude room with the beach front swim out pool is a must! It felt like I was in my own little private apartment in Cabo! Will definitely be back!

We stayed in September being a bit in the off season. The hotel was nowhere near capacity which made for some awesome days by the pool. From Sunday to about Thursday, we had pick of the chairs and basically the pools to ourselves. This being said not everything is open all the time. The main buffet was only open for breakfast during the week, and fully open Fri thru Sun. This was not an issue as the restaurants rotated daily for lunch and dinner, we also preferred the À la Carte menu and service. The food was excellent. We never had a bad meal. The service was top notch and extremely friendly. This includes all the staff from the front desk to the maids. Our concierge, Gabriel, was one of the most helpful and friendly people we could have. He made sure everything from our bookings to our room and stay was priority. Pools were nice, a little worn as was the majority of the hotel. The hotel in general needs a little TLC to get it to where I believe it was probably 20 years ago. Beds are comfy. Turn down service was offered daily and the room was clean overall. When the price is right, I believe this place to be a good value. I'd be curious to see how it operates when it's closer to capacity.

We stayed at Hacienda Encantada on a last-minute reservation because our home nearby was being repaired. We live in Cabo and regularly spend weekends at local resorts, so we have many properties to compare it with. A hurricane was nearby but forecast to miss Cabo, and understandably the hotel was prepared. As Expedia VIP guests, we were offered a higher-floor room with a better view, but it had already been storm-prepped with fabric covering the windows and all patio furniture stacked inside. Since it was only one night, we simply went outside to enjoy the views. The resort has great views of the Cabo corridor, a large property to explore, and some nice areas for kids. Where it fell short was in the details. We were told locals receive a restaurant discount, but received three different answers during our meals, with only one restaurant honoring it. Food and drinks were average, and overall the resort felt more basic than refined. With so many excellent resort options in Cabo, this isn't one our family would choose to return to.

The staff is great! Everyone is helpful and accommodating. Leonel offers exceptional customer service and is always very helpful. The resort does need to be remodeled/renovated in some areas. We love to hang out by the Aguabar Pool, but it needs a lot of work. It feels outdated, and some of the furniture in the rooms is as well. The main lobby where guests arrive can use a facelift. Beautiful resort located in the center of downtown, where you can take a pleasant walk on the marina and the beach. My husband and I stay here almost every year and wish to continue staying there!

El lugar perfecto para desconectar y volver a conectar

Exceeded all my expectations! The Altitude room with the beach front swim out pool is a must! It felt like I was in my own little private apartment in Cabo! Will definitely be back!

We stayed in September being a bit in the off season. The hotel was nowhere near capacity which made for some awesome days by the pool. From Sunday to about Thursday, we had pick of the chairs and basically the pools to ourselves. This being said not everything is open all the time. The main buffet was only open for breakfast during the week, and fully open Fri thru Sun. This was not an issue as the restaurants rotated daily for lunch and dinner, we also preferred the À la Carte menu and service. The food was excellent. We never had a bad meal. The service was top notch and extremely friendly. This includes all the staff from the front desk to the maids. Our concierge, Gabriel, was one of the most helpful and friendly people we could have. He made sure everything from our bookings to our room and stay was priority. Pools were nice, a little worn as was the majority of the hotel. The hotel in general needs a little TLC to get it to where I believe it was probably 20 years ago. Beds are comfy. Turn down service was offered daily and the room was clean overall. When the price is right, I believe this place to be a good value. I'd be curious to see how it operates when it's closer to capacity.