Southwest Houston Romantic Vacations

Parking garage and stairs smells like urine

I had a very nice stay. I will be back. The service was top notch!!

I was attending a convention with 1,000+ people. They only had 2 of 4 elevators working. It was chaos and a lot of frustrated people. Hopefully they can get those repaired soon. Wish they would have gotten their technicians there on Sat morning when they realized there was a problem.

I liked the location and that is was a Hilton suite. I appreciated the Crabtree bath products, soap and lotion. However, they changed out the soap after only 1 use. Also, housekeeping service became worse as the stay progressed. The first night/day was great. The second day, there were no trash bags in the limited, very small trash cans. The following day there were no trash bags, no bath mat, and no toilet paper in the second bathroom. The third day, there were no trash bags, no soap at all in either bathroom, no towels at all, including hand towels and wash cloths, no bath mat, only 1 coffee cup, no refills on spenda or cream. Had to call front desk to request supplies which were delivered. Now, on to the elevators. One elevator never worked. I stayed there over a year ago, and the same problem existed. The last night there, neither elevator worked, and there was a long line waiting for the service elevator around the corner. It was very inconvenient. I will not be staying at this hotel ever again. I am raking my hard earned retirement dollars across the street to Mariott from now on. Later, gator!!

AC was not working properly