Shasta Cascade Pet-friendly Vacations

Was so very pleasantly surprised when I arrived at my hotel late at night after my flight. The front desk staff was welcoming and friendly and quickly got me up to my room. The room was clean and comfortable, with an in-room safe, refrigerator and desk. I will definitely stay here again.

Stay was very convenient to everything we wanted to do! Staff was great!

Area not great, hotel and staff are amazing.

Conveniently across from the Oracle !! Great stay

While the property itself is great (clean, quiet, good amenity), communication and management is poor. We were given a code to a wrong room in the Latch app as they re-assigned us to a new room on the day of check-in but didn’t update in their system properly. We stepped in a room that was clearly occupied! What’s worse was we were emailed that all staff would be on Thanksgiving break and we should call some back up phone number, but the back up person clearly belongs to a different firm and was not sure how to handle this and told us there is a chance nobody would be given it’s night before Thanksgiving (so very stressful for us after a long day of driving). And even more funny was we tried to call the original number after all, and they were actually not on break at all! They were indeed able to help. It seems the property is subcontracted through many firms and between each layer there is some communication barrier. Too many miscommunication and mismanagement made an otherwise wonderful stay stressful.

Was so very pleasantly surprised when I arrived at my hotel late at night after my flight. The front desk staff was welcoming and friendly and quickly got me up to my room. The room was clean and comfortable, with an in-room safe, refrigerator and desk. I will definitely stay here again.

Stay was very convenient to everything we wanted to do! Staff was great!

Area not great, hotel and staff are amazing.