Caribbean Islands Yoga Vacations

The staff was a deciding factor of coming back.

Aesthetically, ZEL Punta Cana is A1. You can tell whoever designed the resort has a strong eye for interior design & art, which is what initially drew me to book. The master suite was beautiful but definitely too large for a solo trip. I was also disappointed that there were no smart TVs to connect my phone to. The rest of the resort is beautiful & spacious, with plenty of secluded areas & multiple pools for anyone who enjoys having their own space. Unfortunately, service was one of my biggest disappointments. The swim-up bar is located on the opposite side of the main pool, & there wasn’t always a bartender available, as they were also servicing the indoor lobby bar. I’m used to a more active swim-up bar experience with staff readily available & proactively attending to guests. Poolside service was also lacking. Attentiveness should be standard. The buffet service was equally inconsistent. On several occasions. Dining options are limited, which I already knew before booking, but the food quality definitely needs improvement. For such a beautiful, relatively new resort (open just over a year), I had very high expectations that unfortunately weren’t met. Another thing to consider is that there are no elevators, so be prepared to walk and use stairs. I was fortunate to have a room close to everything, but I imagine guests placed in other buildings may have a different experience. Hospitality room after check out was 10/10. I’d give it another try in a few years.

Aesthetically, ZEL Punta Cana is A1. You can tell whoever designed the resort has a strong eye for interior design & art, which is what initially drew me to book. The master suite was beautiful but definitely too large for a solo trip. I was also disappointed that there were no smart TVs to connect my phone to. The rest of the resort is beautiful & spacious, with plenty of secluded areas & multiple pools for anyone who enjoys having their own space. Unfortunately, service was one of my biggest disappointments. The swim-up bar is located on the opposite side of the main pool, & there wasn’t always a bartender available, as they were also servicing the indoor lobby bar. I’m used to a more active swim-up bar experience with staff readily available & proactively attending to guests. Poolside service was also lacking. Attentiveness should be standard. The buffet service was equally inconsistent. On several occasions. Dining options are limited, which I already knew before booking, but the food quality definitely needs improvement. For such a beautiful, relatively new resort (open just over a year), I had very high expectations that unfortunately weren’t met. Another thing to consider is that there are no elevators, so be prepared to walk and use stairs. I was fortunate to have a room close to everything, but I imagine guests placed in other buildings may have a different experience. Hospitality room after check out was 10/10. I’d give it another try in a few years.

The staff was a deciding factor of coming back.

The staff was a deciding factor of coming back.